Contact us
Public service updates
Quarantine-Free Travel and applying for passports:
Please note, there is a planned outage of Real Me from 9pm Friday until 9am Monday, which will affect the passport application service.
If you are planning to travel soon, we encourage you to apply for your passport now, so you can be sure you will be ready to go! You can apply for a passport here.
- If you need to travel same day or within two days please call 0800 22 50 50 (within NZ) or 00 64 (4) 462 0650 (if calling from overseas)
- The passport is valid for 10 years for an adult and 5 years for a child.
- More information www.passports.govt.nz
Covid-19 and counter services:
Counter services are by appointment only. Where possible please use our online services to apply as appointments are limited (links below). Our Community Operations offices are open for staff with community access via appointment only.
Please continue to use the NZ COVID Tracer app if you can and scan the QR codes everywhere you go. Practice good hygiene and stay home if you are feeling unwell. If in doubt, seek medical advice, and get tested if directed to do so.
For further information: COVID-19: Information about DIA's services
Our Public Office Locations
Anti-Money Laundering and Countering Financing of Terrorism
Anti-Spam Compliance
Archives New Zealand, Te Rua Mahara o te Kāwanatanga
Apostille Certification and Document Authentication
Births, Deaths and Marriages
Casino Inspectors
Censorship Compliance
Charities
Citizenship
Commissions of Inquiry
Community Operations
Congratulatory Message Service
Daylight Saving
Digital Child Exploitation Team
Dog Safety
Ethnic Communities
Flag Hire (see: VIP Visits and Ceremonial Events)
Gambling
Harbourmaster Service at Lake Taupō
Local Government Policy
National Library of New Zealand, Te Puna Mātauranga o Aotearoa
New Zealand Gazette
Official Information Act (OIA) requests
Passports
RealMe
The Translation Service, Te Pūtahi Whakawhiti Reo
Visits and Ceremonial Office
General Enquiries (and Media Contacts)
Anti-Money Laundering and Countering Financing of Terrorism
Email: amlcft@dia.govt.nz
Anti-Money Laundering Group
Department of Internal Affairs
PO Box 805
Wellington 6140
Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200
More information about Anti-Money Laundering and Countering Financing of Terrorism
Anti-Spam Compliance
Email: info@antispam.govt.nz
Electronic Messaging Compliance
Department of Internal Affairs
PO Box 805
Wellington 6140
Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 474 8022
More information about Spam prevention and messaging compliance
Archives New Zealand, Te Rua Mahara o te Kāwanatanga
Archives New Zealand contacts and office locations
Apostille Certification and Document Authentication
Email: auth.unit@dia.govt.nz
Apostille Certification and Document Authentication
Department of Internal Affairs
Level 2, 7 Waterloo Quay
Wellington 6011
PO Box 805
Wellington 6140
Freephone: 0800 872 675 (New Zealand only)
Phone: +64 4 460 2221 (from outside New Zealand)
More information about Apostille Certification and Document Authentication
Births, Deaths and Marriages
Email: bdm.nz@dia.govt.nz. If emailing about an order you have placed you must provide:
- Your name
- Delivery address
- Details of the product you ordered including full name and date of event. For example, Birth Certificate for John Smith DOB 1/2/2012.
Freephone: 0800 22 52 52 (New Zealand only)
Phone: +64 9 339 0852 (from outside New Zealand)
Fax: +64 4 382 3515
Births, Deaths and Marriages office locations
Casino Inspectors
Email: casino.operations@dia.govt.nz
Casino Inspectors contacts and office locations
Censorship Team
(See: Digital Child Exploitation Team)
Charities
Email: info@charities.govt.nz
Charities contacts and office location
Citizenship
Email: citizenship@dia.govt.nz
Freephone: 0800 22 51 51 (New Zealand only)
Phone: +64 4 462 0651 (from outside New Zealand)
Commissions of Inquiry
Email: info@dia.govt.nz
More information about Commissions of Inquiry
Community Operations
Including Community Organisation Grants Scheme (COGS), Lottery and community grants funding and community advisory services.
Email: community.matters@dia.govt.nz
Lottery and COGS grants advice: Freephone 0800 824 824 (New Zealand only) between 8:30am and 5pm Monday to Thursday, 9am and 5pm Friday.
Regional Community Advisor office locations
Congratulatory Message Service
Email: congrat@dia.govt.nz
Congratulatory Message Service
Department of Internal Affairs
PO Box 10526
Wellington 6143
Phone: +64 4 382 3639
More information about the Congratulatory Message Service
Daylight Saving
Email: daylightsaving@dia.govt.nz
More information about Daylight Saving
Digital Child Exploitation Team
Email: dcet@dia.govt.nz
Digital Child Exploitation Team contacts and office locations
Dog Safety
Email: info@dogsafety.govt.nz
More information about Dog Safety
Ethnic Communities
Email: ethnic.communities@dia.govt.nz
Ethnic Communities office locations
NOTE: The Language Line telephone interpreting service has been replaced by the the cross-government
Language Assistance Services Programme
Gambling
Find contact details for:
- Non-casino gambling (compliance and licensing)
- Casinos
- Office locations
- News media and consultations
Harbourmaster Service at Lake Taupō
Email: harbourmaster@dia.govt.nz
Lake Taupō Harbourmaster’s Office
75 Redoubt Street
Taupō Boat Harbour
Phone: +64 7 378 7176
Fax: +64 7 378 2718
Outside normal office hours: leave a message or note after hours contact numbers.
For life threatening emergencies dial 111 for the Police.
More about the Harbourmaster Service at Lake Taupō
Local Government Policy
Email: Councils@dia.govt.nz
More information about Local Government Policy
National Library of New Zealand, Te Puna Mātauranga o Aotearoa
National Library of New Zealand contacts
National Library of New Zealand office locations
New Zealand Gazette
Email: gazette@dia.govt.nz
New Zealand Gazette Office
Department of Internal Affairs
PO Box 805
Wellington 6140
Phone: +64 4 462 0313 or +64 4 462 0312
More about the New Zealand Gazette
Official Information Act (OIA) requests
Make an Official Information Act request to the Department of Internal Affairs.
Passports
Freephone: 0800 22 50 50 (New Zealand only)
Phone: +64 4 462 0650 (from outside New Zealand)
Contact the Passports office online
RealMe
Freephone: 0800 664 774 (New Zealand only)
Phone: +64 4 462 0674
The Translation Service, Te Pūtahi Whakawhiti Reo
Email: translate@dia.govt.nz
Courier Address:
The Translation Service
Department of Internal Affairs
Level 2, 7 Waterloo Quay
Wellington 6011
Opening hours: Monday to Friday 9am - 4:00pm
Freephone: 0800 TRANSLATE (0800 872 675)
Phone: +64 4 460 2220
More about The Translation Service
Visits and Ceremonial Office
Email: VCO.info@dia.govt.nz
Visits and Ceremonial Office
Department of Internal Affairs
PO Box 805
Wellington 6140
More about the work of the Visits and Ceremonial Office
Flag Hire Service
Email: flaghire@dia.govt.nz
Flag Hire Service
Visits and Ceremonial Office
Department of Internal Affairs
PO Box 805, Wellington
More about the Flag Hire Service
General Enquiries
If you cannot find the team you require:
Freephone: 0800 25 78 87 (New Zealand only)
Phone: +64 4 495 7200
Email: info@dia.govt.nz
Link above to our contacts and office location details, by service (in alphabetical order).
The Department of Internal Affairs Te Tari Taiwhenua office is located at:
Department of Internal Affairs
45 Pipitea Street
Wellington 6011
PO Box 805
Wellington 6140
Media Contacts
See our media contacts page - includes Internal Affairs news releases.
Complaints
If you wish to make a complaint to the Department of Internal Affairs, please contact the relevant service (see contact list above) or email complaints@dia.govt.nz. For further information see our customer complaints procedure.
