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Annual Report 2020

Check out our digital Annual Report for 2019/20.

Pūrongo Ā Tau

Annual Report 2020


Information about DIA’s services. The health and safety of our people and our customers is our priority.


COVID-19:Information about DIA’s services

Tāhuhu: Preserving the Nation’s Memory

New preservation storage facility in Levin to safeguard our nation’s heritage and taonga.


Now opens 2025. Regional Shared Repository - Levin, Horowhenua: Archives New Zealand, National Library of New Zealand, Ngā Taonga Sound and Vision

Visit award-winning He Tohu!

The permanent exhibition of New Zealand's founding constitutional documents is free to the public at the National Library on Molesworth and Aitken Streets in Wellington.

Find out more about He Tohu

He Tohu logo

Passports – apply online!

Most people can apply for their New Zealand passport online in just a few minutes.

Find out how to apply online

Apply for or renew a New Zealand passport











Public service updates

Covid-19 and counter services:

Auckland is at COVID-19 Alert Level 3 and the rest of the country at Alert Level 2 until 6am on Sunday 7 March.

If you have an appointment in one of our Auckland offices, we will contact you about changing your appointment. Our other offices remain open and we ask that you wear a mask and practice physical distancing.

Citizenship ceremonies in Auckland have been cancelled and we will make contact if this affects you.

Please continue to use the NZ COVID Tracer app if you can and scan the QR codes everywhere you go. Practice good hygiene and stay home if you are feeling unwell. If in doubt, seek medical advice, and get tested if directed to do so.

Counter services are by appointment only. Where possible please use our online services to apply as appointments are limited (links below). Our Community Operations offices are open for staff with community access via appointment only.

For further information: COVID-19: Information about DIA's services

Local Government Covid-19 Response Unit

The Department of Internal Affairs has convened and is hosting a Covid-19 Local Government Response Unit. This dedicated working group comprises senior leadership from DIA’s Central Local Government Partnerships, Local Government Policy and Operations teams, from the Society of Local Government Managers (SOLGM),  Local Government New Zealand (LGNZ), and the National Emergency Management Agency (NEMA). 

For further information: Local Government COVID-19 response

Emergency information for DIA staff

Auckland is at COVID-19 Alert Level 3 and the rest of the country at Alert Level 2 until 6am on Sunday 7 March.

Our Auckland people are asked to work from home unless you provide an essential service. For all our other people, please continue to work from your usual place of work and in your normal way. Emergency Site Managers have made sure our sites meet level 2 guidelines.

For further information: DIA’s response to COVID-19 and information on services

10 year passports available in time for Christmas holidays