The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Services › Citizenship › How to Contact Us


Do you have a question that you can't find the answer to, try our 'Ask us a question online' we may have the answer waiting for you (ie I want to change my contact information).

Ask us a question online



Important information

Earthquake Notification - November 2016
Our Wellington counter at 109 Featherston Street will be closed until further notice. A temporary counter to service urgent queries only has been set up at level 1, 147 Lambton Quay, Wellington. Due to limited staff at our Wellington Counter and Contact Centre please only contact us if your enquiry is urgent.

Christmas and New Year holiday hours
The Citizenship Office will be closed from 1pm on Friday 23 December and will reopen on the Wednesday 4 January. Citizenship Case Officers will not be available during this time. The Contact Centre will be open on 28, 29 and 30 December from 8:30am to 5:00pm for urgent enquiries only. Please do not send your personal documents to us if you might need them during that period, as we will not be able to return them to you when we are closed.


Contact Centre


Freephone: 0800 22 51 51 (New Zealand only)
Phone: (+64 4) 463 9361 (from overseas)
Email: citizenship@dia.govt.nz
Opening hours: Monday to Thursday 8:00am - 7:00pm, Friday 9:00am - 7:00pm, Saturday 9:00am - 2:00pm

Wellington

New Zealand Citizenship Office
PO Box 10-680
Wellington 6143
Level 3
109 Featherston Street
Wellington 6011
Opening hours: Monday to Friday 8:30am - 5:00pm, except Wednesday 9:00am - 5:00pm


Auckland

New Zealand Citizenship Office
PO Box 6147
Auckland 1141
Level 6, AA Building
99 Albert Street
Auckland 1010
Opening hours: Monday to Friday 8:30am - 5:00pm, except Wednesday 9:00am - 5:00pm


Manukau

New Zealand Citizenship Office
PO Box 76-222
Manukau City 2241
Level 1
20-24 Lambie Drive
Manukau City 2104
Opening hours: Monday to Friday 8:30am - 5:00pm, except Wednesday 9:00am - 5:00pm
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Christchurch

New Zealand Citizenship Office
PO Box 25-211
Christchurch 8144
Level 1, BNZ Centre
120 Hereford Street
Christchurch
Opening hours: Monday to Friday 8:30am - 5:00pm, except Wednesday 9:00am - 5:00pm


Australia

New Zealand Citizenship Office
Department of Internal Affairs
GPO Box 365
Sydney
New South Wales 2001
Level 10
55 Hunter Street
Sydney
Freephone: 1300 559 535 (Australia only)
Phone: (+61 2) 9225 2300
Fax: (+61 2) 9223 0223
Opening hours: Monday to Friday, 9:00am - 4:00pm, except Wednesday 9:30am - 4:00pm

Make an appointment to visit our Sydney office


United Kingdom

By appointment only
New Zealand Citizenship Office
Department of Internal Affairs
New Zealand House
80 Haymarket
London SW1Y 4TQ
United Kingdom
Phone: (+44 20) 7968 2730
Fax: (+44 20) 7968 2739
Opening hours: Monday to Friday 10:00am - 2:00pm (excluding public holidays)

Make an appointment to visit our London office



Other Overseas Locations

Email: citizenship@dia.govt.nz or your contact nearest New Zealand Embassy, High Commission or Consulate.
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