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Electronic Monitoring System (EMS)
EMS Regulations, Standards & Game Rules
Questions and Answers
Publications
Related Information
Contact Us
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Contact Us
If you have any issues related to the Electronic Monitoring System please call the EMS Help Desk on 0800 468 725 or email helpdesk@intralot.co.nz
The EMS Help Desk is operated by INTRALOT NZ Ltd 24 hours a day, 7 days a week.
Note: Before calling the EMS Help Desk all machines should be turned on with the doors closed and no events happening, otherwise the Help Desk will not be able to access the machines or any information.
Licensing QueriesThe Department of Internal Affairs licenses societies and venues for the operation of Class 4 gaming machines. If you have a query related to your licence please contact the gambling compliance unit on 0800 257 887 (New Zealand only) or (04) 495-7200. You can also email gaming.compliance@dia.govt.nz
If you would like to make an amendment to your licence please fill out an amendment form and return to the Department.
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