Services › Anti-Spam › Complain About Fax Spam

To make a complaint about unsolicited commercial fax messages, please follow the two steps below.

Step One: Complete the Complaint Form

Please fill in either the PDF or Word version of the Complaint Form.

• Fax Complaint Form (PDF, 19K)*
  Note: You cannot complete the PDF document on-screen. You will need to print it out and write on it.

• Fax Complaint Form (Word, 72K)
  Note: You can complete the Word document on-screen. Save the form to your computer or print it out.

Please hold on to the original fax spam. We may require it as part of our investigations.

Step Two: Send the Complaint Form and fax spam to us

Please send the completed Complaint Form and a copy of the fax spam message to the Electronic Messaging Compliance team.

By email

Scan and attach the fax spam and the completed Complaint Form to an email and send it to:
fax@antispam.govt.nz

Note: If you have any difficulty attaching the form to an email, copy and paste the email address into a new email message and attach the documents. If the fax spam was delivered to your email inbox, forward this with the completed Complaint Form to fax@antispam.govt.nz.

By post

Post a copy of the fax spam and the completed Complaint Form to:
Electronic Messaging Compliance
Department of Internal Affairs
PO Box 805
Wellington 6140

By fax

Fax a copy of the fax spam and the completed Complaint Form to:
(04) 495 9314

Visit the Complain About Spam page for answers to common questions about making spam complaints.

More information

• Faxes now covered by anti-spam law (press release 19/10/2011)
• Business guidelines on sending commercial faxes

*You need Adobe Reader installed on your computer to view our files. If you are unable to open the files we recommend you get the latest version of Adobe Reader. You can download and install Acrobat Reader for free from the Adobe website.