The Department of Internal Affairs

Te Tari Taiwhenua | Department of Internal Affairs

Building a safe, prosperous and respected nation


Services › Casino and Non-Casino Gaming › Regional Forums

March 2018

The Department held a series of sector forums in March 2018 in Dunedin, Christchurch, Wellington, and Auckland. The content covered included the Director’s update, harm minimisation, refreshed venue assessments, three year licenses, kaihoko muna/mystery shopper, and a presentation from Philanthropy New Zealand.

We appreciated the high turnout and level of engagement from participants. Thank you to all those who joined us. If you have any questions regarding the gambling sector forums, please email

Review presentations from the Department’s regional workshops.

Department’s strategic direction

In this session Gareth Bostock, Director Gambling Compliance, spoke about the Department’s goals moving forward and its regulatory approach. He touched on some key ideas including harm minimisation, a culture of care, and Te Aka Taiwhenua,

Venue assessments

This presentation focused on the new venue assessments rolled out in December 2017. Discussed were the reasons that motivated the change, as well as the process venue managers and societies can now expect.

Gamble Host resources

This presentation was delivered by Hannah Booth of the Health Promotion Agency. She discussed the roll-out of existing resources as well as the development of new ones, including an introductory training module and ethnic-specific resources.

Kaihoko muna/Mystery shopper

This presentation discussed the goal and objectives of mystery shopper projects and how the Department is collaborating with people and organisations in the sector to make the exercise fair and successful.

Good governance, good grant making: Philanthropy New Zealand

In this presentation Tony Paine of Philanthropy NZ discussed the different components that make up a good grant making process. He touched on community sector sustainability, relationship with community, and change and impact.

Three year licences

This presentation outlines the application process societies and clubs must go through to obtain three year licenses.

November/December 2016

A series of Regional Gambling Sector Forums was held from 16 May to 26 May 2016 in Auckland, Wellington, Christchurch and Dunedin.

At these forums we introduced a Harm Minimisation workshop in the morning. This was specifically focused towards venues and those that work with venues to support them meet their gambling host responsibility obligations. It was the first time that we introduced this session and we look forward to holding similar sessions at future forums.

We appreciated the high level of engagement and discussion at each forum. Thank you to all participants.

The presentations are below if you would like to view these again.

If you have any questions or feedback regarding the Regional Gambling Sector Forums, please email

Morning session: Harm Minimisation workshop

DIA strategy and expectations

In this session, Sue Ingram, Manager Sector Initiatives, presented on the Department’s harm minimisation strategy and its expectations of venues to demonstrate a culture of care for their gambling customers through Gamble Host Responsibility. She discussed the advantages to having a reputation of strong harm minimisation practices.

New training and policy resource

Michelle White, Senior Advisor Sector Initiatives, and Api Poutasi from the Health Promotion Agency updated attendees on the new Gamble Host training package and policy template. This presentation took attendees through these new resources and also spoke about other future initiatives for the Gamble Host project.


In this session, Neove Christoforou, Senior Advisor Sector Initiatives, presented on exclusions. The presentation focused on multiple venue exclusions (MVEs) and common misconceptions and issues associated with them.

Afternoon session: Sector Forum

Strategy into action

In this session, Gareth Bostock, Director Gambling Compliance, emphasised the importance of open collaboration between the Department and the sector. He encouraged cooperation based on balance and compromise. He also introduced a new booklet called Pokie Proceeds: Building strong communities, which showcases some of the charities and organisations that have benefitted from pokies revenue.

Class 4 gambling review

In this section, Trina Tautau, Senior Policy Advisor, provided an update on the Class 4 strategic review and the collaboration with the sector in this work.

Best practice licensing

This presentation by Stephanie Grummitt, Senior Advisor Operation Policy, delivered an update on the progress of Best Practice (three-year) licencing. In 2015, an amendment was made to the Act that allows a class 4 licence to be granted for a period of up to three years. A best practice licence aims to reward those societies that are demonstrating best practice.

Editable forms and online applications

In this session, Stephan Tysoe introduced updates to forms and payments. Applications and payment no longer occur simultaneously, as the Department will calculate fees and send invoices to the applicant. Additionally, application forms are now editable online PDFs. Information entered in those forms can be saved and used again later. The final change is that payments can now be made through direct debit and online banking.
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