The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation


Measuring Agency Results

New Zealanders are at the heart of Result 10 and a key way to measure our progress is via the positive impact Result 10 is having on customers.

A key part of helping New Zealanders complete their transactions with government easily in a digital environment is to plot the progress of the agencies involved in Result 10. This page provides a quarterly update of the “basket” of New Zealanders’ most common transactions that are suitable for transition to the digital environment.   

Latest results: July 2012 - March 2014 (last sevenquarters) .xlsx (17kb)**

**This file is in Microsoft Excel 2010 (.xlsx) format. If you do not have access to Excel 2010 you may use the Excel file viewer to view, print and export the contents of this file.

By 2017 an average of 70 per cent of New Zealanders’ most common transactions with government will be completed in a digital environment.

Quarterly Measures - for January-March 2014



 Jan-Mar 2013

Oct-Dec 2013 

 Jan-Mar 2014

NZ Customs Service

SmartGate departures and arrivals




Department of Internal Affairs

Renew adult passport (1)




Ministry of Business Innovation & Employment

(Immigration New Zealand)

Apply for visa




Department of Conservation

Book Department of Conservation asset




New Zealand Police

Pay for fine on time




New Zealand Transport Agency

Pay for Vehicle Licence




Inland Revenue


Apply for an IRD Number


 0.0 %


File an Individual Tax Return




Pay Individual Tax




Ministry of Social Development

Apply for Financial Assistance








(1) The figures shown for Renew Adult Passport are an estimate only.

 Line graph tracing Result 10 achievement from September 2012 to December 2013, against 2017 target.

The Result 10 measure gauges the overall transition of government transactions to the digital environment by measuring the progress of ten indicator transactions across eight agencies. These are regular, high-volume transactional services expected to have consistent levels of demand over the five year period. Information is collected quarterly from Department of Internal Affairs (DIA), New Zealand Police, New Zealand Customs Service, Inland Revenue (IR), Ministry of Social Development (MSD), Department of Conservation (DOC), Ministry of Business, Innovation and Employment (MBIE) (Immigration) and New Zealand Transport Agency (NZTA).

Note ‘Apply for IRD Number’ currently shows zero percentage digital uptake. This service is not currently available online. Inland Revenue is working with other agencies on a secure combined approach to online authentication and verification issues (including the confidentiality of IRD numbers). 

For the January to March 2014 quarter, there is a 42.0% average digital uptake of the selected bundle of services. This is:

  • 1.0% above the Jan-Mar 2013 Quarter.
  • 1.4% below the Oct-Dec 2013 Quarter.

The January to March 2014 figures are for the third quarter of the second year of measuring progress towards Result 10 Target Measurement.