The Department of Internal Affairs

Department of Internal Affairs | Te Tari Taiwhenua

Building a safe, prosperous and respected nation



 

Services › Casino and Non-Casino Gaming › Contact the gambling group

Contact details for the teams involved in regulating and communicating with the gambling sector in New Zealand.

On this page:

Non-casino gambling

All enquiries, including licensing and compliance queries, should be directed through these channels in the first instance.
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Casinos

If you have a complaint or inquiry relating to a casino, you may advise any casino employee that you wish to speak to a gambling regulator.

Online Casinos

If you want to report, or complain about, an online casino provider that is advertising during the transitional market period of the Online Casino Gambling Act, please email us at onlinegambling@dia.govt.nz
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Office locations

Wellington office

Department of Internal Affairs
45 Pipitea Street
PO Box 10-095
Wellington 6011
Phone: +64 4 495 7253

Auckland office

Department of Internal Affairs
PO Box 2220
Auckland 1140
Phone: +64 4 495 7253

Christchurch office

Department of Internal Affairs
PO Box 1308
Christchurch 8140
Phone: +64 3 339 5452
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News, media and consultations

Media enquiries

Email us to have your organisation added to the Department’s distribution list for media releases about gambling issues.

Consultations
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Complaints

Please direct any complaints about our regulatory practices to the gambling group. You will receive an acknowledgement within 3 working days and we aim to resolve complaints within 20 working days.

Email: gambling@dia.govt.nz

If you are unhappy about our handling of your complaint, you can take the matter up with the Gambling Commission. They also handle appeals against decisions.

Email the gambling commission: info@gamblingcom.govt.nz

Appeals and complaints fact sheet (PDF, 131KB)
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