Contact us

What do you want to contact us about?

(Services listed alphabetically)

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

See also: Our public office locations

Public service updates

We’re making changes to the way we’re working during COVID-19, with the health and safety of our people, customers, and visitors our priority. All our New Zealand offices are open to the public by appointment only. 

As a provision of entry, all people coming onto our sites must:

  • Scan in using the government issued QR code or provide contact tracing details, if you are 12 years and over 
  • Wear a face covering 
  • Sanitise hands on entry
  • Maintain physical distancing of 2 metres from others

In areas of New Zealand at Alert Level 3 and Alert Level 4, our sites are closed to the public. You can still register a birth, apply for a passport or apply for a community grant online – www.govt.nz.

Anti-Money Laundering and Countering Financing of Terrorism 

Information and resources to help New Zealand businesses understand and maintain their systems and processes in order to comply with  their Anti-Money Laundering and Countering Financing of Terrorism obligations.

Contacts and locations

 

Archives New Zealand, Te Rua Mahara o te Kāwanatanga 

Guardian of the New Zealand government record and manager of the Public Records Act 2006. Archives New Zealand’s holdings include the originals of the Treaty of Waitangi, government documents, maps, plans, paintings, film and sound recordings. The General Manager is the Chief Archivist.

Contacts and locations

 

Apostille Certification

See: Document Authentication

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Births, Deaths and Marriages 

Births, Deaths and Marriages (BDM) registers and maintains New Zealand birth, death, marriage and name change information, and issues certificates and printouts.

Contacts and locations

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Casino Inspectors

See: Gambling

 

Censorship Compliance 

See: Prevention of Online Harms

 

Charities 

Charities Services work to support more than 27,800 registered charities in Aotearoa by administering the Charities Act 2005. We promote public trust and confidence in the charitable sector and encourage the effective use of charitable resources.

Contacts and locations

 

Citizenship 

Functions relating to New Zealand citizenship, including registrations for citizenship by descent, applications for citizenship by grant, proof of citizenship and changing your citizenship status.

Contacts and locations

If your enquiry relates to immigration visas, travel movements, or travel requirements please contact New Zealand Immigration: www.immigration.govt.nz/contact

If your enquiry is about travelling to New Zealand during the pandemic, see www.miq.govt.nz

 

Commissions of Inquiry 

See: Public and Government Inquiries

 

Community grants, funding and advisory services

Community Operations - Hāpai Hapori - leads the Department’s direct interface with New Zealand communities, primarily by providing information, resources and advice to communities and the administration of grant funding.

Contacts and locations 

 

Complaints

If you wish to make a complaint to the Department of Internal Affairs, please contact the relevant service (see contact list above) or email complaints@dia.govt.nz. For further information see our customer complaints procedure.

 

Congratulatory Messages 

You can get a congratulatory message for significant birthdays and wedding anniversaries from the Queen and New Zealand dignitaries. This is a free service for all New Zealand citizens and permanent residents who live in New Zealand.

Contacts and locations

 

Countering Violent Extremism Online

See: Prevention of Online Harms

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Daylight Saving

The Department of Internal Affairs administers the Time Act 1974 and the New Zealand Daylight Time Order.

Contact: daylightsaving@dia.govt.nz
More information about Daylight Saving

 

Deaths

See: Births, Deaths and Marriages

 

Digital Child Exploitation Team

See: Prevention of Online Harms

 

Digital Public Service

Digital Public Service supports government’s digital transformation and focuses on how government can meet the needs of people using emerging technologies, data and changes to government culture, practices and processes. 

Contacts and locations

 

Digital Messaging and Systems

See: Spam prevention & messaging compliance

 

Document Authentication

When you need to use a New Zealand document in another country, you might be asked to get the document apostilled or authenticated. Some countries call this legalisation. An apostille or authentication is an official government certificate that proves the signature, stamp or seal on a document is genuine.

Contacts and locations

Dog Policy 

The Department of Internal Affairs administers national Dog Control laws. The laws are enforced by Local Councils.

Contacts and locations

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Ethnic Communities

The Office of Ethnic Communities is now the Ministry for Ethnic Communities, and no longer a part of the Department.

Contacts and locations

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Flag Hire

Visits and Ceremonial office hire flags of most countries of the world for indoor or outdoor events such as conferences, functions and parades in New Zealand.

Contacts and locations

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Gambling

The Gambling Group ensures gambling bodies comply with legislation and licensing regulations to help keep gambling fair and honest in New Zealand.

Contacts and locations

 

General Enquiries

See: General Enquiries

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Harbourmaster Service at Lake Taupō 

The Department of Internal Affairs is home to the Lake Taupō Harbourmaster.

Contacts and locations

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Inquiries Directorate

See: Public and Government Inquiries

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Lake Taupō Harbourmaster

See: Harbourmaster Service at Lake Taupō

 

Local Government Policy

Contact: Councils@dia.govt.nz
More information about Local Government Policy

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Marriages

See: Births, Death and Marriages

 

Media contacts

See our media contacts page - includes Internal Affairs news releases.

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National Library of New Zealand, Te Puna Mātauranga o Aotearoa 

National Library of New Zealand contacts

National Library of New Zealand office locations

 

New Zealand Gazette

The official Government newspaper and authoritative journal of constitutional record.

Contacts and locations

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Official Information Act (OIA) requests

Make an Official Information Act request to the Department of Internal Affairs.

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Passports

Apply for a passport or check on the status of a current application.

Contacts and locations

If your enquiry relates to immigration visas, travel movements, or travel requirements please contact New Zealand Immigration: www.immigration.govt.nz/contact

If your enquiry is about travelling to New Zealand during the pandemic, see www.miq.govt.nz

 

Prevention of Online Harms

The Digital Safety Group at Department of Internal Affairs responds to violent extremist content and child sexual abuse material online.

Contacts and locations

 

Public and Government Inquiries

Contact: InquiriesDirectorate@dia.govt.nz
More information about Public and Government Inquiries

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RealMe

RealMe® is a government login service that allows you to access multiple online services with one username and password. You can securely prove who you are online with your RealMe verified identity.

Contacts and locations
Enquire online

 

Royal Commissions of Inquiry

See: Public and Government Inquiries

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Spam prevention & messaging compliance

Information to assist New Zealand businesses and the public to comply with the Unsolicited Electronic Messages Act 2007, the law that regulates ‘Spam’.

Contacts and locations

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The Translation Service, Te Pūtahi Whakawhiti Reo

The Translation Service provides professional translation and other language services including quality assessment, typesetting, transcription and cultural advice to businesses, central and local government and private individuals.

Contacts and locations 

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Violent Extremism

See: Prevention of Online Harms

 

Visits and Ceremonial Events

The Visits and Ceremonial Office (VCO) is responsible for the planning, administration and coordination of arrangements for visitors to New Zealand who have been accorded Guest of Government status by the Prime Minister.

Contact: VCO.info@dia.govt.nz
More information about Visits and Ceremonial Events

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General Enquiries

Link above to our contacts and office location details, by service (in alphabetical order), for a quicker response.

If you cannot find the team you require:

Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200
Email: info@dia.govt.nz

The Department of Internal Affairs Te Tari Taiwhenua office is located at:

Department of Internal Affairs
45 Pipitea Street
Wellington 6011
PO Box 805
Wellington 6140

 

Contact other New Zealand government agencies

For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.

List of New Zealand government agencies (Govt.nz website)

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