The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation


Services › Anti-Spam › Phone scams

The following phone scams were reported to us and are listed below to help you avoid them.

Links to scam web pages have been removed and spaces have been added to email addresses to ensure they do not become hyperlinks.

Send your phone scam reports to us at

Microsoft / PC scammer / Compromised internet reports

IRD / Government refund reports

One off reports

"Around 8.05pm I received a phone call claiming $700 had been paid from my BNZ account into an overseas account. Could I verify the transaction. When I said No the male Indian sounding voice said they would reverse the transaction if I could provide them with some details. They then asked for my account verification number. I said no and they asked why. I said I did not believe him and he hung up!"

"I just got a call on my home phone from a very foreign sounding woman saying she represented www. mycharitysurvey .com. I Googled her while she spoke to me and saw that this has been reported as scam elsewhere."

"I received a recorded message that said the IRS was filing a lawsuit against me and I was to call the Cell Phone number # 1-713-320-0206, which I did not . "

"Hi, I have been contacted 4 or 5 times on my home phone by a Mr. Smith - supposed officer of Taxes and Us treasury - who pretends he has some questions. for my husband. My husband is travelling so I gave the guy the cell phone number of my husband but then he called back two hours later saying that we were going to be reported for illegal transfers of money, He was highly suspicious and very aggressive, worse at each phone call, finally telling me telling me that if I did not transfer 3000 dollars in back taxes right away my number would be reported to the police in half an hour!!!! The number of the guy is 202 241 78 11."

Silver Lake Resort

"I have just received a phone call to my mobile phone from a person calling himself Darrell Roberts who not only had my cell phone number but also my email address and my residential address in Auckland. He stated that I had won a special promotion which will provide me with 16 days accommodation on trips in Florida and Las Vegas and by cruise boat to the Bahamas on a package for 4 people from and to Florida for a total cost of only US$698.00 which I could confirm by visiting the site <silverlakesresort . com>. A visit to that site, selecting "Promotions" International did indeed record all the details he gave me on the phone including the phone number from which he had called me. I did not give him details of my credit card because he asked for those details which alerted me to the call probably being a scam.

Scammers target Spark customers

View the article on Stuff
Spark has set up a scam hotline after receiving reports of fraudsters calling people and claiming to be from the company.
Spokesman Richard Llewellyn said Spark was aware of fewer than 100 such calls but the company feared that might be the tip of the iceberg.

The fraudsters appeared to have become more aggressive in recent days, the company said, telling customers that their Spark services would be cut off due to security issues unless they changed their settings or cleaned up their computers.

The intended victims were directed to a website, which the fraudsters had branded to look like a Spark site, where they were asked to download some software.

Customers were also being asked by the impostors to give remote access to their computers, to provide personal banking information, and to leave their phone off the hook for three days following the "setting change".

Spark understood that in some instances the fraudsters were giving customers a made-up "employee number" to verify their identity.
Spark channel operations manager Richard Harrison said the fraudsters did not have access to any of Spark's systems. However, they appeared to be copying Spark's methods of communication, so it could be difficult for customers to tell the difference between genuine calls and fake ones.

It was important customers did not visit the fraudulent webpage or provide any personal banking information, he said. If they had any doubts about a phone call's legitimacy, they should end the call, and ring Spark's new Scam Helpline, on 123 option 9, to check, he said.

"The most important thing to remember is that we will never ring customers out of the blue and ask them for any form of personal information, particularly bank details," Harrison said.

"We will only ask for personal information if customers call us.

"Anyone who suspects they have been the victim of this scam and who has passed on bank account details or logged into online banking while on one of these calls, should contact their bank immediately."

"Spark" calls

"Hi, I have received 3 phone calls where the caller claims to be from Spark & tells me my internet connection will be disconnected. I don't have an internet connection."

"Hey there, I am reporting a phone scam that occurred today. Called three times in a row! There was a man that sounded Indian on the phone, with some delay, telling me I had trouble with my Telecom Spark internet connection, and that it had been downloading things without my knowledge. He was here to help with my security... Anyway, after I hung up, he rang less than 10 seconds later, AND left a message on my answer machine. Then he rang another 10 seconds after that, sounding very sad that I hung up on him while he was trying to help."

"Hi, I received a call this morning from Justin Parker claiming to be a IT Technician from Spark. After being told to check the settings under my computer to see some errors that were affecting my PC’s internet performance, I was then asked to type :www. teamviewer .com under Run on my computer. I became suspicious so I did not do this and took his details and said I would call him back. He gave his contact number as 09 8894086."

"Internal Affairs" scam call report

"Received a couple of voice mail messages stating I had a fraud against my name. Said he was calling from Internal Affairs. Caller sounded like he was from India. I called back and told him to quit calling. Did not let him go into his whole 'scam.' Phone number was 202-241-7398."

"Hi I got a call today 2.30 pm that ministry of internal affairs offering me some funds. Their phone no 04-8893878 and the name was Mark Taylor, the accent sounds like African English. They knew my full name and address and requested some bank number info which I have refused."

European Lottery Guild report

" The call was from a kiwi-sounding man called ‘Wesley’ from the ‘European Lottery Guild’ who was ringing in response to an online survey I had recently completed. (I do participate in several online surveys (e.g. OpinionWorld), although I could not ever filling out one re a lotto or whether I had inadvertently clicked on a lottery advertisement etc.) Wesley congratulated me for qualifying for the ‘Paris lotto’ (in which I thought he stated I had won a prize). He stated that the European lotto pool was some NZ$84m. He then went on to talk about a twice weekly draw of the European lotto in which, at around $1.5 a pot I could enter. Wesley kept asking intermittently throughout the call how good it would be to win a prize of even several thousand. He then asked for a $30 joining fee. I replied that I’d have to ask my partner about it as we shared joint financial decisions. Wesley tried the hard sell saying why not take the opportunity while he was on the phone, but I wasn’t relenting, and so he gave me his ‘agent number’ AG20086 and the following toll-free number 0800 443 697."

IRD / Government Refund scam reports

Just received a phone call from 048893878 ext: 619 saying that the nz govt grant department is reimbursing tax of nz $10800.74. They did not ask for account number but did ask for other information like date of birth etc."

"Hi,I just received a landline call from someone calling himself New Zealand Government’s grants department officer and was asking about my wife (using her surname). He sounded Indian or Sri Lankan and was telling me that my wife won $6000 asking how would she want to collect the money. I told him I have never heard of such a department and I am not going to be plotted in this scam. I told him ‘Don't you feel shy making such fraudulent calls?’, but he just hung up and disconnected the conversation."

"Hi, I received a call from 'Sam' from the phone number (04)8893193. He said he was calling from a government department to advise me I had received a grant for around $7000. 'Sam’s' employee ID number EZ254, was going to transfer me to a Jason Morgan in the Grants Department."

"Hi, Today (14 Oct 2014) around 1PM, my wife received a call from a placed called NZ grants Department (04 8893193) saying that I have been spot selected by the NZ government among the 450 people to distribute some cash prizes. The amount to be claimed within 48 hours is $7003.00. When I inquired around 1.40PM on the same telephone number (04 8893193), a person Called Sam transferred the call to Jason Morgan (both of them had the Indian accent). He gave me his address as 5, Johnsonvile Road, 116 Lower Hutt, Wellington.
He wanted to know my bank account number to transfer money to NAZ or BNZ. When I said that I didn’t have any account with them, he wanted me to open an account and cut-off the line."

"Hi there, I received the phone call today telling me that I won 9300 $ and asking me for my detail. He told me following information
Michael Clark
04)8893878. Extn. 619
Nz govt grant department internal affairs"

"Hi there, My girlfriend was awoken by a call from 027 849 5698 at 1:30am on 2/10/14 by a person claiming to be "Daniel from IRD" seeking to confirm and update her online records.
The caller spoke clearly and sounded thoroughly New Zealander in origin and insisted that 1:30am was a standard time to call. Combined with the cellphone number indicated by caller ID she chose at this point to end the call."

" We were phoned by a woman with Indian accent around 9:30.
The woman said that my wife had been selected to be granted $6,300 by the NZ Government Grants Department, because she always pays bills on time.
The woman gave us a phone number 04 2807225, and a document number SV2701. The woman was very convincing that it was real and that she was not after our bank details. Before my wife could receive the grant, she had to "confirm" some details, such as name and date of birth.
Then the woman wanted to know whether she was living alone or married and if so who the name of the husband was, including his date of birth.
After this the woman wanted to know how long we lived at this address.
Thereafter the woman wanted to know to which bank the grant should be sent to, which gave us the feeling that this was a scam and we hung up."

"I have just received a call from an obvious scam offering me a $6000 government grant and wanting my personal details.
The details of the person who called are:
Bryan O'Connor
Goverment Grants Department
Independence Building
Khandallah Street
Lower Hutt
Ph 04 280 7225.
That is definitely the correct number as I called it. They all sound Asian and he was very rude and did not like me challenging him or calling him back."

"Hi, I received a phone call just now from the 'government grant department' telling me I was one of 752 people random selected by the government to receive a grant due to paying taxes on time - $6300. He gave me an ID# and a call back number - 048893878. When I asked to speak to his supervisor someone else came onto the phone. Both had thick accents."

"My wife received a call today referring to her “full name” and our full home address stating we have been chosen as one of 400 special families who are entitled to receive $7300, he went on to say as John Key decided post winning election, he wanted to help deserving families!!! My wife encountered the caller (an Indian accent speaking male) with lots of details to which the caller said he was from the Ministry and that our hard paid taxes are used to give this special offer. My wife knew this was a scam and asked them to talk to me and they called my office landline to discuss further. I told the caller who identified himself as JASON Morgan (Chinese accent) that it cannot be true as Government has schemes to help poor people and not call people directly and give away lotteries!! He was persistent and was asking if I have ANZ or BNZ accounts; as I was in office, I could not talk much and call his bluff, so asked for his contact details, to which, he has given audaciously his Wellington number 04-8890506 !!"

"I had an Indian lady ring me on my home number and ask for me by my last name and said she was from the government of finance and said I have been randomly selected for a grant (forgot what she called the grant) she said I had been selected to receive 6.500 dollars and ask me to verify my id. So I played along and gave her my name and home number which they already had I was assuming then she put me thru to her manager and it went into more details saying I need to verify my identification so he asked for my driver license number and expiration date and issue date so I played along and gave him false details and he said they were all correct and said he'll ring me back in half in hour which he didnt... (this all happened a few weeks ago) today an Iindian guy rung my cell saying I am ringing to congratulate you on being selected on a government grant and you will receive 10.000 dollars from the government which you can spend on whatever you like to help you like pay bills etc. And said I would receive it in 24 - 48 if I pay a application fee of 255 but I will be refunded that money when i receive my grant and asked me for my account detail which I said im not comfortable giving my account detail over the phone can he said me an official letter from the department of fiance asking for my account number he said he cant do that so gave me another option of receiving the funds by cheque so I agreed by check so he asked me to go to anz to deposit the money into an account he will give me I told him I dont have the money at the moment and said to give him a date I will put money in and he will put my application on hold so apparently its on hold at the moment. I asked where he was ringing from he said perth and I asked why he was ringing from perth he said that hes based there and is working together with nz government. The number he rung off is+61894674235"

"Hi, I received a phone call this morning from someone claiming to be from the New Zealand department of Government Grants and that I had been selected to received $6,500 in grants against my paid taxes. I told him I understood government funding having worked in the sector and had never heard of that department , he said they were up in wellington then mumbled they are part of the Inland Revenue. I said he should post me the details and he knew my address."

"Hi, I received the call at 9:10 from a female with an Indian accent, who called to advise they were from the Government Grants Dept Lower Hutt then the call was transferred to a male: Peter Smith (Indian accent). I was asked questions such as what was the last 3 bills I paid and the bank I banked with, the caller said they were offering $6,000 free and can this can go up to $10,000."

"Hi there, I received a call from someone claiming to be an IRD official called John Lee. He said he was calling from 04 889 0047 and claimed that we have an arrest warrant issued against us and our physical address was under federal investigation. He asked us to call him urgently and he will explain us our case."

"My wife had a call at home from a person who identified himself as a government employee. He tried to obtain her bank account details so she would be able to claim $7,300 which he said she was entitled to from the government. She had a lengthy argument disassociating herself from any such claims or money expected from any government agency. She did figure out that it was a scam but she insisted more information from the caller and then she was transferred to the caller’s senior to discuss further. During her conversation with the second person, I came home during my lunch break. She saw me and continued talking when she was told that her husband would be able to claim the money if he had a joint account or even otherwise. By this time the second caller had identified us by names and home address. He said BNZ and ANZ were only two banks very easy to deal with and insisted that there should be at least one account somewhere that she knows of. At this point in time I took the phone and asked the caller to identify himself but he did not want to talk further. My wife managed to obtain the second person’s ddi: 04-8890506 during her conversation. So when he cut me off, I then called him asking why did he cut me off. Firstly, when he picked up the phone he said it was some government agency (was not clear) the other end but I recognised him as the same person I had spoken to who sounded to have Chinese accent who would not want to talk any further."

"I received a phone scam today from a foreign guy telling me I had been chosen to receive a $6000 grant from the NZ Government Grants Department - I told him to get lost as he was a scammer. the number was 006442807225"

"The person claimed his name was Johnny Walker and an employee of NZ Govt grants Dept. He phoned 3 times and told us we received a grant of $6000.00. He asked some personal information but we declined to give any information."

Microsoft / PC scammer / Compromised internet reports

Hello there, So yes, I had a phone call from what seems to be an Indian scammer wanting control of my PC. I knew this from the start and recorded his instructions as follows:
Scammer: Press windows key and R, what can you see sir?
Me: it says RUN
Scammer: is anything written inside that box?
Scammer: do you see the long white box where you can type something?
Scammer: Now type in mscomfig, click ok, then what can you see? Click on services, click on it and see 'status' and give me a count of how many services have been stopped, is it between 10 or 20?
ME: more than 20
Scammer: thats the reason why you computer is slow, so many viruses etc. Now close that window.
Now once again, hold the windows button and R, now type in EVENTVWR. now do you see custom views? double click on administrator events, can you see warnings? How many events can you see? it should be at the top of the screen? These a viruses! This is the reason your computer is running slow. Now close the window.
Now once again hold windows and R, type in " www support99 .webs .com " and press enter.
This is where I told him where to GO!"

"I had a caller claiming to be calling from TelstraClear (Vodafone's old name) wanting me to go on to my computer to fix some problem. This was obviously a scam, and he wouldn't give me a valid number to call back on. By his accent, I believe he was probably calling from India. I have asked Vodafone to trace his number and pass it on to the police, but Vodafone were of no help - although I've pointed out that my caller was breaking the law by illegally trying to obtain fraudulent access to my computer, Vodafone say they're not allowed to trace calls unless I've received 4 calls from the same caller (they claim that the privacy act prevents them from doing this)."

"Hi I just had an Asian guy called Sam phone me trying to get to my computer.... 000013154587682 I missed a call about half hour ago suspect same guy 000016075278800. He told me he was from Spark and that he needed to fix my internet and turn my computer on... I told him I am not a spark customer so therefore he is full of it and I am going to ring the police. We get these calls quite frequently!"

"I've been contacted 6 times in the last 24 hours, claiming my computer has been sending signals to an international server and my internet is going to be terminated. The scammer claims to be from Telecom (caller ID from overseas). My internet isn't with Telecom for one, so don't be fooled they're extremely persistent and just want your money. Hang up"

A message from Spark

"Spark have been receiving calls from people (both customers of Spark and those who aren't) advising they have received a called from 'Spark Telecom' and that they are calling regarding the recent internet issues Spark has experienced and they have been impacted and 'Spark' need to gain access to their computer and internet or 'Spark' will cut off their connection.

The scammers are inviting people to phone 098892060 to verify the legitimacy of the call and when customers call the number it is being answered as 'Spark Technical Support'.
We have traced these calls and they are definitely coming from an International source. We are attempting to stop these calls at present. 098892060 is not assigned to a Telco that we can see, but we will look into trying to get this stopped.
One example we had: Person identified themselves as Alana Wright and provided verification number PEL4012 to our customer and to call 098892060."

"Hi, I have just received a phone call from some dodgy network. The guy was using my correct name and also knew my phone number he said your window system is been hacked and will be shut down in an hour he was giving my licence ID also which I didnt note down. He said I have to follow his instruction and do what he is saying regarding system update or something , when I said I know you yourself might be an hacker then he started swearing at me. I asked him how did you get my name and number and from where you are calling he replied he is calling from India.
This is not the first time I have received this kind of call two weeks ago I have received similar call someone saying I have received some refund from New Zealand Grant commission have given me a refund of $6300.00 on my good conduct . The guy sounded Indian he was telling his name Peter. He gave me a phone number : 042807225 and also my file code : PS 9414. He also knew my name and said you have to call at this number and claim your amount, he also asked my bank name. He was very confident and continuously repeating his message."

"I was rung about 9.15 this evening. The caller said my computer had been tracked for the last 97 days and it had been used to access account details passwords and other information on computers. He spoke quite fast and it was difficult to follow. Telstra was mentioned several times. I asked for name of the organisation he represented as I wanted to check with the police if they were a valid enforcement agency. He repeated that I had been tracked for the last 97 days and would soon be contacted by Federal Agency. He then hung up."

"I received a phone call tonight from the number 0019896832639, he stated his name was Jordan and he was from Microsoft and he was phoning about my problem.......I told him yeah right you are just a scammer trying to get money from me, with which he then hung up."

"I had a call from "Jim Sanderson" with strong Indian accent, claiming to be a Windows security officer. He said my computer was being hacked and after telling my computer identification (I haven't checked it), wanted me to go online. When I said this was impossible he became agitated and told me he would have to lock my computer to protect me. He asked me to phone him back on +61290 378 569, or go their website www. win247.web. com. I suspect a large fee would be asked to unlock it!"

"I have received four phone calls in the last few weeks from different people with Indian accents claiming to be called from “the computer department” of Microsoft or from “Microsoft Head Office in London”. The caller tells me that he wants me to open my computer as all my personal information is leaking out onto the internet and he is going to show me how to stop it."

"Tonight they phoned again and I told the guy I was recording the phone call and that the call was also being traced and that I had spoken to authorities and they were helping me. This didn’t put him off at all. He got cut off and even phoned me back!"

"Hi There, I’ve received about 6 calls from various Indian women and men in the last 2 weeks claiming to be from the Windows Corporation, telling me that my computer needed to be protected from viruses and to do the usual thing: I needed to connect to the internet using the offending computer and from there I presume I would be asked to go to a website and give them access to my computer etc. One of the callers is John Martin, he claims to be the Technical Supervisor of Windows Corporation. The number they call from is 0019099240710 and when I see it on caller ID now I just hang up. But they are persistent, probably because I strung 'John Martin' along once I don’t think he picked up on the sarcasm in the questions I was asking. Even if you tell them you operate an apple mac (as I do) and do not run windows, they still insist on a ‘check’ and to go to the website. We have a number of computers in our house too, and they can’t tell you which one has the problem. I asked Mr Martin for the registration ID of the computer in question and he prattled off a number which I found very hard to comprehend, I believe deliberately so, I am yet to check if it bears any resemblance to any of the registration numbers we have for our computers running windows but doubt it does. I did ask John Martin for a number and a name for a person I could call at windows corporation to verify that indeed he was a real person and the technical supervisor at Windows Corporation, but all I could get was a number to call him back on - 290 378 569. I thought they’d have that covered and was curious to see where it went but I don’t think he understood (or wanted to understand) what I was after."

"I was caught out on this scam where they claim to be computer technicians with a Indian accent they will claim to be associated with Microsoft and they will tell you that there is something wrong with your computer and will lure you to download a software if agreed upon they will ask for your credit card details and then they will ask you if they can have access to your computer for them to download the software which of course is a Trojan horse software that will steal all your information form your hard drive. Be aware of these Overseas Numbers if you have a Caller ID. 0019516153313, 0085215890000, 0017148680120. The refund scam works like this: Several months after the purchase, someone might call to ask if you were happy with the service. When you say you weren’t, the Scammer offers a refund. Or the caller may say that the company is going out of business and providing refunds for “warranties” and other services. In either case, the scammers eventually ask for a bank or credit card account number. Or they ask you to create a Western Union account. They might even ask for remote access to your computer to help you fill out the necessary forms. But instead of putting money in your account, the scammers withdraw money from your account."

"I received a phone call at about 5.30pm last night from an Asian voiced man who told me he was from Microsoft and phoning from Auckland. In fact the caller ID was 00441614081867 – a UK number. He said that my home computer was being hacked and that he needed to assist me. He asked me to open up my computer and at this stage said he needed to put me on to his supervisor. The supervisor was also an Asian – I suspect Indian – but was clearer in speech. He wanted me to go onto the internet but my internet connection was not working. I told him I was just home from work and he said he would phone me back at 8.00pm. I subsequently phoned a friend who told me it was a scam and that Microsoft do not phone people. She also said he would have been after my credit card number. When he phoned back (on a private listing) I challenged him and he hung up on me."

"I received a call from an Indian sounding man claiming to be calling from Telecom and reporting that she had a fault with her computer. The man gave his name as John Morris and provided an ID number of 1097652071. The caller ID showed that the call came from the phone number +61390055805."

"Hi, I received two calls tonight the last at 10.43pm, one from a man then a lady claiming to be from Microsoft, both people insisted that they had detected my computer had a virus.
I'm aware of this scam and this is not the first time they have attempted to call us. I told them I did not have a computer, after the second call I informed them that I would contact the police, the scammer hung up immediately.
Since we have caller i.d. the number they called from showed up. The number is as follows: 0019896552274"

"My 86 year old mother recently purchased a new lap top about a week after having it home she had a call in the evening saying her lap was in danger and needed to be protected unfortunately she panicked and gave the caller her visa card details.
We cancelled the card and had the laptop checked they had loaded key tracker along with other unnecessary programmes, this took a couple of hours to clean out and reset all her passwords
These are the contact details given to her
Southend Enterprises: phone 2135997489
Alex Brown ph 64 09 8891995
Ryan Williams ph 64 09 8891995
I called this number on a number of occasions and a women with Indian accent said neither of these 2 were available Surprise surprise. The last time I called they hung immediately when I identified myself"

"Hi, I have just been called by the "computer technical support". I am a qualified Microsoft engineer, so I know they are telling lies to what the problem is. I strung them along, just to waste their time, so they are not scamming someone else. Finally they asked for payment, which I said was too expensive and they said if I paid I could call their technical team anytime, and my computer would be good to use for another 10-12 years. I asked them for a number and they provided +64 98891995. This does actually get answered by 'technical support'. So I thought I would report that this number is being used by them, it seems.
Of course I did not pay and declined their support."

"Hi there! I just had an unsolicited call from a gentleman claiming to be from "Windows Operating System Technical Support Service" asking for details of my computer's IP and some other technical specs. As this call was on a phone which has no online presence and he asked for personal details. The number in question is (04)3853020."

"I have had three calls this week claiming to be Microsoft about our computer (all from Indian/ Asian accented people). The first time we told them ( him ) they had rung a Police station and the man hung up.
The second time, the same night, strung them (him) a long a bit then told them we had no computer (they usually don’t seem to hear that statement) and finally told them where to go, not to ring again and hung up.
Tonight told them (her) we had no computer, repeated that and hung up
If there’s a next time, it’s the whistle down the phone"

"An Asian man advised that he was ringing from Microsoft Technical Dept and that had been made aware that my computer had been hacked and thousands of files had been downloaded and malicious software was secretly uploaded to my computer and they wanted me to log onto a web site so that they could "assist me get rid of the problem!"
I was immediately aware that it was a phone scam so I engaged them and let them burble away for about 5 minutes. I then told them that I was on dial-up modem so if I went on line, they couldn't talk to me at the same time. Further I was an old duffer (bet that confused him) and I didn't have a mobile phone either. I said that I would terminate the call - this was 15 minutes after it started - and dial www. 1010 .com.
The purpose of dragging the call out was to stop them annoying at least another 2-3 people being interrupted. A few minutes later they rang back and I advised that I hadn't turned my computer on as I was having a meal. They offered to ring back at 8pm. I asked for his name and number at Microsoft so I could ring him if I went on earlier. He said he couldn't do this as "Microsoft doesn't call consumers!" I then said that it was a scam as his phone details were hidden and I didn't trust him. He strongly remonstrated that he was legit. I said that I was referring this call to the POLICE - he hung up."

"Hi I have just received a phone call from a Apparent Microsoft department employee saying that they have received signals from my pc saying there is errors/viruses. She sounded Indian. I asked to speak to a manager but was told that he was busy. I then challenged her saying that i believed she was lying and that this phone call was a scam, she then gave me a code to verify that she was from Microsoft, (00c04fd062 was the code), I then hung up. This is 6th call in 6 months. I normally get them in the middle of the night and they normally get very irritated and aggressive when i challenge them."

"Hi, Last night I received a call on my mobile from an Asian (Indian) lady alleging that she was from Microsoft Support and claiming that my Windows 7 computer had been continually sending an error code of ‘00C04FD7D062’ to the Microsoft Genuine Advantage Servers (her caller ID started with a 018). She claimed that there was most likely a Virus or Malware on the system and that if I switched on my computer, she would guide me through in getting this obnoxious piece of software off my computer.
Further discussion elicited her name as ‘Seera’ and that she was calling from London UK. I asked if I could call her back as my computer was downstairs away from the phone. She said that she would call me back once I had my computer on (she didn’t get the fact that my phone was away from the computer). I also asked her what the Registered Key for the operating system was as we have several computers in the house. I am aware that any error report that goes to Microsoft does include the Version, Build & Key.
Two things that aroused my suspicion:
1. Microsoft does not call customers out of the blue!
2. She was unable to provide the Product Key and the location of the relevant Microsoft GA Server.
Needless to say, she got the short shift and a parting shot that her spiritual & physical well being was at risk of being inundated with malicious & horrible things (just like the software nasties!).
To further validate the bogus call, in the morning I rang Microsoft Support here in NZ on the 0800 # (well, the guy was in the Philippines), only to have him confirm that it was a bogus call (including the error code) and that Microsoft would never call a client unless they had an incident number to a problem. However he was very happy for me to pay $169 for Microsoft to do a remote check to check my computer!
I declined and hung up."

A message from IRD

Inland Revenue is warning its customers to beware of aggressive telephone scammers who are targeting people for money and threatening actions such as deportation and prison if not paid.

"We have received numerous reports of scammers telephoning our customers claiming they owe money. The caller is threatened that if they don't go to NZ Post within 30 minutes and pay, they will be deported, face court action or jail time," said Pat Crawford, Acting Group Manager Customer Services at Inland Revenue.

The caller ID that appears when the scammer calls is identical to Inland Revenue's Customer Services number, 0800 227 774. The scammer then aggressively demands money and directs the person to go to a New Zealand Post shop counter where they can deposit the money into a fake bank account. In some cases, people have been directed to purchase a Prezzie card and load it with the amount owed.

"Just to be clear, Inland Revenue will never call customers from our 0800 number or demand payments to be made through NZ Post, a Prezzie card or within 30 minutes," said Mr Crawford.

"Recently, a customer contacted Inland Revenue who had been instructed to make a payment. Out of fear they went to a NZ Post shop to pay the money demanded. They only realised they were being scammed when asked to load their money onto a Prezzie card. Since this time, the victim has continued to be called by the scammer and abused in a foreign language.

"This is an example of how aggressive and threating these scammers are. They are deliberately using Inland Revenue's brand to trick customers into paying money they do not owe.

"If you are suspicious, hang up. If you have replied to and given money or provided personal details please contact your bank or credit card provider immediately. To help protect your identity it is a good idea to enrol in Inland Revenue's Voice ID service and register for an online myIR account," said Mr Crawford.

Inland Revenue continues to work with phone companies and the New Zealand Police's National Cyber Security Centre to track this hoax number and shut it down as soon as possible.

To report suspicious phone calls that target Inland Revenue customers, please send an email to

French Lottery phone scam

"I received a call on my cellphone today at 9:45am wanting me to pay $30.00 per month for entries into a $48 million dollar lottery in France with a 1 in 12 chance of winning a prize.

He said he would be my account manager for 4 weeks and would report to me on the success my lottery entries either in the main pool or in smaller prize pools.
The accent could have been trained American or Australian, but it wasnt convincing and he had a polished scripted sales track.
He wanted me to agree on the phone. There were only 15 entries left today. When I asked for information to be sent he hung up.
0016048712799 was the number that came up on my cellphone screen."

"Telecom" phone scam

Telecom has become aware that some of its customers have been contacted by fraudsters claiming to be from Telecom.

The fraudsters, are reportedly telling customers that their Telecom services are about to be cut off because of security issues and then asking the customers to go online to a fake Telecom webpage. Customers are also being asked to give remote access to their computer and provide personal banking information as part of this scam.

These calls are not from Telecom and Telecom strongly advise anyone who receives one of these calls to hang up immediately, do not to hand over any personal banking information and do not proceed to the fraudulent webpage. If anyone has passed on information, Telecom advise you to contact your bank immediately.

Telecom also emphasise that these fraudsters do not have access to Telecom systems.

Automated phone call purporting to be from ASB

People are receiving multiple automated phone calls claiming to be from the ASB and that there is a great offer available to you and to hear more push any key.

Phone scam claiming to be fundraising for The New Zealand Child Abuse helpline

A number of reputable child/family health organisations have advised that they have no knowledge of any helpline operating by this name.

Caller purporting to be from Air New Zealand

I received a pre-recorded voice call claiming to be from Air New Zealand, advising me that I have been selected to receive a $995 credit off my next flight. Claiming that I was entered in the draw as a result of my last flight requesting that I press #1 to continue, out of interest, I did and the person who picked up my call immediately asked for my credit card number. I asked who I was speaking with and the person hung up.

Refund from the "Ombudsman"

Reports received regarding suspicious calls claiming to be from the office of the Ombudsman, stating a refund of around $700 was available to the recipient of the call, however the claimant was required to pay $300 to an Indian address via Western Union to a person by the name of Robin Siner.

"Yellow® NZ" phone scam

Yellow® NZ have contacted the Department to warn us of the following: "Our customers have contacted us to advise that they are being phoned by people purporting to represent Yellow® NZ. Characteristics include pushy selling behaviour, trying to obtain immediate payment (via PayPal), claiming to be calling in response to “poor service” from Yellow®, and hanging up when pressed.

Google Ad Words phone scam

Hi there, I just received a call on my cellphone from the following phone number: 001 727 330 2062. An Indian sounding man asked if I was (name removed), and when I confirmed he said '(name removed) I am calling from Google Ad Words. You have a balance on your Google Ad Words account of $62, for March, which needs to be paid. You need to log into your Google account and provide credit card details - ' at which point I said "that's not going to happen" and hung up.

He was very urgent / aggressive sounding and was 110% likely to be a scammer trying to get access to my account / credit card details - seeing as I do not use Google Ad Words, nor do I think they would be making international phone calls to collect payments details by phone for an account due the same month!!!

Libai phone scam

A number of people have received a phone call from a representative of “Libai”, a company purportedly from Hong Kong. The caller asks the recipient about three shopping habits. The caller then explains that the recipient has been awarded an MP3 player for their time. The next evening, a further call is received and the caller asks what colour MP3 player the recipient would like, and that there will be a conference in Auckland the recipient is invited to attend (the conference is supposedly about “Libai”). When the recipient says that they are unable to attend, the caller gives a raffle number with the chance to win some money, which will be drawn at the conference. A day or so after the conference the recipient receives a call to say that they have won HK$600,000. The callers explain that they will email a claimants form and require the recipient to fill this out and scan it back to them. Once the form is filled and sent back, the recipient is asked to pay NZ$3,300 to cover an international accountants time and preparation for the winnings.

The caller is often a lady with an Asian accent. She goes by the name of “Alice”, “Margaret” and “Elizabeth”. The details they provide are (09)889-5918, fax number +85230078949, email addresses enquiry @ and libaigroup @

"Silver Lake Resort" scam

"I received a call from phone number 003212893157 saying I had been selected to answer questions about Silver Lake Resort the later said this wasn't a prize but discount travel and accommodation. They wanted my credit card details and wanted me to pay $US 698 up front, with much of the rest paid on arrival and it didn't cover flight or transfer costs. The prize was for 4 people and they kept adding more and more stopovers and hassling me for credit card numbers or they wouldn't be able to give reduced flight prices."

Sunshine Travel phone scam

This afternoon my 56 year old mother received a phone call from a female by the name of Ariel claiming to be a representative for Omni Florida Travel, agent number: 2379. Ariel informed my mother that she had won a 2 week holiday package for 4 people to Florida and The Bahamas. She will stay in Radison Hotels and travel on an 8 deck boat to The Bahamas.

Apparently, my mother had been randomly selected from a random non-specific survey she had apparently filled in, the origin of which can not be specified.

After a 30 minute spiel about how wonderful her holiday will be and all the extras included, Ariel kindly transferred mum to the travel agent who then tried his very best to get a credit card number. Upon my mother’s refusal to supply him with her credit card details, he continued to berate her for the credit card so she could “hold her place” in the competition whilst she thought about it. And if she did not supply it, she would simply miss out on this wonderfully-too-good-to-be-true holiday. My mother refused him four times. Eventually the dear scammer gave up and hung up the phone.

These scammers are very organized. They knew my mother’s full name, her address and her email address. They are claiming to be from America.

Here are the details supplied by Ariel:
Website: www .omnifloridatravel .com
Phone: 0011 727 940 94521

I have rung ASB cancelled my current Visa card. The bank tell me that there are two transactions for this outfit, one for $1300 odd and another for $1400 odd that was declined. There was absolutely no authorization for the second attempted withdrawal which proves the whole process was not cosher.
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