The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation


Services › Anti-Spam › Phone scams

The following phone scams were reported to us and are listed below to help you avoid them.

Links to scam web pages have been removed and spaces have been added to email addresses to ensure they do not become hyperlinks.

Send your phone scam reports to us at

Microsoft / PC scammer / Compromised internet reports

IRD / Government refund reports

Travel Scams

One off reports

"We have had several phone calls from the Philippines, claiming to be "Luana" the National President of our company in Brazil.

The lady was hard to understand, because of the accent, and her evasiveness. Also her phone kept cutting out. I finally pieced together the parts of the story. Her sister had been visiting Wellington and died here of a heart attack. Ines was in the Philippines on her way to NZ and had discovered that her visa hadn't been paid for, and she needed confirmation that the Visa would be paid in NZ, before getting on the plane. It sounded like she would arrive in NZ on Thursday, Terminal B. She wanted “Alice’s” cell phone no, which I wouldn't give, even though she said she had it but had lost it. She asked if I knew another member of staff “Barb” and would I give her “Barb’s” cell phone number. I said no I didn't know it. Her phone cut out and then later she rung back.

I said I did not have authority to take $975 from the account to pay. She said yes, “Barb” gave that authority and would ring the NZ office today. I still couldn't do it because I didn't have authority with the bank. I could do internet banking but she didn't want internet banking, she needed the cash, but I couldn't work out how she was expecting me to get it to her, unless it was to be at the airport.

The next call she said “Barb” (the CEO in America) had told her to talk to ... (and she named 3 of us in the office correctly) I told her my name and she told me I would know what to do because I was “Alice’s” PA.

She said her time on the card was running out could I ring her back, which I did.

She kept saying "So you don't want to help me. I don't want charity. I will pay it back in 15 days’ time. If you can't help through work then what about personally." I don't have that amount of money.

I suggested that she tried the national president of the Philippines, but she said she was not in Manila, but in an airport 50kms north, and the plane was about to leave, she would miss it and have to go back to Brazil.
By this time I was thinking it was a scam. But it really unsettled me. She did have all the facts but could easily have acquired them from our website."
"I received a voicemail from a “Dennis Richards” (646) 369-1336 claiming to be from the IRS demanding that I call him back regarding a “Legal Notice” issued by the IRS against me. I don’t have anything pending with the IRS, and I don’t believe the IRS conducts business from a call center (from the voicemail I could hear other people on the phone saying exactly the same thing). The individual had a strong middle eastern voice difficult to understand (had to listen to the message multiple times to get the phone#). It is annoying, frustrating and no one should have to feel threatened by some idiots that have nothing better to do than to make a living out of scamming people"
"Just had a call from an Indian sounding women who said she was from ANZ and that a transaction in my name of $900 had been made to someone in South Africa and did I want it blocked. I said yes then she said the call may be recorded for security reasons and she needed to verify a few things. She had my address but then started to ask when was the last time I logged in to my bank so I told her it was a Scam and hung up. Sounds similar to the report about the BNZ on the scam watch page."
"I was called by a company identifing themselves as NZ Phone Directory. Wanting me to renew our subscription with them. I agreed to renew they informed me that a password would be issued by email for me to make any alterations to the web site e.g. Special deals etc.
Unfortunately I was silly enough to give credit details to them they card was to be charged $44.91 on a one off charge for 12 months subscription. (this card has been cancelled by the bank)
The amount of $44.91 would appear on my statement with the suffix of www .PCScredit. co .uk.
No amount has appeared to date.
On investigating this company I find it's a debt collection agency
"Hello, Just had phone call from foreign man wanting to talk to business owner and to keep advertising with yellow/white pages and asked why hasn’t the lady I always speak to phone me no real reply but to say about keeping you there for as long as possible and he mentioned about $700 – 1000 but that’s when I got suspicious of him and told him not interested and hang up. I tried to ring the phone number and it’s no such number so that confirms it’s a scam."
"A girl called me today and asked for my email address and said about the scholarships. She said she was from Boston and the number was - +1782458756."
"I received two calls 4.10pm (from 0014446537638) and 9.15pm (from 0014449789000), knowing that both were unknown numbers I did not answer. Having done a quick search I found that these were likely to be a phone scams and would recommend that you don’t answer any calls from these or any 001444 numbers."
"Good morning I have been receiving phone calls from 1 888 895 4354 I missed a call so text back asking what it was they wanted no answer and then the other night I heard my phone calling so I got the lady at the other end but she hung up on me not sure what it was about I have now received a message from 62455557 saying ks476592 @ hello I have been trying to reach you. Kindly email me for more details w547845747877 @ I tried to reply by text but bounced back saying number isn't valid, I know this is a scam so will not reply to anything more."
"This afternoon I received what I suspect is a scam phone call from a this number: 001444 1784874. The caller/s spoke a foreign language which I could neither identify, nor understand what they were saying, and it seemed that they did not understand English. On checking online, it seems that once a call has been received from these people they call repeatedly, and often and the calls are charged to the recipient."
"Today, Monday the 12th January 2015 at 5.36pm and 5.38pm local time I received 2 phone calls on my cell phone. The caller was a female with a Indian / Pakistan accent who called me by my first name.
She stated that I could get one years free access to a NZ stock market trading account. All I had to do was supply them with my email address. She then asked me for my email account.
I replied that I required her details and that of her business and email as I used to work for the NZ Police and I wanted to check the business out.
She immediately disconnected.
During the conversation there was a 2 second lag in response time. 2 minutes later I got a no speech phone call from another line.
First call is shown on my cell log as 0064282555628 and the second call is shown on my log as 0012013738356"
"This phone number 1-607-301-3180 has been used to scam me of $600.00. I answered a craigslist advertisement for a home to rent in Chattanooga, TN. This person has sent me multiple messages from this number. They represented themselves as Barbara Baker. After not answering multiple texts requesting money back. Eric Kinslow of Parrish, FL is the person I sent money to. I can't get money back but hopefully this can help someone else's misery."
"Hi, Yesterday (5/1/2015) my wife received eight automated calls - five on her mobile and another three on our land-line. The calls were dropped quickly when her mobile or our land-line answer phones kicked in. Although a very brief garbled message was left it was clearly an automated system.
My wife did manage to pick up one active call and this is how it went:-
Robot - "This is Westpac bank with an urgent message. Please press any button to confirm that this is Mr or Mrs (name removed)"
Because my wife had had so many missed calls though-out the day she was worried that there must be a serious problem with our bank account so she pressed a button to continue.
Robot - "We have your date of birth as ........ {which was actually correct for my wife!} please press 1 to confirm this is correct."
At this stage my wife thought better of it and put the phone down. When she subsequently rang Westpac to find out if this was a real call, Westpac had no record of any reason to contact us about our account nor was there any other reason for Westpac to call us. Westpac agreed that it was likely to be a scam and the customer Rep (& her supervisor) hadn't come across this type of scam before. On looking at the call records on my wife's phone the number of the caller was 000.
Obviously it is very worrying that these people have my wife's contact numbers and some of her personal details.
With so many missed calls on two different contact numbers, this creates a feeling that there really was a serious issue. Unfortunately someone under pressure might well fall for it!"
"Around 8.05pm I received a phone call claiming $700 had been paid from my BNZ account into an overseas account. Could I verify the transaction. When I said No the male Indian sounding voice said they would reverse the transaction if I could provide them with some details. They then asked for my account verification number. I said no and they asked why. I said I did not believe him and he hung up!"
"I just got a call on my home phone from a very foreign sounding woman saying she represented www. mycharitysurvey .com. I Googled her while she spoke to me and saw that this has been reported as scam elsewhere."
"I received a recorded message that said the IRS was filing a lawsuit against me and I was to call the Cell Phone number # 1-713-320-0206, which I did not . "
"Hi, I have been contacted 4 or 5 times on my home phone by a Mr. Smith - supposed officer of Taxes and Us treasury - who pretends he has some questions. for my husband. My husband is travelling so I gave the guy the cell phone number of my husband but then he called back two hours later saying that we were going to be reported for illegal transfers of money, He was highly suspicious and very aggressive, worse at each phone call, finally telling me telling me that if I did not transfer 3000 dollars in back taxes right away my number would be reported to the police in half an hour!!!! The number of the guy is 202 241 78 11."

Travel Scams

I have just received a phone call to my mobile phone from a person calling himself Darrell Roberts who not only had my cell phone number but also my email address and my residential address in Auckland. He stated that I had won a special promotion which will provide me with 16 days accommodation on trips in Florida and Las Vegas and by cruise boat to the Bahamas on a package for 4 people from and to Florida for a total cost of only US$698.00 which I could confirm by visiting the site <silverlakesresort . com>. A visit to that site, selecting "Promotions" International did indeed record all the details he gave me on the phone including the phone number from which he had called me. I did not give him details of my credit card because he asked for those details which alerted me to the call probably being a scam.
You've won a wonderful trip to the Bahamas, Florida and Disneyland! My partner, who lives in Dunedin, has just told me about an interesting phone conversation this afternoon with Brandy, an enthusiastic young woman with an American accent. Her number (0061392649100) has come up on his caller display several times before and this time he decided to find out who she was.
Brandy knew his full name and address. She told him he had won a wonderful prize in a competition: a holiday in the Bahamas on a cruise ship, Florida and Disneyland, all expenses paid, for him and a friend. When he said he was not interested in Disneyland he was offered instead a rental car. (He should have asked for a trip to the moon – I bet that would have been granted too. ) His questions about the alleged competition and the name of the sponsor were side-stepped; he just got more exciting details about the prize.
Eventually Brandy put him onto another woman, who told him that to collect his prize he had to register, and that would cost $296 each for him and the friend. They would need his cellphone number, his email address and, last but not least, his credit card details – which of course he did not supply, and said a few well-chosen words about scammers. Even then the woman did not give up, insisting that the (still unnamed) company was a reputable multi-million dollar one, raving on about the details of the prize and asking whether he wanted smoking or non-smoking?
Both the women were incredibly persistent. He was asked four times for the first four digits of his credit card. Eventually he got tired of the whole game and hung up.
Hi, I have been called twice this week by different individuals both had American accents. They ask for me by name (my son answered the calls), both claim that my recent online entry draw to get a free trip to Disney has been successful and I have won. They are fairly enthusiastic about it.
The first call I received I said no I hadn’t entered any draws online and then I hung up – that was a young guy. The second call I received today was an overly persistent young lady who would not stop or pause for breath or to listen to me at all. She had the same intro as the first call – that my draw to win a trip to Disney has been successful.
Immediately I told her no I haven’t and I asked that they stop calling me about it… she ignored me and spoke over me.
This went on for about a minute of her rambling on about how great it was, congratulations, and giving me the details of the trip, I told her to stop talking and listen… but she continued to ignore me. In the end I figured she would stop for breath and finally she did so I again told her that no I did not enter any online draws and please stop calling me about it… she persisted by saying something along the lines of taking me off some list but she was adamant that I had entered a draw… I didn’t want to argue about it so I hung up.
I don’t have caller ID.. so I have no way of knowing where the call came from. But I assume had I believed the scammers that they would have ended up asking for my credit card details at some point.
If anything it’s just really annoying to have to argue with someone on my phone who is potentially trying to rip me off – and other Kiwis too. I hope no-one else falls for this.

Scammers target Spark customers

View the article on Stuff
Spark has set up a scam hotline after receiving reports of fraudsters calling people and claiming to be from the company.
Spokesman Richard Llewellyn said Spark was aware of fewer than 100 such calls but the company feared that might be the tip of the iceberg.

The fraudsters appeared to have become more aggressive in recent days, the company said, telling customers that their Spark services would be cut off due to security issues unless they changed their settings or cleaned up their computers.

The intended victims were directed to a website, which the fraudsters had branded to look like a Spark site, where they were asked to download some software.

Customers were also being asked by the impostors to give remote access to their computers, to provide personal banking information, and to leave their phone off the hook for three days following the "setting change".

Spark understood that in some instances the fraudsters were giving customers a made-up "employee number" to verify their identity.
Spark channel operations manager Richard Harrison said the fraudsters did not have access to any of Spark's systems. However, they appeared to be copying Spark's methods of communication, so it could be difficult for customers to tell the difference between genuine calls and fake ones.

It was important customers did not visit the fraudulent webpage or provide any personal banking information, he said. If they had any doubts about a phone call's legitimacy, they should end the call, and ring Spark's new Scam Helpline, on 123 option 9, to check, he said.

"The most important thing to remember is that we will never ring customers out of the blue and ask them for any form of personal information, particularly bank details," Harrison said.

"We will only ask for personal information if customers call us.

"Anyone who suspects they have been the victim of this scam and who has passed on bank account details or logged into online banking while on one of these calls, should contact their bank immediately."

"Spark" calls

I had a phone call from: 0044 203 3180712 claiming to be from ‘Windows’ telling me hackers were going to hack my computer. When I asked if I could return the call they said I only had ½ hour before my computer would shut down. I told them I was going to report them. I phoned them back on above number and someone answered “Global Connect Cloud”! I told them also that I was going to report them. They asked me if our address was (removed). We haven’t lived there for 2-1/2 years!
"I received a call this morning. As usual there was a pause after I answered before the person spoke. He informed me he was from the IT Department of Telecom and Spark. I said yes - and he repeated it. I assumed it was going to be the computer virus scam and was already suspicious given Telecom is now Spark yet he said he was from a Telecom and Spark. He then said they were going to have to disconnect my internet broadband for two months. I should have waited to find out what the next part was but knowing that our broadband was through another supplier I knew it was a scam so simply said "you are a scammer goodbye".
"Hi, I was at my mother's house this morning and I received a phone scam around 11am from someone overseas (bad phone line; South Asian accent). He said they were from Spark/Telecom and claimed that her computer had been sending out "messages". He told me Spark was going to disconnect her for 3 months. I was very suspicious so I told him to go ahead and then hung up. I then called Spark on 123 option 9 to report the issue and they confirmed it was fake."
"Hello, caller claiming our 'microsoft server' is recording errors from the below phone number, needing payment to fix the problem remotely. Yeah right. 0019898216962"
"Hi there, I received a phone call from a Indian sounding 'Eric'. Who told me he was from Spark and that my computer was being hacked so I should immediately turn my computer off until they have 'fixed it'.
They did not ask me to do anything prior to turning it off. Which I thought was unusual as the hackers usually ask you to do something to the computer first. This tactic is new, and I think would work with people. He said he would be in contact with me, and I have no doubt he will then say it is fixed and instruct me to download whatever, or go to whatever site.
I said he was a scam, so he gave me his number 09 889 0696, and to ask for him by his I.D Eric E8600052 so I called, and sure enough another foreigner answered saying "Spark Technical Report".
This is such a load, but because they are saying to turn the computer off first this may fool some people."
"I believe I’ve received a spam phone call from a man claiming to be from Microsoft Windows Technical Support. He advised I had a virus on my computer, said to turn on my computer and he could verify he was genuine by giving me my registration number. I said I was not comfortable with that and was not going to do this. Since it was nearly 8pm I asked if he could ring back tomorrow – he said it needed to be fixed within 10 mins. I said “I’m not going to open my computer, give me your number and I’ll call you back tomorrow”. He gave me 2 numbers 610390135507 and 610390135705. I asked if he was outside of New Zealand. He seemed surprised but said no, he was in NZ. I said we wouldn’t normally give a country code when giving out our phone numbers (although I realised later that it was Australia’s country code, not NZ)."
"At 10.25 am 7 January 2015 we received a call from 015124511556 on our landline the caller said “hello I am your Spark technician”. I replied saying “no you are not as you called from an international number. I will be reporting you to the police”. The caller replied saying “you will be reporting me to the police. Do you know I am a police superintendent”. I repeated saying I would be reporting him to the police and he then hung up."
"Hi, I have received 3 phone calls where the caller claims to be from Spark & tells me my internet connection will be disconnected. I don't have an internet connection."
"Hey there, I am reporting a phone scam that occurred today. Called three times in a row! There was a man that sounded Indian on the phone, with some delay, telling me I had trouble with my Telecom Spark internet connection, and that it had been downloading things without my knowledge. He was here to help with my security... Anyway, after I hung up, he rang less than 10 seconds later, AND left a message on my answer machine. Then he rang another 10 seconds after that, sounding very sad that I hung up on him while he was trying to help."
"Hi, I received a call this morning from Justin Parker claiming to be a IT Technician from Spark. After being told to check the settings under my computer to see some errors that were affecting my PC’s internet performance, I was then asked to type :www. teamviewer .com under Run on my computer. I became suspicious so I did not do this and took his details and said I would call him back. He gave his contact number as 09 8894086."

"Internal Affairs" scam call report

"Received a couple of voice mail messages stating I had a fraud against my name. Said he was calling from Internal Affairs. Caller sounded like he was from India. I called back and told him to quit calling. Did not let him go into his whole 'scam.' Phone number was 202-241-7398."

"Hi I got a call today 2.30 pm that ministry of internal affairs offering me some funds. Their phone no 04-8893878 and the name was Mark Taylor, the accent sounds like African English. They knew my full name and address and requested some bank number info which I have refused."

European Lottery Guild report

Kia ora, I have just received my second call for the “lottery” below, one was a few weeks ago from a number +16048712799 and it came through on my NZ Spark cell-phone, caller ID was Vancouver Canada. I’ve just entered the number in Google and it has returned pages and pages of negative feedback.
I copied the piece below from your page which is pretty much word for word of each of the phone-calls I received, they must be reading of the same cue cards as I remember it being exactly what the first guy was saying. As in the scenario below I also wasn’t relenting so he gave me the same details with the 0800 number.
The phone call I received today was a bit more aggressive than the last pleading for me to give him more time as I said I didn’t have a credit card or debit card. Do you think I will be fine as long as I didn’t give any credit/debitcard or bank details? Just a bit worried I stayed on the phone trying to get more info other than the lottery from them. I have blocked the number from a few weeks ago as I actually noticed I had quite a few missed calls and today’s number came through private.
" The call was from a kiwi-sounding man called ‘Wesley’ from the ‘European Lottery Guild’ who was ringing in response to an online survey I had recently completed. (I do participate in several online surveys (e.g. OpinionWorld), although I could not ever filling out one re a lotto or whether I had inadvertently clicked on a lottery advertisement etc.) Wesley congratulated me for qualifying for the ‘Paris lotto’ (in which I thought he stated I had won a prize). He stated that the European lotto pool was some NZ$84m. He then went on to talk about a twice weekly draw of the European lotto in which, at around $1.5 a pot I could enter. Wesley kept asking intermittently throughout the call how good it would be to win a prize of even several thousand. He then asked for a $30 joining fee. I replied that I’d have to ask my partner about it as we shared joint financial decisions. Wesley tried the hard sell saying why not take the opportunity while he was on the phone, but I wasn’t relenting, and so he gave me his ‘agent number’ AG20086 and the following toll-free number 0800 443 697."

IRD / Government Refund scam reports

Hello, I received a call from the following number 64-48890900. The person had a slightly Chinese accent to his English and claimed to be calling from the New Zealand government and said we could reclaim certain money that was being refunded since we had over paid our taxes and later when he transferred the call to his manager - Mr. Peter he said we were amongst 483 others who were getting the money from the govt.
They started asking which bank should the money be put it ANZ, BNZ, kiwi account.
When I started pressing for an email of all this and would not cooperate in giving any further information the caller hung up."
"I received a call at 1pm from a woman who asked to speak to me by name.
She said her name was Jennifer Devis and had a strong Indian accent. She told me she was ringing from the IRD. She told me I had won a prize draw with the Inland Revenue Department of $6400.00 "because I had always paid my tax on time and had no criminal convictions"
She told me to call 04-8890951 and gave me a reference number and said it would be confirmed I had won the prize.
She didn't ask for any details apart from knowing my name but I assume that would happen when I phoned the number given. Of course I didn't do that."
"Hi there, I have been receiving calls all week from someone who claims to work at Inland Revenue named Sharon. Every time Sharon rings, my staff picks up the phone and she says to them that the phone call is urgent and to call her back on the phone number: 04 889 0951. I have only managed to call Sharon back today (21/02/15).
Sharon claims that Inland Revenue would like to give my business an "Appreciation Grant" to the value of $6400. I think this is a scam of some sort as she was not able to tell me what my name was and also any details about this grant. I searched online for this grant and there was no such thing. I also spoke to my accountant who said that he has never heard of this grant and usually grants are applied for and I have never applied for a grant. Sharon said that she would call me back in 5 minutes as she is "very busy". I have not received a call since. "
"Hi there, I received a call this morning (Saturday 21 February) from a person with an Indian accent, purporting to be from an NZ government scheme. He said that the government had selected certain lucky people to receive a refund, and that I was owed $7,000 (or thereabouts, I can’t remember the exact figure). He asked if I had received any official communication about this and of course I said no. I said, “That’s nice, I suppose you want my bank account details,” and responded that he didn’t as everything would all be dealt with by their Verification Department.
Other details he gave me were that my application number was CG2045, that I could call 04 889 0900 if I wanted to check on his story, and that the government was doing this because there were a lot of people who were struggling in the current economic climate. Also that others had been chosen to receive other sums, $1,000, $2,000 etc, but that I was to receive $7,000.
He said he was going to transfer me to some senior person in their Verification Department and while he put me through I rang off. He rang me back immediately at which point I said I wasn’t interested.
It sounded like he was ringing from a very busy office – not sure if it was a real office, or whether he had some kind of recording going in the background."
"Hi Team. Today, James Patrick from New Zealand Government Grant Department Wellington called my home phone number and left his number with my mum to pass on to me to call him back. My mum only told him that I’m at work. She didn’t tell him where I work.
James number is 04 889 3878.
(This transcript is only what I remember..)
I called James back at 3.33 pm and a foreign accent man answer the phone.
• Me: What is this company?
• Operator: We are New Zealand Government Grant Department Wellington
• Me: I’m returning a call
• Operator: What is your surname
• Me: I refuse, so I asked for their company name again
• Operator: We are New Zealand Government Grant Department Wellington
What is your name?
• Me: First name or surname
• Operator: Surname
• Me: I then provided my surname
• Operator: Ok I’ll bring up your profile. I will transfer you to James Patrick
• James: Greeted me (James had a foreign accent as well, I think it’s Indian accent)
• Me: What is this company?
• James: We are New Zealand Government Grant Department in Wellington. You have been selected because you have been a loyal government employee. You are entitle to $8,400 fund. Have you been paying your tax?
• Me: Yeees?
• James have you been bankruptcy in the last 6 months?
• Me: Nooo? How did you get my details?
• James: Because you are a government employee
• Me: Soooo
• James: If you have any questions, you can ask me now or ring me back (he sounds like he is in a hurry)
• Me: Please bear with me because this is new and I need... (I was searching there company in Google)
• James hung up
"I got a call from a person called John when I was not home. My dad took the number and name and passed that to me later.
When I rang that number ( 048890900), I was told that I am one of the few selected to get Free non repayable grant from NZ Government as I am a noble Citizen of this country. This money is sum of unclaimed tax, money captured under corruption charges etc. He did say I don’t have to pay anything. He new my address, and when he tried to verify me by asking my address, I declined to give. He knew my address so he told me that if I live on this address. I told him to send a Cheque to my address as he already knew it. He refused and said there is a formality and once I agree, he will complete a form on my behalf. I said to send the form to my address, so I will complete it, why should he do it. Which he said he will. I doubt it."
"Hi I got a call today 29/01/15 at 10.34am that ministry of internal affairs offering me some grants of $8400.
They left the same message yesterday 28/07/15 at 1.53pm and my husband had another one last week.
The phone no used to call is 04-8893601 but the one left with the message is 04-8893878. The name this person used is Jim Patrick, the accent sounds like East European English. They knew my full name and address and requested some password/bank info which I have refused. I told him there is No NZ Government Grant Department and if even does exist they would send ma a proper official letter, so he hang up."
"Hi, we get a lot of scammers calling us at home. For the past two days, an Indian male has rung with poor English, saying he is from the Government Dept of Grants and that we are owned $300 odd dollars. By this stage I have told them to not ring again. The first time they rung they were very assertive and told me to get pen and paper, but I told them to get lost as I didn't even know who they were or what they wanted. I can only they assume they wanted my bank account details.
We get a lot of scammers ringing us trying to invest or buy some product or service but have learnt to deal with them and their annoying phone calls. In the past they have rung at six oclock every second night for weeks. Very annoying."
"Hi There! Yesterday afternoon my 67yr old mother had recieved a call on the landline from 04 889 0900, an indian speaker supposedly working for the NZ Grants informing her that she was one of the 450 people randomly selected to be refunded tax money owing to her. There was no need for her to pay for anything. It was her money to spend on whatever she wanted. The amount to be refunded was a total of $7300.
They asked for personal details including bank account and passport numbers etc for identification. They were quite thorough with what they wanted. Unfortunately we disclosed account details (luckily they were empty accounts). They specifically asked for a kiwibank account as if it was any other bank like westpac or ASB it'll take 10-15 days to process it, where as it only takes 24-48hrs to process that money to a kiwibank or BNZ bank. When she had informed them she had a joint account they told my mother that after have discussed with their manager my mother was now entitled to $12,000. $6,000 for her and $6,000 for the joint account. This didn't make sense but just played on it. Then they told her that she would recieve that 12k in her joint account by Midnight, however, in order to get that 12k she had to go to the postshop and fill in western union forms and pay an application fee of 5k that will be paid by them and not out of her own pockets. So they told my mother she needed to go to the bank to withdraw that 5k out of her joint account but if the teller was to ever ask who that money came from just to say it was from a "friend of his" and to ring him as soon as the money is withdrawn. After then my mother most definitely knew this was not a good deal. However, we proceeded to the bank and rung him to let him know she was there and they told her they'll call back to let her know they've deposited the money and it'll only take two minutes. Well two minutes turned out to 5 and i had to get to work so my mum said we should go home. She didn't want me to be late. So went home and they decided to ring her to let her know they transferred the money but my mother told them we had already left the bank. The guy (his name was peter) begged and pleaded my mother to go to the bank and withdraw the money but she refused and he asked her what about the money (the 5k)?
She told him she doesn't care just take it out. However peter admittedly asked my mother "how?" Automatically he knew he was screwed. So i had my mother get in contact with kiwibank to have the money reversed. It was ever so lucky my mum did this as she came to find out it was STOLEN money from a family trust. So my mother is in the process of shutting all her accounts and shifting banks as she was advised to do so."
"Just received a phone call from 048893878 ext: 619 saying that the nz govt grant department is reimbursing tax of nz $10800.74. They did not ask for account number but did ask for other information like date of birth etc."
"Hi,I just received a landline call from someone calling himself New Zealand Government’s grants department officer and was asking about my wife (using her surname). He sounded Indian or Sri Lankan and was telling me that my wife won $6000 asking how would she want to collect the money. I told him I have never heard of such a department and I am not going to be plotted in this scam. I told him ‘Don't you feel shy making such fraudulent calls?’, but he just hung up and disconnected the conversation."
"Hi, I received a call from 'Sam' from the phone number (04)8893193. He said he was calling from a government department to advise me I had received a grant for around $7000. 'Sam’s' employee ID number EZ254, was going to transfer me to a Jason Morgan in the Grants Department."
"Hi, Today (14 Oct 2014) around 1PM, my wife received a call from a placed called NZ grants Department (04 8893193) saying that I have been spot selected by the NZ government among the 450 people to distribute some cash prizes. The amount to be claimed within 48 hours is $7003.00. When I inquired around 1.40PM on the same telephone number (04 8893193), a person Called Sam transferred the call to Jason Morgan (both of them had the Indian accent). He gave me his address as 5, Johnsonvile Road, 116 Lower Hutt, Wellington.
He wanted to know my bank account number to transfer money to NAZ or BNZ. When I said that I didn’t have any account with them, he wanted me to open an account and cut-off the line."
"Hi there, I received the phone call today telling me that I won 9300 $ and asking me for my detail. He told me following information
Michael Clark
04)8893878. Extn. 619
Nz govt grant department internal affairs"
"Hi there, My girlfriend was awoken by a call from 027 849 5698 at 1:30am on 2/10/14 by a person claiming to be "Daniel from IRD" seeking to confirm and update her online records.
The caller spoke clearly and sounded thoroughly New Zealander in origin and insisted that 1:30am was a standard time to call. Combined with the cellphone number indicated by caller ID she chose at this point to end the call."
" We were phoned by a woman with Indian accent around 9:30.
The woman said that my wife had been selected to be granted $6,300 by the NZ Government Grants Department, because she always pays bills on time.
The woman gave us a phone number 04 2807225, and a document number SV2701. The woman was very convincing that it was real and that she was not after our bank details. Before my wife could receive the grant, she had to "confirm" some details, such as name and date of birth.
Then the woman wanted to know whether she was living alone or married and if so who the name of the husband was, including his date of birth.
After this the woman wanted to know how long we lived at this address.
Thereafter the woman wanted to know to which bank the grant should be sent to, which gave us the feeling that this was a scam and we hung up."
"I have just received a call from an obvious scam offering me a $6000 government grant and wanting my personal details.
The details of the person who called are:
Bryan O'Connor
Goverment Grants Department
Independence Building
Khandallah Street
Lower Hutt
Ph 04 280 7225.
That is definitely the correct number as I called it. They all sound Asian and he was very rude and did not like me challenging him or calling him back."
"Hi, I received a phone call just now from the 'government grant department' telling me I was one of 752 people random selected by the government to receive a grant due to paying taxes on time - $6300. He gave me an ID# and a call back number - 048893878. When I asked to speak to his supervisor someone else came onto the phone. Both had thick accents."
"My wife received a call today referring to her “full name” and our full home address stating we have been chosen as one of 400 special families who are entitled to receive $7300, he went on to say as John Key decided post winning election, he wanted to help deserving families!!! My wife encountered the caller (an Indian accent speaking male) with lots of details to which the caller said he was from the Ministry and that our hard paid taxes are used to give this special offer. My wife knew this was a scam and asked them to talk to me and they called my office landline to discuss further. I told the caller who identified himself as JASON Morgan (Chinese accent) that it cannot be true as Government has schemes to help poor people and not call people directly and give away lotteries!! He was persistent and was asking if I have ANZ or BNZ accounts; as I was in office, I could not talk much and call his bluff, so asked for his contact details, to which, he has given audaciously his Wellington number 04-8890506 !!"
"I had an Indian lady ring me on my home number and ask for me by my last name and said she was from the government of finance and said I have been randomly selected for a grant (forgot what she called the grant) she said I had been selected to receive 6.500 dollars and ask me to verify my id. So I played along and gave her my name and home number which they already had I was assuming then she put me thru to her manager and it went into more details saying I need to verify my identification so he asked for my driver license number and expiration date and issue date so I played along and gave him false details and he said they were all correct and said he'll ring me back in half in hour which he didnt... (this all happened a few weeks ago) today an Iindian guy rung my cell saying I am ringing to congratulate you on being selected on a government grant and you will receive 10.000 dollars from the government which you can spend on whatever you like to help you like pay bills etc. And said I would receive it in 24 - 48 if I pay a application fee of 255 but I will be refunded that money when i receive my grant and asked me for my account detail which I said im not comfortable giving my account detail over the phone can he said me an official letter from the department of fiance asking for my account number he said he cant do that so gave me another option of receiving the funds by cheque so I agreed by check so he asked me to go to anz to deposit the money into an account he will give me I told him I dont have the money at the moment and said to give him a date I will put money in and he will put my application on hold so apparently its on hold at the moment. I asked where he was ringing from he said perth and I asked why he was ringing from perth he said that hes based there and is working together with nz government. The number he rung off is+61894674235"
"Hi, I received a phone call this morning from someone claiming to be from the New Zealand department of Government Grants and that I had been selected to received $6,500 in grants against my paid taxes. I told him I understood government funding having worked in the sector and had never heard of that department , he said they were up in wellington then mumbled they are part of the Inland Revenue. I said he should post me the details and he knew my address."
"Hi, I received the call at 9:10 from a female with an Indian accent, who called to advise they were from the Government Grants Dept Lower Hutt then the call was transferred to a male: Peter Smith (Indian accent). I was asked questions such as what was the last 3 bills I paid and the bank I banked with, the caller said they were offering $6,000 free and can this can go up to $10,000."
"Hi there, I received a call from someone claiming to be an IRD official called John Lee. He said he was calling from 04 889 0047 and claimed that we have an arrest warrant issued against us and our physical address was under federal investigation. He asked us to call him urgently and he will explain us our case."
"My wife had a call at home from a person who identified himself as a government employee. He tried to obtain her bank account details so she would be able to claim $7,300 which he said she was entitled to from the government. She had a lengthy argument disassociating herself from any such claims or money expected from any government agency. She did figure out that it was a scam but she insisted more information from the caller and then she was transferred to the caller’s senior to discuss further. During her conversation with the second person, I came home during my lunch break. She saw me and continued talking when she was told that her husband would be able to claim the money if he had a joint account or even otherwise. By this time the second caller had identified us by names and home address. He said BNZ and ANZ were only two banks very easy to deal with and insisted that there should be at least one account somewhere that she knows of. At this point in time I took the phone and asked the caller to identify himself but he did not want to talk further. My wife managed to obtain the second person’s ddi: 04-8890506 during her conversation. So when he cut me off, I then called him asking why did he cut me off. Firstly, when he picked up the phone he said it was some government agency (was not clear) the other end but I recognised him as the same person I had spoken to who sounded to have Chinese accent who would not want to talk any further."
"I received a phone scam today from a foreign guy telling me I had been chosen to receive a $6000 grant from the NZ Government Grants Department - I told him to get lost as he was a scammer. the number was 006442807225"
"The person claimed his name was Johnny Walker and an employee of NZ Govt grants Dept. He phoned 3 times and told us we received a grant of $6000.00. He asked some personal information but we declined to give any information."

Microsoft / PC scammer / Compromised internet reports

Just had the second call this week after 9pm from a very loud call centre. The lady on the other end said there was something wrong with my Windows computer. I knew it was a scam so didn't provide any details but they already knew the last name of someone in the house (just not mine). After a few minutes of me giving her a hard time and laughing she called me a 'silly old man' (I'm in my 20s) and I then hung up on her."
"Hello there, So yes, I had a phone call from what seems to be an Indian scammer wanting control of my PC. I knew this from the start and recorded his instructions as follows:
Scammer: Press windows key and R, what can you see sir?
Me: it says RUN
Scammer: is anything written inside that box?
Scammer: do you see the long white box where you can type something?
Scammer: Now type in mscomfig, click ok, then what can you see? Click on services, click on it and see 'status' and give me a count of how many services have been stopped, is it between 10 or 20?
ME: more than 20
Scammer: thats the reason why you computer is slow, so many viruses etc. Now close that window.
Now once again, hold the windows button and R, now type in EVENTVWR. now do you see custom views? double click on administrator events, can you see warnings? How many events can you see? it should be at the top of the screen? These a viruses! This is the reason your computer is running slow. Now close the window.
Now once again hold windows and R, type in " www support99 .webs .com " and press enter.
This is where I told him where to GO!"
"I had a caller claiming to be calling from TelstraClear (Vodafone's old name) wanting me to go on to my computer to fix some problem. This was obviously a scam, and he wouldn't give me a valid number to call back on. By his accent, I believe he was probably calling from India. I have asked Vodafone to trace his number and pass it on to the police, but Vodafone were of no help - although I've pointed out that my caller was breaking the law by illegally trying to obtain fraudulent access to my computer, Vodafone say they're not allowed to trace calls unless I've received 4 calls from the same caller (they claim that the privacy act prevents them from doing this)."
"Hi I just had an Asian guy called Sam phone me trying to get to my computer.... 000013154587682 I missed a call about half hour ago suspect same guy 000016075278800. He told me he was from Spark and that he needed to fix my internet and turn my computer on... I told him I am not a spark customer so therefore he is full of it and I am going to ring the police. We get these calls quite frequently!"
"I've been contacted 6 times in the last 24 hours, claiming my computer has been sending signals to an international server and my internet is going to be terminated. The scammer claims to be from Telecom (caller ID from overseas). My internet isn't with Telecom for one, so don't be fooled they're extremely persistent and just want your money. Hang up"

A message from Spark

"Spark have been receiving calls from people (both customers of Spark and those who aren't) advising they have received a called from 'Spark Telecom' and that they are calling regarding the recent internet issues Spark has experienced and they have been impacted and 'Spark' need to gain access to their computer and internet or 'Spark' will cut off their connection.

The scammers are inviting people to phone 098892060 to verify the legitimacy of the call and when customers call the number it is being answered as 'Spark Technical Support'.
We have traced these calls and they are definitely coming from an International source. We are attempting to stop these calls at present. 098892060 is not assigned to a Telco that we can see, but we will look into trying to get this stopped.
One example we had: Person identified themselves as Alana Wright and provided verification number PEL4012 to our customer and to call 098892060."
"I am 71 years old and today 18/02/2015 at 8.23am we received a phone call that my husband answered and a man said he wanted to talk with me about my Broadband connection. I took over the call a foreign speaking male said he was from Spark and he was informing me that he had disconnected me from broadband for life, because of what I had been looking up on Google, and went on and on about being disconnected from Broadband for life so I told him that he was talking a lot of nonsense, said goodbye and hung up.
There was a lot of noise in the background of other people talking.

2nd call 2 minutes later at 8.25 am
My husband answered again the man wanted to know why we hung up, my husband asked where was he phoning from, no answer, just went into insisting that I had been disconnected from Broadband for life, My husband told the man to go away and hung up

Lucky I am very alert about phone calls that the person is foreign and keep referring to me as Mam plus the noise in the background but others may not. Needless to say my Broadband has not been disconnected."
"I have just been phoned by a foreign man claiming to be from Telecom telling me Telecom was about to turn off my internet connection due to
the number of scam emails addressed to me. I didn’t allow him to get to the next step which would no doubt have been to solicit further info from me."
"This morning I received a phone call from a very angry sounding poor English speaking Asian man telling me that he represented Spark which is New Zealand's largest phone and internet provider. According to him he had the power to disconnect my internet.....I twigged it was a scam and let him talk a bit longer. His English was so poor it was very hard to understand him properly. I got angry with him and cut him off."
"I have recently transferred all my phone/internet to Trustpower from Spark so was pretty certain he had no power at all to do what he said. I rang Trustpower who were very interested in my story and assured me that no one has the power to disconnect any phone or internet apart from the genuine provider but they took my information and have tracked down the call. Unfortunately as I thought it had come from an international source which means Trustpower can not do anything further about it but warn people this is happening."
"Hi, I have just received a phone call from some dodgy network. The guy was using my correct name and also knew my phone number he said your window system is been hacked and will be shut down in an hour he was giving my licence ID also which I didnt note down. He said I have to follow his instruction and do what he is saying regarding system update or something , when I said I know you yourself might be an hacker then he started swearing at me. I asked him how did you get my name and number and from where you are calling he replied he is calling from India.
This is not the first time I have received this kind of call two weeks ago I have received similar call someone saying I have received some refund from New Zealand Grant commission have given me a refund of $6300.00 on my good conduct . The guy sounded Indian he was telling his name Peter. He gave me a phone number : 042807225 and also my file code : PS 9414. He also knew my name and said you have to call at this number and claim your amount, he also asked my bank name. He was very confident and continuously repeating his message."
"I was rung about 9.15 this evening. The caller said my computer had been tracked for the last 97 days and it had been used to access account details passwords and other information on computers. He spoke quite fast and it was difficult to follow. Telstra was mentioned several times. I asked for name of the organisation he represented as I wanted to check with the police if they were a valid enforcement agency. He repeated that I had been tracked for the last 97 days and would soon be contacted by Federal Agency. He then hung up."
"I received a phone call tonight from the number 0019896832639, he stated his name was Jordan and he was from Microsoft and he was phoning about my problem.......I told him yeah right you are just a scammer trying to get money from me, with which he then hung up."
"I had a call from "Jim Sanderson" with strong Indian accent, claiming to be a Windows security officer. He said my computer was being hacked and after telling my computer identification (I haven't checked it), wanted me to go online. When I said this was impossible he became agitated and told me he would have to lock my computer to protect me. He asked me to phone him back on +61290 378 569, or go their website www. win247.web. com. I suspect a large fee would be asked to unlock it!"
"I have received four phone calls in the last few weeks from different people with Indian accents claiming to be called from “the computer department” of Microsoft or from “Microsoft Head Office in London”. The caller tells me that he wants me to open my computer as all my personal information is leaking out onto the internet and he is going to show me how to stop it."
"Tonight they phoned again and I told the guy I was recording the phone call and that the call was also being traced and that I had spoken to authorities and they were helping me. This didn’t put him off at all. He got cut off and even phoned me back!"
"Hi There, I’ve received about 6 calls from various Indian women and men in the last 2 weeks claiming to be from the Windows Corporation, telling me that my computer needed to be protected from viruses and to do the usual thing: I needed to connect to the internet using the offending computer and from there I presume I would be asked to go to a website and give them access to my computer etc. One of the callers is John Martin, he claims to be the Technical Supervisor of Windows Corporation. The number they call from is 0019099240710 and when I see it on caller ID now I just hang up. But they are persistent, probably because I strung 'John Martin' along once I don’t think he picked up on the sarcasm in the questions I was asking. Even if you tell them you operate an apple mac (as I do) and do not run windows, they still insist on a ‘check’ and to go to the website. We have a number of computers in our house too, and they can’t tell you which one has the problem. I asked Mr Martin for the registration ID of the computer in question and he prattled off a number which I found very hard to comprehend, I believe deliberately so, I am yet to check if it bears any resemblance to any of the registration numbers we have for our computers running windows but doubt it does. I did ask John Martin for a number and a name for a person I could call at windows corporation to verify that indeed he was a real person and the technical supervisor at Windows Corporation, but all I could get was a number to call him back on - 290 378 569. I thought they’d have that covered and was curious to see where it went but I don’t think he understood (or wanted to understand) what I was after."
"I was caught out on this scam where they claim to be computer technicians with a Indian accent they will claim to be associated with Microsoft and they will tell you that there is something wrong with your computer and will lure you to download a software if agreed upon they will ask for your credit card details and then they will ask you if they can have access to your computer for them to download the software which of course is a Trojan horse software that will steal all your information form your hard drive. Be aware of these Overseas Numbers if you have a Caller ID. 0019516153313, 0085215890000, 0017148680120. The refund scam works like this: Several months after the purchase, someone might call to ask if you were happy with the service. When you say you weren’t, the Scammer offers a refund. Or the caller may say that the company is going out of business and providing refunds for “warranties” and other services. In either case, the scammers eventually ask for a bank or credit card account number. Or they ask you to create a Western Union account. They might even ask for remote access to your computer to help you fill out the necessary forms. But instead of putting money in your account, the scammers withdraw money from your account."
"I received a phone call at about 5.30pm last night from an Asian voiced man who told me he was from Microsoft and phoning from Auckland. In fact the caller ID was 00441614081867 – a UK number. He said that my home computer was being hacked and that he needed to assist me. He asked me to open up my computer and at this stage said he needed to put me on to his supervisor. The supervisor was also an Asian – I suspect Indian – but was clearer in speech. He wanted me to go onto the internet but my internet connection was not working. I told him I was just home from work and he said he would phone me back at 8.00pm. I subsequently phoned a friend who told me it was a scam and that Microsoft do not phone people. She also said he would have been after my credit card number. When he phoned back (on a private listing) I challenged him and he hung up on me."
"I received a call from an Indian sounding man claiming to be calling from Telecom and reporting that she had a fault with her computer. The man gave his name as John Morris and provided an ID number of 1097652071. The caller ID showed that the call came from the phone number +61390055805."
"Hi, I received two calls tonight the last at 10.43pm, one from a man then a lady claiming to be from Microsoft, both people insisted that they had detected my computer had a virus.
I'm aware of this scam and this is not the first time they have attempted to call us. I told them I did not have a computer, after the second call I informed them that I would contact the police, the scammer hung up immediately.
Since we have caller i.d. the number they called from showed up. The number is as follows: 0019896552274"
"My 86 year old mother recently purchased a new lap top about a week after having it home she had a call in the evening saying her lap was in danger and needed to be protected unfortunately she panicked and gave the caller her visa card details.
We cancelled the card and had the laptop checked they had loaded key tracker along with other unnecessary programmes, this took a couple of hours to clean out and reset all her passwords
These are the contact details given to her
Southend Enterprises: phone 2135997489
Alex Brown ph 64 09 8891995
Ryan Williams ph 64 09 8891995
I called this number on a number of occasions and a women with Indian accent said neither of these 2 were available Surprise surprise. The last time I called they hung immediately when I identified myself"
"Hi, I have just been called by the "computer technical support". I am a qualified Microsoft engineer, so I know they are telling lies to what the problem is. I strung them along, just to waste their time, so they are not scamming someone else. Finally they asked for payment, which I said was too expensive and they said if I paid I could call their technical team anytime, and my computer would be good to use for another 10-12 years. I asked them for a number and they provided +64 98891995. This does actually get answered by 'technical support'. So I thought I would report that this number is being used by them, it seems.
Of course I did not pay and declined their support."
"Hi there! I just had an unsolicited call from a gentleman claiming to be from "Windows Operating System Technical Support Service" asking for details of my computer's IP and some other technical specs. As this call was on a phone which has no online presence and he asked for personal details. The number in question is (04)3853020."
"I have had three calls this week claiming to be Microsoft about our computer (all from Indian/ Asian accented people). The first time we told them ( him ) they had rung a Police station and the man hung up.
The second time, the same night, strung them (him) a long a bit then told them we had no computer (they usually don’t seem to hear that statement) and finally told them where to go, not to ring again and hung up.
Tonight told them (her) we had no computer, repeated that and hung up
If there’s a next time, it’s the whistle down the phone"
"An Asian man advised that he was ringing from Microsoft Technical Dept and that had been made aware that my computer had been hacked and thousands of files had been downloaded and malicious software was secretly uploaded to my computer and they wanted me to log onto a web site so that they could "assist me get rid of the problem!"
I was immediately aware that it was a phone scam so I engaged them and let them burble away for about 5 minutes. I then told them that I was on dial-up modem so if I went on line, they couldn't talk to me at the same time. Further I was an old duffer (bet that confused him) and I didn't have a mobile phone either. I said that I would terminate the call - this was 15 minutes after it started - and dial www. 1010 .com.
The purpose of dragging the call out was to stop them annoying at least another 2-3 people being interrupted. A few minutes later they rang back and I advised that I hadn't turned my computer on as I was having a meal. They offered to ring back at 8pm. I asked for his name and number at Microsoft so I could ring him if I went on earlier. He said he couldn't do this as "Microsoft doesn't call consumers!" I then said that it was a scam as his phone details were hidden and I didn't trust him. He strongly remonstrated that he was legit. I said that I was referring this call to the POLICE - he hung up."
"Hi I have just received a phone call from a Apparent Microsoft department employee saying that they have received signals from my pc saying there is errors/viruses. She sounded Indian. I asked to speak to a manager but was told that he was busy. I then challenged her saying that i believed she was lying and that this phone call was a scam, she then gave me a code to verify that she was from Microsoft, (00c04fd062 was the code), I then hung up. This is 6th call in 6 months. I normally get them in the middle of the night and they normally get very irritated and aggressive when i challenge them."
"Hi, Last night I received a call on my mobile from an Asian (Indian) lady alleging that she was from Microsoft Support and claiming that my Windows 7 computer had been continually sending an error code of ‘00C04FD7D062’ to the Microsoft Genuine Advantage Servers (her caller ID started with a 018). She claimed that there was most likely a Virus or Malware on the system and that if I switched on my computer, she would guide me through in getting this obnoxious piece of software off my computer.
Further discussion elicited her name as ‘Seera’ and that she was calling from London UK. I asked if I could call her back as my computer was downstairs away from the phone. She said that she would call me back once I had my computer on (she didn’t get the fact that my phone was away from the computer). I also asked her what the Registered Key for the operating system was as we have several computers in the house. I am aware that any error report that goes to Microsoft does include the Version, Build & Key.
Two things that aroused my suspicion:
1. Microsoft does not call customers out of the blue!
2. She was unable to provide the Product Key and the location of the relevant Microsoft GA Server.
Needless to say, she got the short shift and a parting shot that her spiritual & physical well being was at risk of being inundated with malicious & horrible things (just like the software nasties!).
To further validate the bogus call, in the morning I rang Microsoft Support here in NZ on the 0800 # (well, the guy was in the Philippines), only to have him confirm that it was a bogus call (including the error code) and that Microsoft would never call a client unless they had an incident number to a problem. However he was very happy for me to pay $169 for Microsoft to do a remote check to check my computer!
I declined and hung up."

A message from IRD

Inland Revenue is warning its customers to beware of aggressive telephone scammers who are targeting people for money and threatening actions such as deportation and prison if not paid.

"We have received numerous reports of scammers telephoning our customers claiming they owe money. The caller is threatened that if they don't go to NZ Post within 30 minutes and pay, they will be deported, face court action or jail time," said Pat Crawford, Acting Group Manager Customer Services at Inland Revenue.

The caller ID that appears when the scammer calls is identical to Inland Revenue's Customer Services number, 0800 227 774. The scammer then aggressively demands money and directs the person to go to a New Zealand Post shop counter where they can deposit the money into a fake bank account. In some cases, people have been directed to purchase a Prezzie card and load it with the amount owed.

"Just to be clear, Inland Revenue will never call customers from our 0800 number or demand payments to be made through NZ Post, a Prezzie card or within 30 minutes," said Mr Crawford.

"Recently, a customer contacted Inland Revenue who had been instructed to make a payment. Out of fear they went to a NZ Post shop to pay the money demanded. They only realised they were being scammed when asked to load their money onto a Prezzie card. Since this time, the victim has continued to be called by the scammer and abused in a foreign language.

"This is an example of how aggressive and threating these scammers are. They are deliberately using Inland Revenue's brand to trick customers into paying money they do not owe.

"If you are suspicious, hang up. If you have replied to and given money or provided personal details please contact your bank or credit card provider immediately. To help protect your identity it is a good idea to enrol in Inland Revenue's Voice ID service and register for an online myIR account," said Mr Crawford.

Inland Revenue continues to work with phone companies and the New Zealand Police's National Cyber Security Centre to track this hoax number and shut it down as soon as possible.

To report suspicious phone calls that target Inland Revenue customers, please send an email to

French Lottery phone scam

"I received a call on my cellphone today at 9:45am wanting me to pay $30.00 per month for entries into a $48 million dollar lottery in France with a 1 in 12 chance of winning a prize.

He said he would be my account manager for 4 weeks and would report to me on the success my lottery entries either in the main pool or in smaller prize pools.
The accent could have been trained American or Australian, but it wasnt convincing and he had a polished scripted sales track.
He wanted me to agree on the phone. There were only 15 entries left today. When I asked for information to be sent he hung up.
0016048712799 was the number that came up on my cellphone screen."

"Telecom" phone scam

Telecom has become aware that some of its customers have been contacted by fraudsters claiming to be from Telecom.

The fraudsters, are reportedly telling customers that their Telecom services are about to be cut off because of security issues and then asking the customers to go online to a fake Telecom webpage. Customers are also being asked to give remote access to their computer and provide personal banking information as part of this scam.

These calls are not from Telecom and Telecom strongly advise anyone who receives one of these calls to hang up immediately, do not to hand over any personal banking information and do not proceed to the fraudulent webpage. If anyone has passed on information, Telecom advise you to contact your bank immediately.

Telecom also emphasise that these fraudsters do not have access to Telecom systems.

Automated phone call purporting to be from ASB

People are receiving multiple automated phone calls claiming to be from the ASB and that there is a great offer available to you and to hear more push any key.

Phone scam claiming to be fundraising for The New Zealand Child Abuse helpline

A number of reputable child/family health organisations have advised that they have no knowledge of any helpline operating by this name.

Caller purporting to be from Air New Zealand

I received a pre-recorded voice call claiming to be from Air New Zealand, advising me that I have been selected to receive a $995 credit off my next flight. Claiming that I was entered in the draw as a result of my last flight requesting that I press #1 to continue, out of interest, I did and the person who picked up my call immediately asked for my credit card number. I asked who I was speaking with and the person hung up.

Refund from the "Ombudsman"

Reports received regarding suspicious calls claiming to be from the office of the Ombudsman, stating a refund of around $700 was available to the recipient of the call, however the claimant was required to pay $300 to an Indian address via Western Union to a person by the name of Robin Siner.

"Yellow® NZ" phone scam

Yellow® NZ have contacted the Department to warn us of the following: "Our customers have contacted us to advise that they are being phoned by people purporting to represent Yellow® NZ. Characteristics include pushy selling behaviour, trying to obtain immediate payment (via PayPal), claiming to be calling in response to “poor service” from Yellow®, and hanging up when pressed.

Google Ad Words phone scam

Hi there, I just received a call on my cellphone from the following phone number: 001 727 330 2062. An Indian sounding man asked if I was (name removed), and when I confirmed he said '(name removed) I am calling from Google Ad Words. You have a balance on your Google Ad Words account of $62, for March, which needs to be paid. You need to log into your Google account and provide credit card details - ' at which point I said "that's not going to happen" and hung up.

He was very urgent / aggressive sounding and was 110% likely to be a scammer trying to get access to my account / credit card details - seeing as I do not use Google Ad Words, nor do I think they would be making international phone calls to collect payments details by phone for an account due the same month!!!

Libai phone scam

A number of people have received a phone call from a representative of “Libai”, a company purportedly from Hong Kong. The caller asks the recipient about three shopping habits. The caller then explains that the recipient has been awarded an MP3 player for their time. The next evening, a further call is received and the caller asks what colour MP3 player the recipient would like, and that there will be a conference in Auckland the recipient is invited to attend (the conference is supposedly about “Libai”). When the recipient says that they are unable to attend, the caller gives a raffle number with the chance to win some money, which will be drawn at the conference. A day or so after the conference the recipient receives a call to say that they have won HK$600,000. The callers explain that they will email a claimants form and require the recipient to fill this out and scan it back to them. Once the form is filled and sent back, the recipient is asked to pay NZ$3,300 to cover an international accountants time and preparation for the winnings.

The caller is often a lady with an Asian accent. She goes by the name of “Alice”, “Margaret” and “Elizabeth”. The details they provide are (09)889-5918, fax number +85230078949, email addresses enquiry @ and libaigroup @

"Silver Lake Resort" scam

"I received a call from phone number 003212893157 saying I had been selected to answer questions about Silver Lake Resort the later said this wasn't a prize but discount travel and accommodation. They wanted my credit card details and wanted me to pay $US 698 up front, with much of the rest paid on arrival and it didn't cover flight or transfer costs. The prize was for 4 people and they kept adding more and more stopovers and hassling me for credit card numbers or they wouldn't be able to give reduced flight prices."

Sunshine Travel phone scam

This afternoon my 56 year old mother received a phone call from a female by the name of Ariel claiming to be a representative for Omni Florida Travel, agent number: 2379. Ariel informed my mother that she had won a 2 week holiday package for 4 people to Florida and The Bahamas. She will stay in Radison Hotels and travel on an 8 deck boat to The Bahamas.

Apparently, my mother had been randomly selected from a random non-specific survey she had apparently filled in, the origin of which can not be specified.

After a 30 minute spiel about how wonderful her holiday will be and all the extras included, Ariel kindly transferred mum to the travel agent who then tried his very best to get a credit card number. Upon my mother’s refusal to supply him with her credit card details, he continued to berate her for the credit card so she could “hold her place” in the competition whilst she thought about it. And if she did not supply it, she would simply miss out on this wonderfully-too-good-to-be-true holiday. My mother refused him four times. Eventually the dear scammer gave up and hung up the phone.

These scammers are very organized. They knew my mother’s full name, her address and her email address. They are claiming to be from America.

Here are the details supplied by Ariel:
Website: www .omnifloridatravel .com
Phone: 0011 727 940 94521

I have rung ASB cancelled my current Visa card. The bank tell me that there are two transactions for this outfit, one for $1300 odd and another for $1400 odd that was declined. There was absolutely no authorization for the second attempted withdrawal which proves the whole process was not cosher.
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