The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Measuring Agency Results

New Zealanders are at the heart of Result 10 and a key way to measure our progress is via the positive impact Result 10 is having on customers.

A key part of helping New Zealanders complete their transactions with government easily in a digital environment is to plot the progress of the agencies involved in Result 10. This page provides a quarterly update of the “basket” of New Zealanders’ most common transactions that are suitable for transition to the digital environment.   

Latest results: July 2012 - March 2015 (last ten quarters) .xlsx (12.5kb)**

**This file is in Microsoft Excel 2010 (.xlsx) format. If you do not have access to Excel 2010 you may use the Excel file viewer to view, print and export the contents of this file.

By 2017 an average of 70 per cent of New Zealanders’ most common transactions with government will be completed in a digital environment.

Quarterly Measures - for January-March 2015

Agency

 Service

 Jan-Mar
2014

Oct-Dec 2014

 Jan-Mar
2015

NZ Customs Service

SmartGate departures and arrivals

 48.0%

 53.2%

 52.8%

Department of Internal Affairs

Renew adult passport (1)

 38.1%

 40.3%

 44.0%

Ministry of Business Innovation & Employment

(Immigration New Zealand)

Apply for visa

 10.3%

7.7%

 7.1%

Department of Conservation

Book Department of Conservation asset

30.7%

51.9%

39.6%

New Zealand Police

Pay for fine on time

 46.8%

52.1%

 54.0%

New Zealand Transport Agency

Pay for Vehicle Licence

 25.8%

 27.2%

 29.8%

Inland Revenue

 

Apply for an IRD Number

 0.0%

 0.0 %

 1.2%

File an Individual Tax Return

91.7%

91.1%

92.7%

Pay Individual Tax

72.2%

 87.9%

79.1%

Ministry of Social Development

Apply for Financial Assistance (2)

 56.2%

 52.0%

 57.4%

TOTAL AVERAGE PERCENTAGE FOR THE QUARTER

42.0%

 46.3%

45.8%

(1) The figures shown for Renew Adult Passport are an estimate only.

(2) The indicator transaction Apply for Financial Assistance has had a change in reporting methodology which came into effect during the October-December 2013. The methodology change resulted in a decrease in the digital uptake of this transaction across all periods

For more information on these figures see: What has happened for New Zealanders