The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Measuring Agency Results

New Zealanders are at the heart of Result 10 and a key way to measure our progress is via the positive impact Result 10 is having on customers.

A key part of helping New Zealanders complete their transactions with government easily in a digital environment is to plot the progress of the agencies involved in Result 10. This page provides a quarterly update of the “basket” of New Zealanders’ most common transactions that are suitable for transition to the digital environment.   

By 2017 an average of 70 per cent of New Zealanders’ most common transactions with government will be completed in a digital environment.

Quarterly Measures - for April-June 2015

Agency

 Service

 Apr-Jun
2014

Jan-Mar
2015

Apr-Jun
2015

Department of Conservation

Book Department of Conservation asset

23.5%

39.6%

23.3%

NZ Customs Service

SmartGate departures and arrivals

 52.4%

52.8%

 54.6%

Ministry of Business Innovation & Employment

(Immigration New Zealand)

Apply for visa

8.8%

7.1%

 9.2%

New Zealand Transport Agency

Pay for Vehicle Licence

 26.2%

 29.8%

 29.8%

New Zealand Police

Pay for fine on time

48.6%

54.0%

 54.9%

Inland Revenue

 

File an Individual Tax Return

 87.5%

 92.7%

91.3%

Pay Individual Tax

69.5%

79.1%

80.3%

Apply for an IRD Number

0.0%

1.2%

21.5%

Ministry of Social Development

Apply for Financial Assistance (1)

 37.4%

 57.4%

 37.8%

Department of Internal Affairs

Renew adult passport (2)

39.4%

 44.0%

 45.0%

TOTAL AVERAGE PERCENTAGE FOR THE QUARTER

39.3%

 45.8%

45.3%

(1) A change in reporting methodology for the transaction Apply for Financial Assistance came into effect during October-December 2013. It resulted in a decrease in the digital uptake of this transaction across all periods.

(2) The figures shown for Renew Adult Passport are estimated.

About these figures

Progress towards the target has now been measured for twelve quarters and started with a base figure of 29.9 per cent in June 2012.

The result for the April to June 2015 quarter shows that an average of 45.3 per cent of all transactions measured was completed digitally during the quarter. This is:

  • 6.0 percentage points up on the comparable quarter of April to June 2014 (39.3%). Nine transactions showed increases on that quarter, with one slightly decreasing.
  • 0.5 percentage points down on the previous quarter (45.8  in Jan-Mar 2015). The two biggest decreases were for 'Booking a DOC Asset' (seasonal variation – bookings usually are made months ahead, ie entering Winter); and ‘Apply for Financial Assistance’ (a return to normal from the traditional March quarter spike of students applying for their allowance). Seven of the ten transactions showed an increase in digital uptake from the March 2015 quarter. 

For more information on these figures see: What has happened for New Zealanders

For earlier quarterly reports see: Archived Result 10 measurements