The Department of Internal Affairs

Department of Internal Affairs | Te Tari Taiwhenua

Building a safe, prosperous and respected nation



 

Services › Casino and Non-Casino Gaming › Contact the gambling group

Contact details for the teams involved in regulating and communicating with the gambling sector in New Zealand.

On this page:

Non-casino gambling

All enquiries, including licensing and compliance queries, should be directed through these channels in the first instance.
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Casinos

If you have a complaint or inquiry relating to a casino, you may advise any casino employee that you wish to speak to a gambling regulator.
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Office locations

Wellington office

Department of Internal Affairs
45 Pipitea Street
PO Box 10-095
Wellington 6011
Phone: +64 4 495 7253

Auckland office

Department of Internal Affairs
PO Box 2220
Auckland 1140
Phone: +64 4 495 7253

Christchurch office

Department of Internal Affairs
PO Box 1308
Christchurch 8140
Phone: +64 3 339 5452
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News, media and consultations

Media enquiries

Email us to have your organisation added to the Department’s distribution list for media releases about gambling issues.

Consultations
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Complaints

Please direct any complaints about our regulatory practices to the gambling group. You will receive an acknowledgement within 3 working days and we aim to resolve complaints within 20 working days.

Email: gambling@dia.govt.nz

If you are unhappy about our handling of your complaint, you can take the matter up with the Gambling Commission. They also handle appeals against decisions.

Email the gambling commission: info@gamblingcom.govt.nz

Appeals and complaints fact sheet (PDF, 131KB)
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