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Spam is the generic term for the commercial email, fax, and mobile/smart phone text (TXT) and image-based messages you receive without having requested them.

Businesses and individuals can complain to us about spam. We may investigate these complaints and take action where necessary.

Complain about spam

Internal Affairs’ Electronic Messaging Team in the Digital Safety Group is a key partner of New Zealand Government's Computer Emergency Response Team (CERT NZ). CERT NZ is the first port of call for reporting a cyber security problem:

Go to the CERT NZ website

How to send compliant electronic messages – Information for New Zealand Businesses

The Department is committed to assisting New Zealand businesses achieve full compliance with the Unsolicited Electronic Messages Act 2007. These resources provide information and guidance on compliant electronic marketing practices.

View or download our Fact Sheet:

See more detailed information and examples of compliant electronic messaging practices:

Commercial electronic messaging in New Zealand

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