Part four | Statement of service performance

VOTE COMMUNITY AND VOLUNTARY SECTOR

The funding within Vote Community and Voluntary Sector contributes to helping communities to define and work towards their own vision, to assist in building a stronger society, promoting voluntary activity and participation in civil society. The Department is particularly responsible for the following outputs:

• the administration of grants
• community advisory services
• policy advice – community.

The services provided within these outputs enable the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Contribution	Contributes to:
Administration of Grants	Providing advice that supports community development Providing communities with access to resources through grant funding and services Providing responsive policies and services to diverse communities	Strong, sustainable communities/ hapū/iwi
Community Advisory Services
Policy Advice – Community

VOTE COMMUNITY AND VOLUNTARY SECTOR

Administration of Grants

Description

This output covers:

• providing information and assistance to prospective grant applicants
• processing, assessing and monitoring grant applications
• providing recommendations to Ministers on appointments to boards, committees and trusts
• providing administration, training and support services to boards and grant distribution committees.

Grant services cover the following schemes:

• Lottery grants
• Community Organisation Grants Scheme
• Crown funding schemes, trusts and fellowships.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Administration of Applications and Grants

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Lottery Grants
Percentage of respondents to a survey of Lottery grant applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:	90%	98%	96%	Achieved
Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	100%	Achieved
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	95%	100%	100%	Achieved
Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and completed client documentation is no less than:	95%	97.4%	98.6%	Achieved

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Community Organisation Grants Scheme
Percentage of respondents to a survey of Community Organisation Grants Scheme applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:	90%	98%	99%	Achieved
Percentage of respondents to a survey of Community Organisation Grants Scheme committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	99%	Achieved
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	95%	100%	100%	Achieved
Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and correctly completed client documentation is no less than:	95%	99.9%	100%	Achieved

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Crown Funding Schemes, Trusts and Fellowships
Percentage of respondents to a survey of Crown Funding Schemes, Trust and Fellowship grant applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:	90%	95.5%	94%	Achieved
Percentage of respondents to a survey of Crown Funding Schemes, Trust and Fellowship committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	100%	Achieved
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	95%	100%	100%	Achieved
Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and correctly completed client documentation is no less than:	95%	95%	100%	Achieved
The percentage of completed Crown funded projects that meet funding agreement objectives is no less than:	85%	90%	90%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Lottery Grants
Number of applications received	3,800–4,700	5,714	5,382
Number of grants disbursed	2,500–4,000	4,577	4,592
Community Organisation Grants Scheme
Number of applications received	4,500–6,300	5,112	4,426
Number of grants disbursed	4,200–5,400	4,143	3,604
Crown Funding Schemes, Trusts and Fellowships
Number of applications received	200–300	435	778
Number of grants disbursed	50–70	260	277

Administration and Advisory Services to Committees

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Lottery Grants
Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of advisory services to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	100%	Achieved
Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of administration services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	100%	Achieved

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Community Organisation Grants Scheme (COGS)
Percentage of respondents to a survey of COGS committee members who rate their satisfaction with the quality of advisory services to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	98%	Achieved
Percentage of respondents to a survey of COGS committee members who rate their satisfaction with the quality of administration services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	99%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAL 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,638	Crown	4,496	4,474	4,497
9,872	Third Parties	10,231	10,645	10,446
14,510	Total Revenue	14,727	15,119	14,943
14,438	Expenses	14,508	15,117	14,941
72	Net Surplus/(Deficit)	219	2	2

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $176,000 was due to a decrease in the cost of services to the Lottery Grants Board ($128,000) and a decrease in the funding required for the State Sector Retirement Savings Scheme ($81,000), partially offset by a reallocation of shared services costs ($18,000), an increase in the funding required for KiwiSaver ($10,000) and an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($5,000).

VOTE COMMUNITY AND VOLUNTARY SECTOR

Community Advisory Services

Description

This output includes providing advice, information, resources and facilitation services to empower communities/whānau/hapū/iwi, Māori organisations and community groups to develop innovative responses to meet their needs.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Development Assistance to Community Groups

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of respondents to a customer survey who rate their satisfaction with the quality of advice at 3 or above on a scale of 1 to 5 is no less than:	90%	96%	95%	Achieved
Percentage of respondents to a customer survey who rate their satisfaction with the quality of information resources at 3 or above on a scale of 1 to 5 is no less than:	90%	95%	97%	Achieved
Percentage of respondents to a customer survey who rate their satisfaction with the timeliness of advice provided at 3 or above on a scale of 1 to 5 is no less than:	90%	97%	97%	Achieved
Percentage of community development projects that deliver on all services and/or advice, as agreed with managers in the project plan	100%	100%	100%	Achieved
Annual increase in the number of visits to the CommunityNet Aotearoa website	10%	16%	15%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
5,363	Crown	5,244	5,183	5,243
57	Third Parties	88	144	103
5,420	Total Revenue	5,332	5,327	5,346
5,123	Expenses	5,308	5,328	5,347
297	Net Surplus/(Deficit)	24	(1)	(1)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $19,000 was due to an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($42,000), a reallocation of shared services costs ($18,000) and an increase in the funding required for KiwiSaver ($5,000), partially offset by a decrease in the funding required for the State Sector Retirement Savings Scheme ($46,000).

VOTE COMMUNITY AND VOLUNTARY SECTOR

Policy Advice – Community

Description

This output covers:

• policy advice with a community/whānau/hapū/iwi development perspective. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister for the Community and Voluntary Sector, as required, in Cabinet committees, select committees and Parliament
• policy advice and information on matters relating to the performance of and appointments to the Charities Commission
• draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister for the Community and Voluntary Sector or referred from other Ministers.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Community Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice will be delivered according to the Output Plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Very Good	Satisfied	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	96.2%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%	Achieved
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	100%	100%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries and answers to parliamentary questions	50–120	61	26

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
1,741	Crown	1,692	1,680	1,691
18	Third Parties	31	31	20
1,759	Total Revenue	1,723	1,711	1,711
1,687	Expenses	1,610	1,712	1,712
72	Net Surplus/(Deficit)	113	(1)	(1)

Actual expenditure was 6% lower than the Supplementary Estimates mainly due to curtailed interface activities and efficiency gains during the year.

Vote Emergency Management

The funding within Vote Emergency Management helps to ensure that New Zealand communities are safer because the threats and risks to their safety have been minimised and effectively managed.

The Department is particularly responsible for the performance of the Emergency Management Services within this Vote. These include:

• management of national emergency readiness, response and recovery
• policy advice – emergency management
• support services, information and education.

The services provided within these outputs have enabled the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Contribution	Contributes to:
Management of national emergency readiness, response and recovery	Leading the national response to civil defence emergencies Enhancing the capability of agencies to respond to emergencies Raising public awareness and understanding of the risks associated with New Zealand hazards	Safer communities
Policy Advice – Emergency Management
Support Services, Information and Education

Vote Emergency Management

Management of National Emergency Readiness, Response and Recovery

Description

This output includes:

• providing support to local civil defence emergency management organisations
• maintaining the national crisis management centre in a state of readiness, national training and education
• coordination and management of central government’s response and recovery activities and administration of related expenses.

Performance information

Monitoring of Emergency Events

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of local authorities/civil defence emergency management (CDEM) Groups, government agencies, lifeline utilities that rate their satisfaction with the quality of information provided for monitoring events and incidents at 3 or above on a scale of 1 to 5, as measured by the annual stakeholder survey, is no less than:	80%	90%	95%	Achieved
Percentage of national warnings issued within 30 minutes after the identification of a pending event is:	100%	40%	75%	Not achieved National warnings were not all issued within the desired 30 minute standard due to a need for additional capability. Further training has been provided to relevant parties to help meet the performance standard.
Percentage of addressees that successfully receive national warning messages during tests is no less than:	95%	99%	96%	Achieved
Number of National Warning System tests conducted is no fewer than:	4	4	7	Achieved
Provide advice to local authorities/CDEM Groups, government agencies and lifeline utilities of events and incidents that have the potential to lead to civil defence emergency declarations	As required	40	115	Achieved

Management of Emergencies

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Attendance and participation of personnel in NCMC staff development is no less than:	90%	93%	Achieved	Achieved
Percentage of National Crisis Management Centre (NCMC) activations of mode 2 or higher during an emergency event that are reviewed to determine any lessons identified is no less than:	100%	75%	100%	Not achieved NCMC had four activations of mode 2 or higher. Lessons were identified for each event. However, the lessons from the Vanuatu Tsunami were considered jointly as part of the ongoing review of a similar event, the Samoa Tsunami, which occurred one week earlier.
Percentage of lessons identified from reviews and debriefs of NCMC activations for emergency events are noted and followed up within six months is no less than:	100%	93%	100%	Not achieved The implementation of action points from one review is still in progress.
Percentage of activations where the NCMC is appropriately staffed according to the mode of activation within 2 hours from a decision to activate is:	100%	100%	100%	Achieved
Coordinate and manage the staffing of the NCMC during extended activations in accordance with the requirements of the Response Concept of Operations:	Achieved	N/A	N/A	There were no extended activations in the 2009/10 year.
Number of NCMC staff development sessions held is no fewer than:	10	12	12	Achieved
Number of equipment checks confirming functionality of all NCMC systems	12	35	22	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,304	Crown	4,348	4,224	4,348
41	Third Parties	47	61	56
4,345	Total Revenue	4,395	4,285	4,404
3,985	Expenses	3,875	4,275	4,394
360	Net Surplus/(Deficit)	520	10	10

The increase in the budget between the Main Estimates and the Supplementary Estimates of $119,000 was due to an expense transfer from 2008/09 to 2009/10 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($349,000), a reallocation of capability funding ($42,000) and an increase in the funding required for the State Sector Retirement Savings Scheme ($1,000), partially offset by transfers of funding to Vote Internal Affairs ($200,000) and Vote Local Government ($42,000), a reallocation of shared services costs ($25,000) and a decrease in the funding required for KiwiSaver ($6,000).

Actual expenditure was 12% lower than the Supplementary Estimates mainly due to delays in the implementation of the Information Management Development Programme, for which an in-principle expense transfer from 2009/10 to 2010/11 has been approved (a combined total of up to $1.000 million with the output expense Support Services, Information and Education).

Vote Emergency Management

Policy Advice – Emergency Management

Description

This output covers:

• policy advice and information on matters relating to civil defence and emergency management. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister of Civil Defence, as required, in Cabinet committees, select committees and Parliament
• draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister of Civil Defence or referred from other Ministers.

This work contributes to the development of Safer communities.

Performance information

Emergency Management Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice will be delivered according to the Output Plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Very Good	Very Good	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%	Achieved
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	100%	100%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries and answers to parliamentary questions	20–40	173[1]	164

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
961	Crown	860	955	860
20	Third Parties	23	19	20
981	Total Revenue	883	974	880
927	Expenses	846	974	880
54	Net Surplus/(Deficit)	37	0	0

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $94,000 was due to a reallocation of capability funding ($95,000), partially offset by an increase in the funding required for KiwiSaver ($1,000).

Vote Emergency Management

Support Services, Information and Education

Description

This output covers:

• developing and implementing policies and projects that will assist with information services, readiness, and education within the civil defence emergency management (CDEM) sector
• providing support, monitoring, information, frameworks, guidelines and professional development for the CDEM sector
• developing and delivering long-term national programmes to raise individual and community awareness and preparedness.

This work contributes to the development of Safer communities.

Performance information

Emergency Sector Support and Development

RESULTS INFORMATION	PERFORMANCE sTANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of CDEM Groups that rank their satisfaction with the level of service provided by regional emergency management advisors at 3 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:	80%	93%	95%	Achieved
Percentage of attendees who are satisfied with the education or training interventions attended, as measured by course satisfaction surveys, is no less than:	85%	100%	98%	Achieved
Percentage of stakeholders who receive MCDEM’s newsletters/ updates that rate their satisfaction with the quality of the publications at 3 or above on a scale of 1 to 5, as measured by the stakeholder survey, is no less than:	90%	97%	98.8%	Achieved
Percentage of stakeholders that rank their satisfaction with the quality of guidelines, codes, technical standards developed by MCDEM at 3 or above on a scale of 1 to 5, as measured by stakeholder surveys, is no less than:	80%	98%	New measure	Achieved
Number of CDEM readiness and response exercises participated in and/or evaluated	8	8	7	Achieved
Number of newsletters/updates provided to the CDEM sector	16	17	18	Achieved
Develop or review guidelines, codes, technical standards or other CDEM sector information publications	1–3	2	5	Achieved
Deliver or sponsor education or training interventions in consultation with the emergency management sector and other relevant organisations	6	7	9	Achieved

Community Information

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Mass-media promotional activity is delivered through television, radio, print, and the web in accordance with the Public Education Programme	Achieved	Achieved	Achieved	Achieved
The level of public awareness of the television campaign, as measured by the annual survey, which forms part of the Public Education Programme, is greater than:	50%	68%	62%	Achieved
The ‘What’s the Plan, Stan’ schools programme is delivered through the ongoing development and promotion of the resource in accordance with the national Public Education Programme	Achieved	Achieved	Achieved	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
6,218	Crown	6,142	5,712	6,138
66	Third Parties	79	75	69
6,284	Total Revenue	6,221	5,787	6,207
5,621	Expenses	5,458	5,800	6,220
663	Net Surplus/(Deficit)	763	(13)	(13)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $420,000 was due to an expense transfer from 2008/09 to 2009/10 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($651,000) and a reallocation of capability funding ($53,000), partially offset by a transfer of funding to Vote Local Government ($258,000), a reallocation of shared services costs ($20,000) and a decrease in the funding required for Kiwisaver ($6,000).

Actual expenditure was 12% lower than the Supplementary Estimates mainly due to delays in the implementation of the Information Management Development Programme, for which an in-principle expense transfer from 2009/10 to 2010/11 has been approved (a combined total of up to $1.000 million with the output expense, Management of National Emergency Readiness, Response and Recovery).

Vote Internal Affairs

The funding within Vote Internal Affairs contributes to a wide range of outcomes for New Zealand people, communities and government.

The services provided through this Vote have enabled the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Impact	Contributes to:
Contestable Services	Providing translation and foreign language services to Government and the public	Executive Government is well supported
Government Technology Services	Developing and implementing a plan for increased interoperability of ICT systems and services across the State sector Establishing and promulgating standards and architecture for common ICT services Operating as a lead agency to deliver common ICT services to the public and agencies	Common information and communications technology (ICT) services deliver improved State sector performance and better citizen experience
Identity Services	Providing reliable and accessible identity services Providing sector leadership in identity information management	New Zealand’s approach to identity is trusted and well led Strong, sustainable communities/hapū/iwi
Information and Advisory Services	Providing neutral advice and impartial secretariat services	Executive Government is well supported
Policy Advice – Internal Affairs	Providing leadership and advice on matters relating to gaming, censorship, fire, identity and more	Strong, sustainable communities/hapū/iwi Safer communities New Zealand’s approach to identity is trusted and well led Executive Government is well supported
Regulatory Services	Encouraging and enforcing compliance with gambling legislation Encouraging and enforcing compliance with the Films, Videos and Publications Classification Act 1993, and the Unsolicited Electronic Messages Act 2007	Safer communities
Services for Ethnic Affairs	Providing advice that supports community development Providing responsive policies and services to diverse communities	Strong, sustainable communities/hapū/iwi
Anti-Money Laundering and Countering Financing of Terrorism	Establishment and implementation of a supervisory function under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009	Safer communities

Vote Internal Affairs

Contestable Services

Description

This output covers services including translation and other foreign language services to government agencies, non-government organisations and the public.

Performance information

Translation Services

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of respondents to a customer survey who rate their satisfaction with the quality of translation services at 3 or above on a scale of 1 to 5 is no less than:	99%	100%	100%	Achieved
Percentage of translations meeting timeframes agreed with customers is no less than:	99%	99.11%	99.5%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
0	Crown	0	0	0
870	Third Parties	833	899	908
870	Total Revenue	833	899	908
834	Expenses	818	899	908
36	Net Surplus/(Deficit)	15	0	0

The increase in the budget between the Main Estimates and the Supplementary Estimates of $9,000 was due to forecast additional demand for translation services ($34,000) partially offset by reduced activity associated with a decrease in revenue from sub-leased properties ($25,000).

Actual expenditure was 10% lower than the Supplementary Estimates mainly due to a lower level of demand for Translation Services.

Vote Internal Affairs

Government Technology Services – Internal Affairs

Description

This output covers the development, deployment and operation of technology services across the State sector, and includes:

• the provision of government information and services to the public and State sector agencies using the government’s web presence
• providing online identity infrastructure
• overseeing the managed exit of agencies from the Government Shared Network.

Performance information

Internal Affairs – Government Technology Services

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Web Advisory Services implementations including risk, identity and web 360, delivered to larger agencies, no less than:	10	13	New measure	Achieved
Develop the future service and public access approach and direction for newzealand.govt.nz with input from key stakeholders	Achieved	Achieved	New measure	Achieved
Standardise, rationalise and consolidate State Services employee collaboration tools such as the Public Sector Intranet (PSI) and Shared Workspaces	Achieved	Not achieved	New measure	Not achieved Additional priorities have impacted the progress of this initiative. Requirements gathering has been completed; however, as DIA is working to replace its web delivery platform, collaboration tools development has been delayed until the platform is available. Delivery is planned in 2010.
Number of logons issued for igovt logon service is no less than:	250,000	52,219	New measure	Not achieved Delays in integrating external organisations have led to the igovt logon target not being met. The target is anticipated to be met in 2010/11.
Number of agencies connecting to igovt logon service is no less than:	24	16	New measure	Not achieved A number of agencies are in the process of connecting to the igovt logon service but are not yet formally connected.
igovt Identity Verification Service operating in pilot with Births, Deaths and Marriages	Achieved	Achieved	New measure	Achieved
Network provider selected and Government Shared Network (GSN) transition completed	Achieved	Achieved	New measure	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
0	Crown	11,335	22,845	11,335
0	Third Parties	1,265	1,110	1,180
0	Total Revenue	12,600	23,955	12,515
0	Expenses	11,511	23,955	12,515
0	Net Surplus/(Deficit)	1,089	0	0

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $11.440 million was primarily due to the transfer of functions relating to the identity management web infrastructure to the output expense Identity Services ($8.639 million), together with expense transfers from 2009/10 to 2010/11 for the all-of-government authentication programme ($6.000 million) and the all-of-government common information and communication technologies work programme ($0.500 million), partially offset by an expense transfer from 2008/09 to 2009/10 for the Government Shared Network ($3.414 million) and a transfer of funding from Vote Emergency Management for capability building ($0.200 million).

Actual expenditure was 8% lower than the Supplementary Estimates due to slower activity than anticipated on a number of government information services projects and lower expenditure on the Government Shared Network to one.govt transition initiative. An in-principle expense transfer of up to $1.040 million from 2009/10 to 2010/11 was approved for work on the development of the all-of-government common information and communications technology that will continue in 2010/11.

Vote Internal Affairs

Identity Services

Description

This output includes:

• issuing New Zealand passports
• processing citizenship applications
• issuing certificates and providing information and services relating to births, deaths, marriages and civil unions
• maintaining national records relating to passports, citizenship, births, deaths, marriages and civil unions
• providing data or data verification to international government agencies, to enhance border security and facilitate travel
• working across government to develop authentication of identity and to facilitate good practice based on the Evidence of Identity Standard.

This work contributes to the development of the following outcomes:

• New Zealand’s approach to identity is trusted and well led
• Strong, sustainable communities/hapū/iwi.

Performance information

Citizenship

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of citizenship documents issued without error is no less than:	99%	99.74%	99.7%	Achieved
Percentage of applications for grant of citizenship recommended to the Minister within four months of receipt of a correctly completed application, for applications received since 1 July 2008, is no less than:	80%	91%	92.5%	Achieved
Percentage of applications for grant of citizenship recommended to the Minister within six months of receipt of a correctly completed application, for applications received prior to 1 July 2008, is no less than:	80%	No longer measured This measure relates to applications received prior to 1 July 2008. It was split from the measure above in Feb 2009 and removed in Feb 2010.
Percentage of applications for registration of citizenship, not involving adoption, processed within twenty working days of receiving a correctly completed application is no less than:	95%	99.12%	99%	Achieved
Percentage of certificates of citizenship status issued within twenty working days of receipt of a correctly completed application is no less than:	95%	99.54%	99.6%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of applications for grant of citizenship to foreign nationals recommended to the Minister	10,000–14,000	15,623	19,542
Number of registrations of citizenship by descent for New Zealanders born abroad	6,500–8,500	8,552	7,936
Number of certificates of citizenship status issued	2,500–3,500	4,028	3,545

Passports

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of passports, certificates and other identity documents issued without error is no less than:	99%	99.94%	99.9%	Achieved
Percentage of passports issued within 10 working days for standard passports, and three working days for urgent passports, on receipt of a correctly completed application is no less than:	99%	99.40%	99.9%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of passports issued in standard service	378,000– 434,000	396,048	352,246
Number of passports issued in urgent service	35,000– 43,000	36,841	34,659
Number of other travel documents issued	1,000–1,400	1,255	1,173

Births, Deaths, Marriages and Civil Unions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of birth, death, marriage and civil union information registered without error is no less than:	99%	99.58%	99.8%	Achieved
Percentage of birth, death, marriage and civil union certificates issued without error is no less than:	99%	99.68%	99.8%	Achieved
Percentage of deaths registered within three working days of receipt of a correctly completed notification is no less than:	98%	99.97%	99.9%	Achieved
Percentage of births, marriages and civil unions registered within four working days of receipt of a correctly completed notification or application is no less than:	98%	99.98%	99.9%	Achieved
Percentage of certificates from fully computerised registrations issued within one working day of receipt of a correctly completed application is no less than:	99%	99.89%	99.6%	Achieved
Percentage of certificates from partially computerised registrations issued within eight working days of receipt of a correctly completed application is no less than:	98%	99.99%	99.8%	Achieved
Percentage of birth, death, marriage and civil union printouts issued within eight working days of a correctly completed application is no less than:	97%	99.99%	99.5%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 actual
Number of birth registrations	58,000– 64,000	65,387	64,366
Number of death registrations	27,000– 31,000	29,002	29,152
Number of marriage and civil union registrations	22,000– 26,000	23,720	23,883
Number of birth, death, marriage and civil union certificates issued	210,000– 240,000	246,702	253,182
Number of printouts issued	18,000– 25,000	42,053	34,323

Authentication

evidence of identity standard	ESTIMATED VOLUME	2009/10 ACTUAL
Revised Evidence of Identity (EOI) Standard is submitted to the e-GIF Management Committee for consideration in 2009/10 for acceptance as a “Recommended” e-GIF standard	Achieved	Engagement is underway with 12 agencies on risk assessments Work programme for 2009/10 was completed, and new work programme for 2010/11 has been drafted.

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
10,012	Crown	16,986	8,359	16,986
74,572	Third Parties	79,801	78,391	77,531
84,584	Total Revenue	96,787	86,750	94,517
84,704	Expenses	96,484	92,109	99,876
(120)	Net Surplus/(Deficit)	303	(5,359)	(5,359)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $7.767 million was primarily due to the transfer of functions relating to the identity management web infrastructure from the output expense Government Technology Services ($8.639 million), together with funding received from the Ministry of Foreign Affairs and Trade as a contribution towards the Vanuatu passport project ($0.172 million), increased demand for Birth, Death and Marriage products ($0.240 million), increased rentals from sub-leased properties ($0.140 million), and increases in the funding required for KiwiSaver ($0.044 million) and the State Sector Retirement Savings Scheme ($0.022 million), partially offset by decreased demand for passport products ($1.055 million) and citizenship products ($0.423 million).

Vote Internal Affairs

Information and Advisory Services

Description

This output covers:

• publishing the New Zealand Gazette
• authenticating official documents
• coordinating the congratulatory message service
• providing information, advisory and support services to commissions of inquiry and similar bodies, as required.

This work is an administrative service for Government and contributes to the key objective of ensuring Executive Government is well supported.

Performance information

New Zealand Gazette

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Number of complaints where published text is inconsistent with text supplied by client is no more than:	12 per year	4	3.6 (revised measure)	Achieved
Percentage of Principal and Customs editions of The New Zealand Gazette available at retail outlets by the applicable deadline is no less than:	100%	100%	100%	Achieved

Authentications Unit and Congratulatory Message Service

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of Authentications delivered to customers within agreed timeframes is no less than:	98%	99.9%	100%	Achieved
Percentage of congratulatory messages delivered to customers within agreed timeframes is no less than:	98%	100%	99% (revised measure)	Achieved
Number of Authentication confirmations returned by the customer as inaccurate is, on average, no more than:	12 per year	4	9 (revised measure)	Achieved
Number of congratulatory messages returned by the customer as inaccurate is no more than:	12 per year	3	New measure	Achieved

Commissions of Inquiry and Similar Bodies

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Commissioners’ rating of the timeliness of services provided is 3 or above on a scale of 1 to 5	3 or above	3	5	Achieved
Commissioners’ rating of the quality of services provided is 3 or above on a scale of 1 to 5	3 or above	3	5	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,137	Crown	2,179	1,677	2,179
1,628	Third Parties	1,573	1,335	1,432
5,765	Total Revenue	3,752	3,012	3,611
4,444	Expenses	2,816	3,010	3,609
1,321	Net Surplus/(Deficit)	936	2	2

The increase in the budget between the Main Estimates and the Supplementary Estimates of $599,000 was due to an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($312,000), new funding for the Forum for Complainants of Police Misconduct (net $190,000) and for the provision of financial services to the Ministry of Pacific Island Affairs ($90,000), together with an increase in the funding required for the State Sector Retirement Savings Scheme ($7,000).

Actual expenditure was 22% lower than the Supplementary Estimates primarily due to a lower level of uptake of the Listening and Assistance Service.

Vote Internal Affairs

Policy Advice – Internal Affairs

Description

This output covers:

• policy advice and information on matters relating to:
• gambling, censorship, unsolicited electronic messages, fire, identity, public inquiries and daylight saving
• the performance of and appointments to Crown entities
• appointments to statutory bodies
• the Significant Community-Based Project Fund.

Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister of Internal Affairs, as required, in Cabinet committees, select committees and Parliament.

• draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister of Internal Affairs or referred from other Ministers.

This work contributes to the development of the following outcomes:

• Strong, sustainable communities/hapū/iwi
• Safer communities
• New Zealand’s approach to identity is trusted and well led and the key objective of
• Ensuring Executive Government is well supported.

Performance information

Internal Affairs Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice will be delivered according to the Output Plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Good – Very Good	Very Good	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	99.9%	99.9%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	99.3%	100%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	92.9%	94.1%	Not achieved One response out of 14 was late.
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	96.6%	99.6%	Not achieved Three responses out of 87 were late.

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries and answers to parliamentary questions	550–650	716	864

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
5,146	Crown	4,520	4,208	4,520
53	Third Parties	65	117	149
5,199	Total Revenue	4,585	4,325	4,669
4,760	Expenses	4,021	4,324	4,668
439	Net Surplus/(Deficit)	564	1	1

The increase in the budget between the Main Estimates and the Supplementary Estimates of $344,000 was due to an expense transfer from 2008/09 from 2009/10 for sustainable accommodation ($438,000), an increase in the funding required for KiwiSaver ($25,000) and the State Sector Retirement Savings Scheme ($7,000), partially offset by a transfer of funding to the non-departmental other expense Miscellaneous Grants – Internal Affairs for funding for the Nelson Historic Theatre Trust ($84,000), and a reallocation of shared services costs ($42,000).

Actual expenditure was 14% lower than the Supplementary Estimates mainly as a result of vacancies and efficiency gains over the course of the year.

Vote Internal Affairs

Regulatory Services

Description

This output covers:

• providing operational policy advice on the gambling regulatory regime pursuant to the Gambling Act 2003
• licensing gambling operators; completing audits, venue inspections and working with the community and stakeholders to best achieve compliance with gambling legislation; responding to possible breaches of gambling legislation; resolving all breaches of gambling legislation; and responding to inquiries from the community and stakeholders on gambling legislation
• providing enforcement of the Films, Videos, and Publications Classification Act 1993, and advice and information to stakeholders and the public regarding censorship legislation
• providing enforcement of the Unsolicited Electronic Messages Act 2007 and advice and information to stakeholders and the public regarding unsolicited electronic messages; participating in and complying with international regulatory arrangements to address the problem of unsolicited electronic messages
• providing services to the Gambling Commission (these functions are carried out entirely separately from the Department’s gambling-related policy and operational functions, to underpin the independence of the Gambling Commission).

This work contributes to the development of Safer communities.

Performance information

Regulatory Services – Gambling

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of audits of club gaming machine societies completed within two months is no less than:	80%	94.6%	New measure	Achieved
Percentage of audits of non-club gaming machine societies completed within three months is no less than:	80%	64.3%	New measure	Not achieved The complexity of the issues identified during the audit process has led to longer completion times.
Percentage of gambling prosecution cases dismissed where prima facie case is not established is no more than:	5%	0%	0%	Achieved
Percentage of respondents to a survey of gambling sector organisations and operators who rate their satisfaction with how information services provided by the Department support their ability to comply with relevant laws conditions and rules at 3 or above on a scale of 1 to 5 is no less than:	85%	94%	96%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of club and non-club licence renewal applications processed	350–400	440	362 (revised measure)
Number of other class 3 and 4 licence applications and Certificates of Approval processed	5,500–6,000	4,292	6,622 (revised measure)
Number of clubs and non-clubs audited	17–40	70	New measure
Number of venue inspections	200–300	292	New measure
Number of possible breaches of gambling legislation identified	As required	208	New measure
Number of breaches found	As required	88	New measure

Gambling Commission

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
The Gambling Commission’s satisfaction with the services provided by the secretariat is 3 or above on a scale of 1 to 5	3 or above	5	5	Achieved

Regulatory Services – Censorship

RESULTS INFORMATION	PERFORMANCE sTANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of non-compliant practices identified during inspection processes or as a result of complaints are dealt with during the inspection or within 3 months, and the balance dealt with within 12 months	75% within 3 months 25% within 12 months	86% 14%	87% 13%	Achieved
Percentage of censorship prosecution cases dismissed where prima facie case is not established is no more than:	5%	0%	0%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of inspections at outlets for publications/videos/films undertaken	1,500	1,980	1,577
Number of censorship complaints and proactive investigations for publications/videos/films and on the Internet responded to	600	902	854
Number of censorship prosecutions undertaken	20–40	39	49

Regulatory Services – Unsolicited Electronic Messages

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of New Zealand-linked complaints, which are dealt with within 3 months of receipt and the balance dealt with within 12 months is no less than:	75% within 3 months 25% within 12 months	77% 23%	34.2% 65.8% (revised measure)	Achieved
Number of formal presentations to industry and the community	4	15	9	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of New Zealand-linked complaints (including complaints about electronic messages containing unsolicited sexual content) and proactive investigations responded to	700	827	637
Number of public enquiries responded to	300	2,129	New measure
Number of civil liability proceedings undertaken	As required	5	New measure

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
3,198	Crown	3,639	3,639	3,639
23,210	Third Parties	22,808	23,737	23,733
26,408	Total Revenue	26,447	27,376	27,372
25,166	Expenses	24,910	25,929	25,925
1,242	Net Surplus/(Deficit)	1,537	1,447	1,447

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $4,000 was due to a reduction in the funding required for KiwiSaver.

Vote Internal Affairs

Services for Ethnic Affairs

Description

This output covers policy advice and information on matters relating to ethnic affairs, including:

• preparing ministerial briefings and speech notes, and providing support for the Minister for Ethnic Affairs, as required, in Cabinet committees, select committees and Parliament
• providing draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister for Ethnic Affairs or referred from other Ministers
• providing advisory and information services to ethnic communities, and information to the public to raise the level of knowledge about ethnic communities and their contribution to New Zealand
• providing advice on ethnic perspectives to other agencies through participating in cross-government initiatives and providing secondary policy advice
• managing the contract for the telephone interpreting service (Language Line)
• providing information and training to ethnic communities and government agencies on using Language Line.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Ethnic Affairs Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice is delivered according to the Output Plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Good	Good	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	N/A	Achieved
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	100%	100%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries, and answers to parliamentary questions	40	29	32

Advisory and Information Services to Ethnic Communities

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of key stakeholders who rate the quality and effectiveness of the advisory services provided to ethnic communities at 3 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:	85%	98%	92%	Achieved
Percentage of Language Line Services (calls) that are a subject of a complaint is no more than:	0.5%	0.1%	0	Achieved
Percentage of requests for written advice answered within 10 working days or according to the timeframes agreed with the correspondent is no less than:	95%	99.6%	99%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of requests from ethnic communities for information or advice responded to	3,500–4,000	9,373[2]	8,801
Number of ethnic communities and government agencies provided with information and training on the use of Language Line	50	94	148

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,742	Crown	4,718	4,557	4,718
1,021	Third Parties	949	962	1,197
5,763	Total Revenue	5,667	5,519	5,915
5,670	Expenses	5,651	5,520	5,916
93	Net Surplus/(Deficit)	16	(1)	(1)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $396,000 was due to additional demand for Language Line ($245,000), a reallocation of shared services costs ($151,000), an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($10,000), together with an increase in the funding required for the State Sector Retirement Savings Scheme ($2,000), partially offset by a decrease in the funding required for KiwiSaver ($12,000).

Vote Internal Affairs

Anti-Money Laundering and Countering Financing of Terrorism

Description

This output covers the establishment and implementation of a supervisory function under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

This work contributes to the development of Safer communities.

Performance information

Activity for the 2009/10 financial year consisted of developing and setting up the function. The supervisory outputs will not commence until a date yet to be set by Order in Council (October 2011 at the earliest). Performance measures will be developed in the lead-up to full implementation.

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
0	Crown	967	0	967
0	Third Parties	2	0	0
0	Total Revenue	969	0	967
0	Expenses	353	0	967
0	Net Surplus/(Deficit)	616	0	0

This appropriation was created in 2009/10 to fund the supervisory functions carried out in respect of reporting entities for which the Department is the relevant supervisor under the Anti-Money Laundering and Countering Financing of Terrorism Act.

Actual expenditure was 63% lower than the Supplementary Estimates due to delays in the establishment of the Anti-Money Laundering and Countering Financing of Terrorism unit, and for which an in-principle expense transfer from 2009/10 to 2010/11 of up to $500,000 was approved.

Vote Local Government

The funding within Vote Local Government enabled the Department to administer a system of local government which optimises economic, social and cultural benefits to key stakeholders.

The services provided through this funding has enabled the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Impact	Contributes to:
Implementation of Auckland Governance Reforms	Providing advice and information on the system of local government Promoting effective relationships between local government and communities	Strong, sustainable communities
Information, Support and Regulatory Services
Policy Advice – Local Government

Vote Local Government

Implementation of Auckland Governance Reforms

Description

This output covers the implementation of the Government’s decisions on the recommendations of the Royal Commission on Auckland Governance.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Local Government Commission Advice and Support

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
An Establishment Board and transition agency to manage the transition to new local governance arrangements in Auckland will be established according to the provisions in legislation	Achieved	Achieved	New measure	Achieved
A plan and budget for the management of the transition will be developed, within the agreed timeframe, after the legislation is in place	Achieved	Achieved	New measure	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
1,275	Crown	0	9,144	0
1	Third Parties	464	0	566
1,276	Total Revenue	464	9,144	566
232	Expenses	379	9,144	566
1,044	Net Surplus/(Deficit)	85	0	0

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $8.578 million reflects a transfer to the non-departmental capital appropriation, Loan to the Auckland Transition Agency ($10.187 million), partially offset by an expense transfer from 2008/09 to 2009/10 for the establishment of the Auckland Transition Agency ($1.043 million) and an increase in funding for the provision of financial and information technology services to the Auckland Transition Agency ($0.566 million).

Actual expenditure was 33% lower than the Supplementary Estimates mainly reflecting lower demand for the provision of financial and information and technology services to the Auckland Transition Agency.

Vote Local Government

Information, Support and Regulatory Services – Local Government

Description

This output covers:

• providing advisory and support services to the Local Government Commission in respect of its statutory functions
• providing information to and about local government
• administering the Local Government Act 2002, Local Electoral Act 2001 and other statutes
• administering the Rates Rebate Scheme
• providing regulatory and boating services for Lake Taupo
• governance and management of the National Dog Control Information Database and education about dogs
• providing operational advice and support to the Minister of Local Government.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Local Government Commission Advice and Support

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Local Government Commission’s satisfaction with the quality of advice and support services provided rated at 3 or above on a scale of 1 to 5 is no less than:	3 or above	4	4	Achieved
Percentage of Local Government Commission decisions dispatched to parties within 10 working days of decision, or to such other timetable as instructed by the Commission is:	100%	100%	100%	Achieved

Local Government Services

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of rates rebate claims processed accurately is no less than:	99%	99%	100%	Achieved
Percentage of requests for information from the public about the Rates Rebate Scheme responded to within 15 working days is no less than:	99%	98%	100%	Not achieved A lack of resource in the month of June led to measure not being achieved.
Percentage of claims for rates rebates processed within 20 working days is no less than:	98%	98%	99.99%	Achieved
Percentage of system availability for the National Dog Database is no less than:	99%	99%	99.99%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of responses to requests for information from the public about the Rates Rebate Scheme	300–600	473	444
Number of rates rebate claims received for processing	100,000– 140,000	109,695	109,905

Regulatory and Boating Services for Lake Taupo

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
The Taupo Harbourmaster will implement a programme of facilities inspection and maintenance	Facilities managed in accordance with programme and standards	Achieved	Achieved	Achieved
All boating facilities on Lake Taupo are maintained to an appropriate level of safety and usability	Facilities maintained to specified standards	Achieved	Achieved	Achieved
Percentage of respondents to a survey of key stakeholders who rate their satisfaction with the quality of Lake Taupo regulatory services at 3 or above on a scale of 1–5 is no less than:	85%	100%	100%	Achieved
Percentage of prosecutions taken under navigation safety legislation and regulations dismissed because a prima facie case has not been established is no more than:	10%	0%	0%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,852	Crown	3,277	3,137	3,277
663	Third Parties	682	900	818
5,515	Total Revenue	3,959	4,037	4,095
5,080	Expenses	4,067	4,057	4,115
435	Net Surplus/(Deficit)	(108)	(20)	(20)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $58,000 reflects a transfer of funding from Vote Emergency Management for capability building ($300,000), together with an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($55,000), a reallocation of shared services costs ($13,000), and an increase in the funding required for Kiwisaver ($4,000), partially offset by a transfer of funding to Policy Advice – Local Government for the monitoring of the Auckland Transition Agency ($228,000), a decrease in levies required from territorial authorities for the management of the National Dog Database ($50,000) and a decrease in the funding required for the State Sector Retirement Savings Scheme ($36,000).

Vote Local Government

Policy Advice – Local Government

Description

This output covers:

• policy advice and information on local government issues. It also involves monitoring the local government system, preparing ministerial briefings and speech notes, and providing support for the Minister of Local Government, as required, in Cabinet committees, select committees and Parliament
• draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister of Local Government or referred from other Ministers.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

Performance information

Local Government Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice will be delivered according to the Output Plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Very Good	Very Good	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	90%	100%	99.9%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	99.9%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	N/A	Achieved
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	100%	100%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries and answers to parliamentary questions	3,000–3,500	1,877[3]	1,807

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
7,109	Crown	7,358	7,072	7,360
219	Third Parties	86	94	66
7,328	Total Revenue	7,444	7,166	7,426
7,741	Expenses	7,258	7,167	7,427
(413)	Net Surplus/(Deficit)	186	(1)	(1)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $260,000 was due to a transfer of funding from Information, Support and Regulatory Services – Local Government for the monitoring of the Auckland Transition Agency ($228,000), a reallocation of shared services costs ($53,000), an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($7,000), and an increase in the funding required for KiwiSaver ($4,000), partially offset by a decrease in the funding required for the State Sector Retirement Savings Scheme ($32,000).

Vote Ministerial Services

The funding within Vote Ministerial Services is used to provide advice and services that ensure the Executive Government is well supported. This includes:

• Support Services to Ministers
• VIP Transport
• Visits and Official Events Coordination.

The services provided through this funding have enabled the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Impact	Contributes to:
Support Services to Ministers	Ensuring that a range of services and processes needed to be effective is available to the Executive, both inside and outside Parliament	Executive Government is well supported
VIP Transport
Visits and Official Events Coordination

Vote Ministerial Services

Support Services to Ministers

Description

This output covers:

• providing a range of support services for Members of the Executive, including office administration, accounting, personnel, information and communications technology, facilities management, media and other advisory services
• providing and managing residential accommodation for Members of the Executive, both owned and leased property.

This work contributes to ensuring Executive Government is well supported.

Performance information

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of Members of the Executive responding to the annual satisfaction survey who assess the quality of support services provided at 3 or above on a scale of 1 to 5 is no less than:	90%	95%	95.5%	Achieved
Percentage of Members of the Executive responding to the annual satisfaction survey who assess their satisfaction with the timeliness of services provided to them at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	95.5%	Achieved
The Minister Responsible for Ministerial Services is requested to indicate his/her satisfaction with the level of administration of support services provided to the Executive	Satisfied or better*	Very Good	Very Good	Achieved
The Minister Responsible for Ministerial Services is requested to indicate his/her satisfaction with the quality of operational advice	Satisfied or better*	Very Good	Very Good	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
29,943	Crown	26,710	27,686	26,713
1,241	Third Parties	448	483	399
31,184	Total Revenue	27,158	28,169	27,112
30,154	Expenses	26,758	28,168	27,111
1,030	Net Surplus/(Deficit)	400	1	1

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $1.057 million was due to transfers of funding to the non-departmental other expense Members of the Executive’s Internal and External Travel ($350,000) and the departmental output expense Visits and Official Events Coordination ($300,000), a reclassification of the ministerial accommodation payments as a non-departmental expense ($200,000), a reallocation of shared services costs ($149,000), and a decrease in the funding required for the State Sector Retirement Savings Scheme ($97,000), partially offset by an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($26,000), and an increase in the funding required for KiwiSaver ($13,000).

Vote Ministerial Services

VIP Transport

Description

This output covers the provision of:

• chauffeur-driven vehicle services for Members of the Executive, the Leader of the Opposition, the Speaker, former Prime Ministers and their spouses, former Governors-General and their spouses, the judiciary and distinguished visitors
• self-drive vehicles for Members of the Executive.

This work contributes to ensuring Executive Government is well supported.

Performance information

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of Members of the Executive who rate their satisfaction with the transport services provided to them at 3 or above on a scale of 1 to 5 is no less than:	90%	100%	100%	Achieved
Percentage of replacement vehicles complying with European Fuel Emission Standard IV is no less than:	90%	100%	100%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
0	Revenue Crown	0	0	0
7,661	Revenue Third Parties	7,242	7,921	7,921
7,661	Total Revenue	7,242	7,921	7,921
7,653	Expenses	7,178	7,921	7,921
8	Net Surplus/(Deficit)	64	0	0

Actual expenditure was 9% lower than the Supplementary Estimates mainly reflecting improved business practice and fleet performance, together with some reduction in the demand for the services.

Vote Ministerial Services

Visits and Official Events Coordination

Description

This output covers services supporting:

• visits by guests of government
• receptions at international airports for the Governor-General, Members of the Executive and guests of government
• State and ministerial functions
• commemorative events
• national anniversaries.

This work contributes to ensuring Executive Government is well supported.

Performance information

Coordination of Visits

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of visit programme content and logistics arranged to reflect visit objectives is:	100%	100%	100%	Achieved
Percentage of Ministers who rate their satisfaction with the quality of arrangements for ministerial and State functions at 3 or above on a scale of 1 to 5 is no less than: (Only Ministers sponsoring ministerial and State functions are surveyed)	90%	100%	100%	Achieved

Coordination of Official Events

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of Members of the Executive who rate their satisfaction with the coordination and management of official events at 3 or above on a scale of 1 to 5 is no less than: (Only Ministers with responsibility for hosting events are surveyed)	90%	100%	100%	Achieved

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
4,444	Crown	4,698	4,412	4,698
30	Third Parties	36	25	38
4,474	Total Revenue	4,734	4,437	4,736
3,912	Expenses	4,472	4,437	4,736
562	Net Surplus/(Deficit)	262	0	0

The increase in the budget between the Main Estimates and the Supplementary Estimates of $299,000 was due to a transfer of funding from the departmental output expense Support Services to Ministers ($300,000), an increase in the funding required for the State Sector Retirement Savings Scheme ($13,000), and an expense transfer from 2008/09 to 2009/10 for sustainable accommodation ($10,000), partially offset by a reallocation of shared services costs ($24,000).

Actual expenditure was 6% lower than the Supplementary Estimates reflecting the cancellation or postponement of a number of scheduled guests of government visits.

Vote Racing

The funding within Vote Racing contributes to the ongoing integrity and community benefit of racing. This includes providing policy advice on matters relating to racing, sports betting, and the racing industry generally, as well as support to the Minister for Racing, as required.

The services provided within Vote Racing enable the Department to contribute to its outcomes as described in Part Two (Outcome Contribution) and below.

Output	Impact	Contributes to:
Policy Advice – Racing	Provide policy advice to help ensure the ongoing integrity and community benefit of racing	Safer communities

Vote Racing

Policy Advice – Racing

Description

This output covers:

• policy advice and information on matters relating to racing and sports betting and on the racing industry generally. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister for Racing, as required, in Cabinet committees, select committees and Parliament, and administration of Crown funding in relation to racing
• draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions addressed to the Minister for Racing or referred from other Ministers.

This work contributes to the development of Safer communities.

Performance information

Racing Policy Advice

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Policy advice is delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister for Racing and the Chief Executive. The policy programme is set out below: Administering the Racing Safety Development Fund and the Racing Promotion and Sponsorship Scheme Reviewing the Racing Safety Development Fund Providing ad hoc advice on racing Responding to other portfolio initiatives	100%	100%	100%	Achieved
Policy advice is delivered in accordance with agreed policy quality criteria as listed here	100%	100%	100%	Achieved
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better*	Very Good	Very Good	Achieved
Policy advice is delivered according to the timeframes agreed	100%	100%	100%	Achieved

(* Ratings used in all Ministerial Satisfaction Surveys are – Very Good, Good, Satisfied, Poor or Very Poor)

Ministerial Correspondence and Questions

RESULTS INFORMATION	PERFORMANCE STANDARD	2009/10 ACTUAL	2008/09 ACTUAL	COMMENTS
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%	Achieved
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	97.4%	100%	Achieved
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%	Achieved
Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:	100%	100%	100%	Achieved

ACTIVITY INFORMATION	ESTIMATED VOLUME	2009/10 ACTUAL	2008/09 ACTUAL
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries, and answers to parliamentary questions	30–50	55	59

Revenue and output expenses
ACTUAL 2008/09 $000		ACTUAl 2009/10 $000	MAIN ESTIMATES 2009/10 $000	SUPPLEMENTARY ESTIMATES 2009/10 $000
	Revenue
265	Crown	357	356	357
3	Third Parties	6	5	4
268	Total Revenue	363	361	361
195	Expenses	246	362	362
73	Net Surplus/(Deficit)	117	(1)	(1)

Actual expenditure was 32% lower than the Supplementary Estimates reflecting efficiency gains during the year.