The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Spam statistics 2013

Statistical information about spam complaints, reported scams and enforcement action.

December 2013 

During the month of December, 254 complaints were received in total.

Total number of spam reported this month (December)

27

Email

24

SMS (short message service i.e. text message)

2

Fax

1

Origin of spam

Number received

New Zealand

19

Overseas

8

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

22

The message did not contain an unsubscribe facility

6

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

12

Other reasons

231

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (December)

227

Email

189

SMS (short message service i.e. text message)

15

Phone (verbal)

10

Fax

0

Online scams (from trading or social networking websites)

6

Postal (letters)

7

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

5810

Email

3250

SMS (short message service i.e. text message)

2115

Phone (verbal)

225

Fax

10

Online scams (from trading or social networking websites)

95

Postal (letters)

115

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

36

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

November 2013 

During the month of November, 455 complaints were received in total.

Total number of spam reported this month (November)

58

Email

45

SMS (short message service i.e. text message)

12

Fax

1

Origin of spam

Number received

New Zealand

39

Overseas

19

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

49

The message did not contain an unsubscribe facility

10

Contains sexual content

2

I have previously unsubscribed and message continues to be sent

9

Other reasons

404

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (November)

397

Email

189

SMS (short message service i.e. text message)

156

Phone (verbal)

28

Fax

1

Online scams (from trading or social networking websites)

15

Postal (letters)

8

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

5583

Email

3061

SMS (short message service i.e. text message)

2100

Phone (verbal)

215

Fax

10

Online scams (from trading or social networking websites)

89

Postal (letters)

108

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

35

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

October 2013 

During the month of October, 420 complaints were received in total.

Total number of spam reported this month (October)

66

Email

49

SMS (short message service i.e. text message)

17

Fax

0

Origin of spam

Number received

New Zealand

29

Overseas

37

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

47

The message did not contain an unsubscribe facility

13

Contains sexual content

1

I have previously unsubscribed and message continues to be sent

21

Other reasons

369

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (October)

354

Email

202

SMS (short message service i.e. text message)

107

Phone (verbal)

21

Fax

0

Online scams (from trading or social networking websites)

14

Postal (letters)

10

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

5186

Email

2872

SMS (short message service i.e. text message)

1944

Phone (verbal)

187

Fax

9

Online scams (from trading or social networking websites)

74

Postal (letters)

100

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

34

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

September 2013 

During the month of September, 573 complaints were received in total.

Total number of spam reported this month (September)

47

Email

37

SMS (short message service i.e. text message)

9

Fax

1

Origin of spam

Number received

New Zealand

27

Overseas

20

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

33

The message did not contain an unsubscribe facility

17

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

14

Other reasons

530

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (September)

526

Email

329

SMS (short message service i.e. text message)

135

Phone (verbal)

24

Fax

6

Online scams (from trading or social networking websites)

11

Postal (letters)

21

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

4832

Email

2670

SMS (short message service i.e. text message)

1837

Phone (verbal)

166

Fax

9

Online scams (from trading or social networking websites)

60

Postal (letters)

90

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

32

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on theEnforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

August 2013 

During the month of August, 623 complaints were received in total.

Total number of spam reported this month (August)

86

Email

61

SMS (short message service i.e. text message)

25

Fax

0

Origin of spam

Number received

New Zealand

41

Overseas

45

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

54

The message did not contain an unsubscribe facility

22

Contains sexual content

3

I have previously unsubscribed and message continues to be sent

25

Other reasons

560

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (August)

537

Email

327

SMS (short message service i.e. text message)

171

Phone (verbal)

22

Fax

0

Online scams (from trading or social networking websites)

6

Postal (letters)

11

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013 
(add the monthly number from the box above to these yearly totals)

4306
(add the monthly number from the box above to these yearly totals

Email

2341

SMS (short message service i.e. text message)

1702

Phone (verbal)

142

Fax

3

Online scams (from trading or social networking websites)

49

Postal (letters)

69

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

25

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

July 2013 

During the month of July, 646 complaints were received in total.

Total number of spam reported this month (July)

60

Email

58

SMS (short message service i.e. text message)

1

Fax

1

Origin of spam

Number received

New Zealand

15

Overseas

45

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

45

The message did not contain an unsubscribe facility

22

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

8

Other reasons

602

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (July)

586

Email

392

SMS (short message service i.e. text message)

155

Phone (verbal)

15

Fax

2

Online scams (from trading or social networking websites)

11

Postal (letters)

11

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013 
(add the monthly number from the box above to these yearly totals)

3126

Email

2014

SMS (short message service i.e. text message)

1531

Phone (verbal)

120

Fax

3

Online scams (from trading or social networking websites)

43

Postal (letters)

58

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

18

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

4

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

June 2013 

During the month of June, 501 complaints were received in total.

Total number of spam reported this month (June)

42

Email

21

SMS (short message service i.e. text message)

20

Fax

1

Origin of spam

Number received

New Zealand

30

Overseas

12

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

27

The message did not contain an unsubscribe facility

4

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

13

Other reasons

472

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (June)

459

Email

174

SMS (short message service i.e. text message)

244

Phone (verbal)

19

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

19

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013 
(add the monthly number from the box above to these yearly totals)

2540

Email

1622

SMS (short message service i.e. text message)

1376

Phone (verbal)

105

Fax

1

Online scams (from trading or social networking websites)

32

Postal (letters)

47

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

13

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

3

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

May 2013 

During the month of May, 778 complaints were received in total.

Total number of spam reported this month (May)

73

Email

35

SMS (short message service i.e. text message)

38

Fax

0

Origin of spam

Number received

New Zealand

64

Overseas

9

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

48

The message did not contain an unsubscribe facility

23

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

10

Other reasons

724

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (May)

705

Email

237

SMS (short message service i.e. text message)

443

Phone (verbal)

17

Fax

0

Online scams (from trading or social networking websites)

0

Postal (letters)

8

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013 
(add the monthly number from the box above to these yearly totals)

2081

Email

1448

SMS (short message service i.e. text message)

1132

Phone (verbal)

86

Fax

1

Online scams (from trading or social networking websites)

29

Postal (letters)

28

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

10

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

2

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

April 2013 

During the month of April, 457 complaints were received in total.

Total number of spam reported this month (April)

63

Email

26

SMS (short message service i.e. text message)

36

Fax

1

Origin of spam

Number received

New Zealand

30

Overseas

33

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

26

The message did not contain an unsubscribe facility

14

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

8

Other reasons

427

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (April)

318

Email

238

SMS (short message service i.e. text message)

151

Phone (verbal)

21

Fax

0

Online scams (from trading or social networking websites)

4

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013 
(add the monthly number from the box above to these yearly totals)

1802

Email

1211

SMS (short message service i.e. text message)

572

Phone (verbal)

69

Fax

1

Online scams (from trading or social networking websites)

29

Postal (letters)

20

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

8

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

0

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

March 2013 

During the month of March, 521 complaints were received in total.

Total number of spam reported this month (March)

79

Email

34

SMS (short message service i.e. text message)

41

Fax

4

Origin of spam

Number received

New Zealand

45

Overseas

34

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

35

The message did not contain an unsubscribe facility

15

Contains sexual content

1

I have previously unsubscribed and message continues to be sent

13

Other reasons

478

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (March)

442

Email

290

SMS (short message service i.e. text message)

120

Phone (verbal)

17

Fax

1

Online scams (from trading or social networking websites)

10

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

1484

Email

973

SMS (short message service i.e. text message)

421

Phone (verbal)

48

Fax

1

Online scams (from trading or social networking websites)

25

Postal (letters)

16

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

6

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

0

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

February 2013 

During the month of February, 575 complaints were received in total.

Total number of spam reported this month (February)

82

Email

31

SMS (short message service i.e. text message)

51

Fax

0

Origin of spam

Number received

New Zealand

55

Overseas

27

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

40

The message did not contain an unsubscribe facility

10

Contains sexual content

2

I have previously unsubscribed and message continues to be sent

13

Other reasons

525

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (February)

493

Email

331

SMS (short message service i.e. text message)

141

Phone (verbal)

10

Fax

0

Online scams (from trading or social networking websites)

4

Postal (letters)

7

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

1042

Email

683

SMS (short message service i.e. text message)

301

Phone (verbal)

31

Fax

0

Online scams (from trading or social networking websites)

15

Postal (letters)

12

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

3

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

0

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

January 2013 

During the month of January, 626 complaints were received in total.

Total number of spam reported this month (January)

77

Email

49

SMS (short message service i.e. text message)

27

Fax

1

Origin of spam

Number received

New Zealand

33

Overseas

44

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

52

The message did not contain an unsubscribe facility

29

Contains sexual content

5

I have previously unsubscribed and message continues to be sent

10

Other reasons

565

Note: Complainants are able to tick more than one reason for their complaint and include both spam and scam complaints.

Total number of scams reported this month (January)

549

Email

352

SMS (short message service i.e. text message)

160

Phone (verbal)

21

Fax

0

Online scams (from trading or social networking websites)

11

Postal (letters)

5

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2013

549

Email

352

SMS (short message service i.e. text message)

160

Phone (verbal)

21

Fax

0

Online scams (from trading or social networking websites)

11

Postal (letters)

5

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2013

1

2012

36

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2013

0

2012

4

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.