The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Measuring Agency Results

New Zealanders are at the heart of Result 10 and a key way to measure our progress is via the positive impact Result 10 is having on customers.

A key part of helping New Zealanders complete their transactions with government easily in a digital environment is to plot the progress of the agencies involved in Result 10. This page provides a quarterly update of the “basket” of New Zealanders’ most common transactions that are suitable for transition to the digital environment.   

By 2017 an average of 70 per cent of New Zealanders’ most common transactions with government will be completed in a digital environment.

Quarterly Measures - for October-December 2015

Agency

 Service

 Oct-Dec 2014

Jul-Sep
2015

Oct-
Dec 2015

Department of Conservation

Book Department of Conservation asset

51.9%

30.4%

58.5%

NZ Customs Service

SmartGate departures and arrivals

 53.2%

51.9%

 55.1%

Ministry of Business Innovation & Employment

(Immigration New Zealand)

Apply for visa

7.7%

20.6%

 20.2%

New Zealand Transport Agency

Pay for Vehicle Licence

27.2%

32.9%

32.8%

New Zealand Police

Pay for fine on time

52.1%

56.4%

 58.1%

Inland Revenue

 

File an Individual Tax Return

 91.1%

 84.4%

91.4%

Pay Individual Tax

87.9%

86.0%

90.9%

Apply for an IRD Number

0.0%

20.9%

21.5%

Ministry of Social Development

Apply for Financial Assistance (1)

52.0%

 39.7%

 55.9%

Department of Internal Affairs

Renew adult passport (2)

40.3%

 43.7%

 44.7%

TOTAL AVERAGE PERCENTAGE FOR THE QUARTER

46.3%

 46.7%

52.9%

(1) A change in reporting methodology for the transaction Apply for Financial Assistance came into effect during October-December 2013. It resulted in a decrease in the digital uptake of this transaction across all periods.

(2) The figures shown for Renew Adult Passport are estimated.

About these figures

Progress towards the target has now been measured for fourteen quarters and started with a base figure of 29.9 per cent in June 2012.

The result for the October to December 2015 quarter shows that an average of 52.9 per cent of all transactions measured was completed digitally during the quarter. This is:

  • 6.6 percentage points (or 14%) up on the comparable quarter of October to December 2014 (46.3% digital uptake).All ten indicator transactions showed increases on that quarter.
  • 6.2 percentage points (or 13%) up on the previous quarter of July to Sept 2015 (46.7% digital uptake) with eight indicator transactions reporting an increase in digital uptake. 

There are seasonal influences on some of the measures as different customer segments have different transactional patterns. For example, Inland Revenue filing and paying measures are influenced by the extent to which it is peak filing / paying season for tax agents. The below graph shows a seasonal breakdown by quarter which shows a year on year increase by quarter.

Result 10 target percentages for the four quarters for each year bewteen 2012 and 2016

For more information on these figures see: What has happened for New Zealanders

For earlier quarterly reports see: Archived Result 10 measurements