Contact us

Holiday hours

DIA’s public counters in Wellington, Auckland, Christchurch will be closed from Monday 24th December until Thursday 3rd January. The Sydney and London offices will reopen on the 2nd of January. Our call centre will be open on the 27th, 28th and 31st December, from 8.30am – 5.00pm, for urgent enquiries only – please call 0800 25 78 87.

Our Public Office Locations
General Enquiries (and Media Contacts)
Anti-Money Laundering and Countering Financing of Terrorism
Anti-Spam Compliance
Archives New Zealand, Te Rua Mahara o te Kāwanatanga
Apostille Certification and Document Authentication
Births, Deaths and Marriages
Casino Inspectors
Censorship Compliance
Charities
Citizenship
Commissions of Inquiry
Community Operations
Congratulatory Message Service
Daylight Saving
Dog Safety
Ethnic Communities
Flag Hire (see: VIP Visits and Ceremonial Events)
Gambling Compliance
Harbourmaster Service at Lake Taupō
Language Line (see: Ethnic Communities)
Local Government Policy
National Library of New Zealand, Te Puna Mātauranga o Aotearoa
New Zealand Gazette
Official Information Act (OIA) requests and correspondence
Passports
The Translation Service, Te Pūtahi Whakawhiti Reo
VIP Visits and Ceremonial Events

General Enquiries

For general enquiries, the Department of Internal Affairs Te Tari Taiwhenua is located at:

Department of Internal Affairs
45 Pipitea Street
Wellington 6011
PO Box 805
Wellington 6140

Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200
Email: info@dia.govt.nz

Link below to our contacts and office location details, by service (in alphabetical order).

Media Contacts

See our media contacts page - includes Internal Affairs news releases.

Complaints

If you wish to make a complaint to the Department of Internal Affairs, please contact the relevant service (see contact list below) or email complaints@dia.govt.nz. For further information see our customer complaints procedure.

Anti-Money Laundering and Countering Financing of Terrorism

Email: amlcft@dia.govt.nz

Financial Integrity
Department of Internal Affairs
PO Box 805
Wellington 6140

Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200

More information about Anti-Money Laundering and Countering Financing of Terrorism

Anti-Spam Compliance

Email: info@antispam.govt.nz

Electronic Messaging Compliance
Department of Internal Affairs
PO Box 805
Wellington 6140

Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 474 8022

More information about Anti-Spam Compliance

Archives New Zealand, Te Rua Mahara o te Kāwanatanga

Archives New Zealand contacts and office locations

Apostille Certification and Document Authentication

Email: auth.unit@dia.govt.nz

Apostille Certification and Document Authentication
Department of Internal Affairs
120 Victoria Street, Wellington 6011

PO Box 805
Wellington 6140

Freephone: 0800 872 675 (New Zealand only)
Phone: +64 4 460 2221 (from outside New Zealand)

More information about Apostille Certification and Document Authentication

Births, Deaths and Marriages

Email: bdm.nz@dia.govt.nz. If emailing about an order you have placed you must provide:

Your name
Delivery address
Details of the product you ordered including full name and date of event. For example, Birth Certificate for John Smith DOB 1/2/2012.

Freephone: 0800 22 52 52 (New Zealand only)

Phone: +64 9 339 0852 (from outside New Zealand)

Fax: +64 4 382 3515
Births, Deaths and Marriages office locations

Casino Inspectors

Email: casino.compliance@dia.govt.nz

Casino Inspectors contacts and office locations

Censorship Team

Email: censorship@dia.govt.nz

Censorship contacts and office locations

Charities

Email: info@charities.govt.nz

Charities contacts and office location

Citizenship

Email: citizenship@dia.govt.nz

Freephone: 0800 22 51 51 (New Zealand only)
Phone: +64 4 462 0651 (from outside New Zealand)

Citizenship office locations

Commissions of Inquiry

Email: info@dia.govt.nz

More information about Commissions of Inquiry

Community Operations

Including Community Organisation Grants Scheme (COGS), Lottery and community grants funding and community advisory services.

Email: community.matters@dia.govt.nz

Lottery and COGS grants advice: Freephone 0800 824 824 (New Zealand only) between 8:30am and 5pm Monday to Thursday, 9am and 5pm Friday.

Regional Community Advisor office locations

Congratulatory Message Service

Email: congrat@dia.govt.nz

Congratulatory Message Service
Department of Internal Affairs
PO Box 10526
Wellington 6143

Phone: +64 4 382 3639

More information about the Congratulatory Message Service

Daylight Saving

Email: daylightsaving@dia.govt.nz

More information about Daylight Saving

Dog Safety

Email: info@dogsafety.govt.nz

More information about Dog Safety

Ethnic Communities

Email: ethniccommunities@dia.govt.nz

Ethnic Communities office locations

Language Line (telephone interpreting service)

Email: language.line@dia.govt.nz

More information about Language Line

Gambling Compliance

Email: gambling.compliance@dia.govt.nz

Gambling Compliance
Department of Internal Affairs
45 Pipitea Street
Wellington 6011

P O Box 805
Wellington 6140

Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200
Fax: +64 4 494 0656

Gambling Compliance office locations

Harbourmaster Service at Lake Taupō

Email: harbourmaster@dia.govt.nz

Lake Taupō Harbourmaster’s Office
75 Redoubt Street
Taupō Boat Harbour

Phone: +64 7 378 7176
Fax: +64 7 378 2718

Outside normal office hours: leave a message or note after hours contact numbers.

For life threatening emergencies dial 111 for the Police.

More about the Harbourmaster Service at Lake Taupō

Local Government Policy

Email: info@dia.govt.nz

More information about Local Government Policy

National Library of New Zealand, Te Puna Mātauranga o Aotearoa

National Library of New Zealand contacts

National Library of New Zealand office locations

New Zealand Gazette

Email: gazette@dia.govt.nz

New Zealand Gazette Office
Department of Internal Affairs
PO Box 805
Wellington 6140

Phone: +64 4 462 0313 or +64 4 462 0312

More about the New Zealand Gazette

Official Information Act (OIA) requests and correspondence

Email: oia@dia.govt.nz

Make an Official Information request

Passports

Freephone: 0800 22 50 50 (New Zealand only)

Phone: +64 4 462 0650 (from outside New Zealand)

Contact the Passports office online

Passports office locations

The Translation Service, Te Pūtahi Whakawhiti Reo

Email: translate@dia.govt.nz

The Translation Service
Department of Internal Affairs
Archives New Zealand
10 Mulgrave Street
Wellington 6011