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Annual Report 2020

Check out our digital Annual Report for 2019/20.

Pūrongo Ā Tau

Annual Report 2020


Information about DIA’s services. The health and safety of our people and our customers is our priority.


COVID-19:Information about DIA’s services

Tāhuhu: Preserving the Nation’s Memory

New preservation storage facility in Levin to safeguard our nation’s heritage and taonga.


Now opens 2025. Regional Shared Repository - Levin, Horowhenua: Archives New Zealand, National Library of New Zealand, Ngā Taonga Sound and Vision

Visit award-winning He Tohu!

The permanent exhibition of New Zealand's founding constitutional documents is free to the public at the National Library on Molesworth and Aitken Streets in Wellington.

Find out more about He Tohu

He Tohu logo

Passports – apply online!

Most people can apply for their New Zealand passport online in just a few minutes.

Find out how to apply online

Apply for or renew a New Zealand passport











Public service updates

Quarantine-free travel and applying for passports:

If you are planning to travel soon, we encourage you to apply for your passport now, so you can be sure you will be ready to go! You can apply for a passport here.

  • If you need to travel same day or within two days please call 0800 22 50 50 (within NZ) or 00 64 (4) 462 0650 (if calling from overseas)
  • The passport is valid for 10 years for an adult and 5 years for a child.   
  • More information

Covid-19 and counter services:

Counter services are by appointment only. Where possible please use our online services to apply as appointments are limited (links below). Our Community Operations offices are open for staff with community access via appointment only.

Please continue to use the NZ COVID Tracer app if you can and scan the QR codes everywhere you go. Practice good hygiene and stay home if you are feeling unwell. If in doubt, seek medical advice, and get tested if directed to do so.

For further information: COVID-19: Information about DIA's services

Local Government Covid-19 Response Unit

The Department of Internal Affairs has convened and is hosting a Covid-19 Local Government Response Unit. This dedicated working group comprises senior leadership from DIA’s Central Local Government Partnerships, Local Government Policy and Operations teams, from Taituarā — Local Government Professionals Aotearoa, Local Government New Zealand (LGNZ), and the National Emergency Management Agency (NEMA). 

For further information: Local Government COVID-19 response

Emergency information for DIA staff

The whole of New Zealand is at Alert Level 1. We are maintaining our normal work routines from our usual places of work.

For further information: DIA’s response to COVID-19 and information on services

10 year passports available in time for Christmas holidays