Customer Experience Survey

The Department of Internal Affairs serves and connects people, communities and government to build a safe, prosperous and respected nation. The Department provides New Zealanders and New Zealand organisations with valuable services through its Passports, Citizenship, Charities, Community Operations and Births Deaths and Marriages Services.

To understand whether New Zealanders are satisfied with these services, the Service Delivery and Operations branch carries out a continuous Customer Experience Survey of the above services. We engage NielsenIQ, an independent research company, to conduct this research on our behalf. The results help us develop our services and ensure that they are meeting the needs of New Zealanders.

See our privacy statement for further details of what information we collect and what we do with it.

View the 2022 survey results:

View the 2021 survey results:

View the 2020 survey results:

View the 2019 survey results:

View the 2018 survey results:

View the 2017 survey results:

View the 2016 survey results:

2015 survey results:

2014 survey results:

2013 survey results: