How to report scams

Email and online scams:

Forward the scam email or email a description of the online scam to along with any other information that may be useful.

Complain about email spam

TXT scams:

Forward the TXT message to the free shortcode 7726 (SPAM).

Complain about TXT spam

Fax scams:

  • Email a scanned copy of the scam to; or
  • Fax the scam to (+64 4) 495 9314; or
  • Post a copy to: Electronic Messaging Team, Department of Internal Affairs, PO Box 805, Wellington 6140

Complain about fax spam

Report online incidents and other scams

If you wish to report a criminal act, please contact the Police in the first instance.

For online incidents and other types of scams such as fraudulent phone calls, please visit the Orb.  The Orb is an online reporting tool used by Consumer Protection, NetSafe, the Privacy Commissioner, Commerce Commission and many other agencies.

Victim support

For victim support for online scams please contact ID Care on 0800 201 415.