Public service updates

Passport and Citizenship by Grant: Please be aware of planned outages to our online passport and citizenship by grant application services from January to March 2024. Visit our website for details on dates and times when you will be unable to apply online, along with more information about upcoming requirements to delete draft unsubmitted passport applications.

Aotearoa:

Our public counters are open for appointment only. To book an appointment, please visit our websites below. We encourage you to apply wherever possible using our online services:

National Library and Archives NZ:

Please follow guidelines for visiting The National Library and Archives NZ

Sydney:

Our Bond Street office is open by appointment. Head to our website to book an appointment

London:

Our London office is open by appointment only – please contact us to make an appointment.

Emergency information for DIA staff

There are currently no emergencies.