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Services › Casino and Non-Casino Gaming › Casinos
The Department of Internal Affairs is responsible for monitoring and ensuring compliance with the Gambling Act 2003, and with regulations, licence conditions, minimum operating standards and game rules made under that Act. It also develops casino game rules, minimum operating standards and minimum equipment standards for casinos.
- Casino Gambling Inspectors
- Casino Licences
- Current Regulations
- Casino Gambling Forms
- Rules of Casino Games
- Regulation of Casinos
- Associated Persons
- Certificates of Approval
- Compliance, Investigations and Audits
- Infringement Notices
- More Information
Casino Gambling InspectorsThe Department of Internal Affairs is committed to ensuring gambling in casinos is fair, honest, lawful, and remains free from criminal influence or exploitation. To meet these aims, the Gambling Compliance Group maintains a team of Gambling Inspectors in each casino.
Role of a Casino Gambling InspectorA casino Gambling Inspector's role includes handling complaints from members of the public and ensuring casino gambling complies with the Gambling Act 2003, minimum operating standards, minimum technical standards, and game rules.
- Inspecting, monitoring and auditing the conduct of gambling
- Inspecting, monitoring and auditing the counting of money and chips
- Inspecting gambling equipment
- Detecting, investigating, and prosecuting offences against the Gambling Act 2003
- Detecting, investigating, and prosecuting crimes involving dishonesty that involve or relate to gambling
- Liaising and cooperating with the New Zealand Police and other enforcement agencies
- Investigating complaints from members of the public about the conduct of gambling in casinos.
How a Casino Gambling Inspector Can Help YouPart of the role of a casino Gambling Inspector is to investigate complaints made by members of public about the conduct of gambling in casinos. As a general guide a casino Gambling Inspector can help you with concerns and complaints about any of the following matters:
- The integrity of gambling equipment in any casino
- The way gambling is being conducted in any casino
- The integrity of any casino employee
- The integrity of the casino operation
- The presence of under age patrons (patrons must be 20 years of age to enter a casino).
Contact a Casino Gambling InspectorEmail: firstname.lastname@example.org
Casino Gambling Inspectors have an office in every region in which a casino operates: Contact Information
Casino LicencesUnder the Gambling Act 2003 no new casino venue licences will be issued. The Casino Control Authority Act was repealed on 1 July 2004 and the Casino Control Authority was disestablished on 1 October 2004.
For more information see Fact Sheet 28: Casinos
Current RegulationsRegulations have been made under the Gambling Act 2003 to help achieve the objectives of the Act. Regulations apply to individuals and organisations that are authorised to operate gambling.
- The requirement to provide information on problem gambling at Class 4 and casino venues (regulation 11) - effective from 1 April 2005
- The restriction on jackpot advertising at Class 4 and casino venues (regulation 9) - effective from 1 October 2005
- The restriction on jackpot branding (regulation 10) - effective from 1 October 2005.
- Gambling Harm Prevention and Minimisation Guidelines
- Letter to Class 4 Operators and Venues (PDF, 9K)* 08/02/2005
Letter to on provisions that relate to signage, branding and publications in Class 4 venues and casinos in the Gambling Act 2003.
- Policy paper on signage, publications and branding regulations and provisions (PDF, 25K)* 08/02/2005
Policy paper on regulations and provisions to come into force under the Gambling Act 2003.
Rules of Casino Games
- Rules of Casino Keno, Racing Game and Gaming Machines
(includes keno, racing game, electronic gaming machines, gaming machine tournaments, and rules of bingo)
- Rules of Casino Table Games
(includes blackjack, baccarat, caribbean stud poker, tournament play, roulette, electronic roulette, tai sai, money wheel, electronic money wheel, craps, pai gow, poker, tournament poker, ultimate texas hold'em, three card poker, casino war, and rules of casino promotions)
Regulation of CasinosThe responsibility for regulation of the gambling sector is shared between the Gambling Commission, the Department of Internal Affairs and the Ministry of Health.
The Gambling Commission's role is to:
- Set licence conditions for casinos
- Consider applications for the renewal of casino venue licences when they expire (the first expires in 2019)
- Decide whether to suspend or cancel a casino operator's or venue licence
- Consider casino venue agreements (and changes to venue agreements) between casino operators and venue licence holders
- Consider applications for casino operators’ licences
- Consider and decide appeals against Department of Internal Affairs decisions relating to Class 3 and Class 4 gambling licences and licensed promoters’ licences
- Consider and decide appeals relating to Department of Internal Affairs decisions on Minimum Operating Standards
- Consider and decide appeals on decisions by the Department of Internal Affairs on Certificates of Approval for casino employees
- Consider and decide appeals on decisions by the Department of Internal Affairs on associated persons in casinos
- Consider and deal with complaints about the Department of Internal Affairs’ handling of complaints about Class 4 gambling
- Have an independent role in the problem gambling levy setting process
- Advise the Minister on matters relating to Gambling Commission functions.
Associated PersonsThe Gambling Act 2003 requires that persons who have or will have a significant influence in a casino must be approved as an associated person for that casino. The meaning of significant influence is defined in section 7 of the Gambling Act 2003.
For more information see Fact Sheet 29: Associated Persons - Casinos
Either the Gambling Commission or the Secretary for Internal Affairs will be responsible for approving associated persons, depending on the circumstances. Before someone can be approved as an associated person the Secretary must be satisfied that the person is suitable. Investigations into the suitability of prospective associated persons is thorough and extensive. The suitability of prospective associated persons must be investigated to ensure the integrity of the management, ownership and operation of casinos in New Zealand.
An assessment of suitability requires the completion of an Associated Persons Application Form.
For more information contact the Gambling Compliance Group.
Certificates of ApprovalThe Gambling Act 2003 requires that all persons must hold a Certificate of Approval if they are employed in a casino in any capacity relating to the following:
- Conducting casino games
- Counting money or chips derived from or used in gambling
- Moving money or chips derived from or used in gambling
- Buying or redeeming chips
- Operating, maintaining, constructing, or repairing gambling equipment
- Supervising or managing any of the above activities.
- Anti-Money Laundering and Countering Financing of Terrorism
- Vulnerabilities of Casinos and Gaming Sector Report
- Christchurch Casino Reports 2007
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