part four: statement of forecast service performance

Part Four: Statement of Forecast Service Performance

Statement of Responsibility

The Statement of Intent for the Department of Internal Affairs presented in this report for the year ending 30 June 2008 has been prepared in accordance with section 38 of the Public Finance Act 1989.

The Chief Executive of the Department of Internal Affairs acknowledges, in signing this statement, that he is responsible for the information contained in this Statement of Intent.

The financial performance forecast to be achieved by the Department for the year ending 30 June 2008, specified in the Statement of Intent, is as agreed with the Minister of Internal Affairs, who is the Minister responsible for the financial performance of the Department of Internal Affairs.

The performance forecast for each output expense to be achieved by the Department for the year ending 30 June 2008, specified in the Statement of Intent, is as agreed with the Minister responsible for each Vote administered by the Department.

We certify that the information contained in this report is consistent with the existing appropriations, and the appropriations contained in the Estimates for the year ending 30 June 2008, that are being laid before the House of Representatives under section 13 of the Public Finance Act 1989.




Christopher Blake
Chief Executive

Date: 26 April 2007

     

Shirley Smith
Chief Financial Officer

Date: 26 April 2007

Vote Community and Voluntary Sector

Administration of Grants

description

This output covers:

  • providing information and assistance to prospective grant applicants
  • processing, assessing and monitoring grant applications
  • providing recommendations to Ministers on appointments to boards, committees and trusts
  • providing administration, training and support services to boards and grant distribution committees.

Grant services cover the following schemes:

  • Lottery grants
  • Community Organisation Grants Scheme
  • Crown trusts and fellowships.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.

performance information

Administration of Applications and Grants

RESULTS INFORMATION 1

PERFORMANCE STANDARD

Lottery Grants

Percentage of respondents to a survey of Lottery grant applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:

95%

Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and completed client documentation is no less than:

95%

Community Organisation Grants Scheme

Percentage of respondents to a survey of Community Organisation Grants Scheme applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of respondents to a survey of Community Organisation Grants Scheme committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:

95%

Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and correctly completed client documentation is no less than:

95%


RESULTS INFORMATION

PERFORMANCE STANDARD

Crown Trusts and Fellowships

Percentage of respondents to a survey of Crown Trust and Fellowship grant applicants who rate their satisfaction with the quality of services provided at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of respondents to a survey of Crown Trust and Fellowship committee members who rate their satisfaction with the quality of services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:

95%

Percentage of payments made to grant recipients within 20 working days of receipt of committee approval and correctly completed client documentation is no less than:

95%


ACTIVITY INFORMATION2

ESTIMATED VOLUME

Lottery Grants

Number of applications received.

3,800 - 4,700

Number of grants disbursed.

2,500 - 4,000

Community Organisation Grants Scheme

 

Number of applications received.

4,000 - 5,200

Number of grants disbursed.

3,500 - 4,500

Crown Trusts and Fellowships

 

Number of applications received.

200 - 300

Number of grants disbursed.

50 - 70


Administration and Advisory Services to Committees


RESULTS INFORMATION

PERFORMANCE STANDARD

Lottery Grants

Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of advisory services to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of administration services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Community Organisation Grants Scheme

 

Percentage of respondents to a survey of COGS committee members who rate their satisfaction with the quality of advisory services to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

Percentage of respondents to a survey of COGS committee members who rate their satisfaction with the quality of administration services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:

85%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 4,368 4,372
Other 7,988 7,940
Total Revenue 12,356 12,312
Expenses 12,330 12,311
Net Surplus/(Deficit) 26 1

Community Advisory Services

description

This output covers a community development service delivered from a national office and 16 regional offices around New Zealand. It includes providing advice, information, resources and facilitation services to empower communities/whānau/hapū/iwi, Māori organisations and community groups to develop innovative responses to meet their needs.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.


performance information

Development Assistance To Community Groups


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of respondents to a customer survey who rate their satisfaction with the quality of advice at 3 or above on a scale of 1 to 5 is no less than:

90%

Percentage of respondents to a customer survey who rate their satisfaction with the quality of information resources at 3 or above on a scale of 1 to 5 is no less than:

90%

Percentage of respondents to a customer survey who rate their satisfaction with the timeliness of advice provided at 3 or above on a scale of 1 to 5 is no less than:

90%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 5,523 5,272
Other 126 126
Total Revenue 5,649 5,398
Expenses 5,571 5,398
Net Surplus/(Deficit) 78 0

Policy Advice - Community

description

This output covers:

  • policy advice with a community/whānau/hapū/iwi development perspective. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister for the Community and Voluntary Sector, as required, in Cabinet Committees, Select Committees and Parliament
  • policy advice and information on matters relating to the performance of and appointments to the Charities Commission
  • draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister for the Community and Voluntary Sector or referred from other Ministers.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.


performance information

Community Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

50 - 120

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 1,796 1,674
Other 24 24
Total Revenue 1,820 1,698
Expenses 1,813 1,699
Net Surplus/(Deficit) 7 (1)

Vote Emergency Management

Management of National Emergency Readiness, Response and Recovery

description

This output covers:

  • monitoring, responding to and managing the recovery from events outside the capability of local civil defence emergency management (CDEM) organisations
  • maintaining the National Crisis Management Centre (NCMC) in a state of readiness
  • ensuring a dedicated level of national event management training and education
  • coordinating and managing central government response and recovery activities to local, regional and national civil defence emergencies
  • administering central government emergency response and recovery expenditure.

This work contributes to the development of Safer communities.


performance information

Monitoring of Emergency Events


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of local authorities/CDEM Groups, government agencies, Lifeline utilities that rate their satisfaction with the quality of information provided for monitoring events and incidents at 3 or above on a scale of 1 to 5, as measured by the annual stakeholder survey, is no less than:

80%

Percentage of national warnings issued within 30 minutes after the identification of a pending event is:

100%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Provide advice to local authorities/CDEM Groups, government agencies, Lifeline utilities of events and incidents that have potential to lead to civil defence emergency declarations.

As required


Management of Emergencies


RESULTS INFORMATION

PERFORMANCE STANDARD

Personnel meet the training standards, experience levels and competency requirements for management of a national emergency.

Achieved

Percentage of declared emergencies that are reviewed in accordance with the National Civil Defence Emergency Management Plan is:

100%

Percentage of activations where the NCMC is staffed within 2 hours is:

100%

Coordinate and manage the staffing of the NCMC during extended activations.

Achieved

Number of tests confirming functionality of all NCMC systems.

10

Number of NCMC development programme education or training sessions held.

10

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 3,301 3,732
Other 24 0
Total Revenue 3,325 3,732
Expenses 3,306 3,755
Net Surplus/(Deficit) 19 (23)

Policy Advice - Emergency Management

description

This output covers:

  • strategic policy development and policy advice on risk management, and on civil defence and emergency management frameworks, procedures and operations. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister of Civil Defence, as required, in Cabinet committees, select committees and Parliament
  • draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister of Civil Defence or referred from other Ministers.

This work contributes to the development of Safer communities.


performance information

Emergency Management Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

100 - 200

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 872 860
Other 0 21
Total Revenue 872 881
Expenses 861 860
Net Surplus/(Deficit) 11 21

Support Services, Information and Education

description

This output covers:

  • developing and implementing programmes and projects that will assist with information services, preparedness and education within the civil defence emergency management (CDEM) sector
  • providing support, monitoring, information, frameworks, guidelines and professional development for the CDEM sector
  • developing and delivering long-term national programmes to raise individual and community awareness and preparedness.

This work contributes to the development of Safer communities.


performance information

Emergency Sector Support and Development


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of stakeholders who rate their satisfaction with the level of support provided and that their needs and expectations have, where possible, been incorporated into the Ministry's work programme, at 3 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:

80%

Percentage of attendees who are satisfied with the education or training interventions attended, as measured by stakeholder surveys is no less than:

95%

Number of CDEM readiness and response exercises participated in and/or evaluated.

8

Number of newsletters/updates provided to the CDEM sector.

10

Number of guidelines, codes, technical standards or other CDEM sector information publications developed.

3 - 10

Number of education or training interventions delivered or sponsored in consultation with the emergency management sector and other relevant agencies or organisations.

6 - 10


Community Information


RESULTS INFORMATION

PERFORMANCE STANDARD

Mass-media promotional activity is delivered through television, radio, print and the web in accordance with the 'Public Education Programme'.

Achieved

The level of public awareness of the television campaign, as measured by the annual survey which forms part of the 'Public Education Programme', is greater than:

80%

The level of both 'at home' and 'at work' preparedness, as measured by the annual survey which forms part of 'Public Education Programme', shows an increase from the previous survey of no less than:

5%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 6,974 6,440
Other 44 47
Total Revenue 7,018 6,487
Expenses 6,995 6,488
Net Surplus/(Deficit) 23 (1)

Vote Internal Affairs

Gaming and Censorship Regulatory Services

description

This output covers:

  • issuing licences to, and analysing data from, operators involved in the higher risk forms of gambling
  • auditing and monitoring casinos, and gaming sector organisations operating gaming machines, to assess compliance, with an emphasis on high risk organisations, operators and activities
  • investigations, inspections, information gathering and intelligence dissemination regarding possible breaches of the gaming and censorship legislation and taking enforcement action against those who breach the legislation
  • responding to public inquiries and providing targeted education, advice and information regarding gambling and censorship laws, to minimise harm to the community and encourage voluntary compliance
  • providing operational policy advice on the gaming licensing regulatory regime and associated fees
  • providing services to the Gambling Commission (these functions are carried out entirely separately to the Department's gambling-related policy and operational functions, to underpin the independence of the Gambling Commission)
  • establishing and providing enforcement services and participating in international regulatory arrangements to address the problem of spam.

This work contributes to the development of Safer Communities.


performance information

Regulatory Services - Gaming


RESULTS INFORMATION

PERFORMANCE STANDARD

Number of instances of non-compliance with gambling laws that are detected during audits and investigations that result in a warning or sanction.

As required

Number of non-compliant activities that have resulted in a prosecution, an infringement notice or application to the Gambling Commission.

As required

Percentage of breaches found in audits and investigations that are followed up and result in rectification or further compliance action, in accordance with the timeframes set out in the relevant follow-up process, is no less than:

100%

Percentage of respondents to a survey of gaming sector organisations and operators who rate their satisfaction with how information services provided by the Department support their ability to comply with relevant laws, conditions and rules at 3 or above on a scale of 1 to 5 is no less than:

85%

Number of gaming prosecution cases dismissed where prima facie case is not established is no more than:

1

Number of formal presentations and compliance educative inspections to the gaming sector.

10 formal presentations

500 compliance educative inspections

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of audits of casino operator activities identified as high risk, in accordance with their risk profile.

As required

Number of investigations of all casino operators where serious non-compliance is identified through audit, intelligence or complaints.

As required


Regulatory Services - Non-Casino Gaming Machine Operations


RESULTS INFORMATION

PERFORMANCE STANDARD

All gaming machine operators' return to the community is no less than 37.12% (GST exclusive):

Achieved

Complete at least 80% of audits of all gaming machine societies, and other gambling activities identified as high risk, in accordance with their risk profile, within three months and the balance within six months.

3 months (80%)

6 months (20%)

Percentage of licence renewal applications processed within two months of receipt is no less than:

80%

Percentage of all other licence applications processed within one month of receipt is no less than:

90%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of investigations of all licensed gambling outside of casinos, where serious non-compliance is identified through audit, intelligence or complaints.

As required

Number of investigations of suspected illegal gambling.

As required

Number of investigations into offences against the Act, and crimes involving dishonesty that relate to or involve gambling, committed by persons other than holders of a casino operator's licence on casino premises.

As required


Gambling Commission


RESULTS INFORMATION

PERFORMANCE STANDARD

The Gambling Commission's satisfaction with the services provided by the secretariat is 3 or above on a scale of 1 to 5.

3 or above


Regulatory Services - Censorship


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of instances of non-compliance (excluding internet related non-compliance) with censorship laws is no greater than:

15%

All non-compliant practices identified during inspection processes or as a result of complaints are dealt with during the inspection, or within 3 months (75%) or 12 months (25%) of the completion of the inspection.

3 months (75%)

12 months (25%)

Number of censorship prosecution cases dismissed where prima facie case is not established is no more than:

1

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of inspections at outlets for publications/videos/films undertaken.

1,500

Number of censorship complaints and proactive investigations for publications/videos/films and on the Internet responded to.

700

Number of censorship prosecutions undertaken.

20 - 40

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 2,397 2,847
Other 18,516 21,186
Total Revenue 20,913 24,033
Expenses 22,827 23,908
Net Surplus/(Deficit) (1,914) 125

Identity Services

description

This output covers:

  • assessing applications for and issuing New Zealand passports and other travel documents
  • assessing applications for grant of citizenship
  • registering and confirming citizenship
  • registering births, deaths, marriages and civil unions
  • issuing certificates and providing information and services relating to births, deaths, marriages and civil unions
  • maintaining national records relating to passports, citizenship, births, deaths, marriages and civil unions
  • developing authorised information-matching programmes with specified government agencies
  • providing data or data verification to international government agencies, to enhance border security and facilitate travel
  • working across government to develop authentication of identity and to facilitate good practice based on the Evidence of Identity Standard.

This work contributes to the development of the following outcomes:

  • Trusted records of New Zealand identity
  • Strong, sustainable communities/hapū/iwi.

performance information

Citizenship


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of citizenship documents issued without error is no less than:

99%

Percentage of applications for grant of citizenship recommended to the Minister within 6 months of receipt of a completed application is no less than:

80%

Percentage of applications for registration of citizenship, not involving adoption, processed within 20 working days of receiving a completed application is no less than:

95%

Percentage of certificates of citizenship status issued within 20 working days of receipt of a completed application is no less than:

95%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of applications for grant of citizenship to foreign nationals recommended to the Minister.

24,000 - 28,000

Number of registrations of citizenship by descent for New Zealanders born abroad.

5,000 - 6,000

Number of certificates of citizenship status issued.

3,500 - 4,000


Passports


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of passports, certificates and other identity documents issued without error is no less than:

99%

Percentage of passports issued within 10 working days for standard passports, and three working days for urgent passports, of receipt of a completed application is no less than:

99%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of passports issued in standard service.

350,000 - 392,000

Number of passports issued in urgent service.

33,000 - 43,000

Number of travel documents issued.

1,100 - 1,500


Births, Deaths, Marriages and Civil Unions


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of birth, death, marriage and civil union information registered without error is no less than:

99%

Percentage of birth, death, marriage and civil certificates issued without error is no less than:

99%

Percentage of deaths registered within 3 working days of receipt of a completed notification is no less than:

98%

Percentage of births, marriages and civil unions registered within four working days of receipt of a completed notification or application is no less than:

98%

Percentage of certificates from fully computerised registrations issued within one working day of receipt of a completed application is no less than:

99%

Percentage of certificates from partially computerised registrations issued within 8 working days of receipt of a completed application is no less than:

98%

Percentage of birth, death, marriage and civil union printouts issued within eight working days of request is no less than:

97%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of birth registrations.

56,000 - 62,000

Number of death registrations.

26,000 - 31,000

Number of marriage and civil union registrations.

22,000 - 26,000

Number of birth, death, marriage and civil union certificates issued.

180,000 - 220,000

Number of printouts issued.

20,000 - 30,000

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 12,079 9,573
Other 76,607 75,518
Total Revenue 88,686 85,091
Expenses 86,432 85,479
Net Surplus/(Deficit) 2,254 (388)

Information and Advisory Services

description

This output covers:

  • publishing the New Zealand Gazette
  • authenticating official documents
  • coordinating the congratulatory message service
  • providing information, advisory and support services to commissions of inquiry and similar bodies, as required.

This work is an administrative service for Government and contributes to the key objective of ensuring Executive Government is well supported.


performance information

New Zealand Gazette


RESULTS INFORMATION

PERFORMANCE STANDARD

Number of complaints concerning typesetting errors where published text is inconsistent with text supplied by client is, on average, no more than:

1 per month

Percentage of Principal and Customs editions of The New Zealand Gazette available at retail outlets by the applicable deadline is no less than:

100%

Number of editions of The New Zealand Gazette published.

100


Authentications Unit and Congratulatory Message Service


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of Authentications delivered to customers within agreed timeframes is no less than:

98%

Percentage of congratulatory message requests processed within 24 hours of receipt, with confirmation provided to the customer is no less than:

98%

Number of Authentication confirmations returned by the customer as inaccurate is, on average, no more than:

1 per month


Commissions of Inquiry


RESULTS INFORMATION

PERFORMANCE STANDARD

Commissioners' rating of the timeliness of services provided is 3 or above on a scale of 1 to 5.

3 or above

Commissioners' rating of the quality of services provided is 3 or above on a scale of 1 to 5.

3 or above

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 3,758 232
Other 1,238 1,239
Total Revenue 4,996 1,471
Expenses 4,596 1,470
Net Surplus/(Deficit) 400 1

Policy Advice - Internal Affairs

description

This output covers:

  • policy advice and information on matters relating to:

    • gaming, censorship, fire, identity, public inquiries and daylight saving
    • the performance of and appointments to Crown entities
    • appointments to statutory bodies
    • the Significant Community-Based Project Fund.

Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister of Internal Affairs, as required, in Cabinet committees, select committees and Parliament.

  • draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister of Internal Affairs or referred from other Ministers.

This work contributes to the development of the following outcomes:

  • Strong, sustainable communities/hapū/iwi
  • Safer Communities
  • Trusted records of New Zealand identity and the key objective of
  • Ensuring Executive Government is well supported.

performance information

Internal Affairs Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

600 - 700

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 4,887 4,890
Other 90 90
Total Revenue 4,977 4,980
Expenses 4,906 4,980
Net Surplus/(Deficit) 71 0

Services for Ethnic Affairs

description

This output covers policy advice and information on matters relating to ethnic affairs, including:

  • preparing ministerial briefings and speech notes, and providing support for the Minister for Ethnic Affairs, as required, in Cabinet committees, select committees and Parliament
  • providing draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister for Ethnic Affairs or referred from other Ministers
  • providing advisory and information services to ethnic communities, and information to the public to raise the level of knowledge about ethnic communities and their contribution to New Zealand
  • providing advice on ethnic perspectives to other agencies through participating in cross government initiatives and providing secondary policy advice
  • managing the contract for the telephone interpreting service (Language Line)
  • providing information and training to ethnic communities and government agencies using Language Line.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.


performance information

Ethnic Affairs Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

60


Advisory and Information Services to Ethnic Communities


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of key stakeholders who rate the quality and effectiveness of the advisory services provided to ethnic communities at 3 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:

85%

Average time taken to connect a Language Line call to an interpreter is no more than:

2 minutes

Percentage of Language Line Services (calls) that are a subject of a complaint is no more than:

0.5%

Percentage of requests for written advice answered within 10 working days or according to the timeframes agreed with the correspondent is no less than:

95%


ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of requests from ethnic communities for information or advice responded to.

3,000 - 3,500

Number of ethnic communities and government agencies provided with information and training on the use of Language Line.

50

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 2,690 3,299
Other 704 704
Total Revenue 3,394 4,003
Expenses 3,367 4,003
Net Surplus/(Deficit) 27 0

Contestable Services

description

This output covers services to both government and non-government agencies, which could be provided by other organisations and are therefore contestable services.

Services include translation and other foreign language services to government and the public.


performance information

Translation Services


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of respondents to a customer survey who rate their satisfaction with the quality of translation services at 3 or above on a scale of 1 to 5 is no less than:

99%

Percentage of translations meeting timeframes agreed with customers is no less than:

99%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 0 0
Other 939 899
Total Revenue 939 899
Expenses 939 899
Net Surplus/(Deficit) 0 0

Vote Local Government

Information, Support and Regulatory Services - Local Government

description

This output covers:

  • providing advisory and support services to the Local Government Commission in respect of its statutory functions
  • providing information to and about local government
  • administering the Local Government Act 2002 and other statutes
  • providing operational advice and support to the Minister of Local Government on:

    • local government boundaries and reorganisation schemes
    • approval of sales of endowment land and other statutory approvals
    • offshore islands not in a territorial authority district
    • servicing of ministerial review authorities when required

  • administering the Local Electoral Act 2001 including:

    • approving voting document formats
    • administering the Single Transferable Vote calculator
    • collection and publication of local government election statistics
  • administering the Rates Rebates Scheme
  • providing regulatory and boating services for Lake Taupo, including providing the Harbourmaster and managing the Lake Taupo Landing Reserve
  • governance and management of the National Dog Control Information Database.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.


performance information

Local Government Commission Advice and Support


RESULTS INFORMATION

PERFORMANCE STANDARD

Local Government Commission's satisfaction with the quality of advice and support services provided rated at 3 or above on a scale of 1 to 5 is no less than:

3 or above

Percentage of Local Government Commission decisions dispatched to parties within 10 working days of decision, or to such other timetable as instructed by the Commission is:

100%


Local Government Services


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of responses to requests for information from the public are easy to comprehend and 100% accurate is:

100%

Percentage of rates rebates claims processed accurately is no less than:

99%

Percentage of requests for information from the public responded to within 15 working days is no less than:

99%

Percentage of claims for rates rebates processed within 20 working days is no less than:

98%

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of responses to requests for information from the public.

300 - 600

Number of rates rebates claims received for processing.

100,000 - 140,000


Regulatory and Boating Services for Lake Taupo


RESULTS INFORMATION

PERFORMANCE STANDARD

The Taupo Harbourmaster will implement a programme of facilities inspection and maintenance.

Facilities managed in accordance with programme and standards

All boating facilities on Lake Taupo are maintained to an appropriate level of safety and usability.

Facilities maintained to specified standards

Percentage of respondents to a survey of key stakeholders who rate their satisfaction with the quality of Lake Taupo regulatory services at 3 or above on a scale of 1-5 is no less than:

85%

Number of prosecutions taken under navigation safety legislation and regulations dismissed because a prima facie case has not been established is no more than:

2 cases

The Taupo Landing Reserve is managed in accordance with a Reserve Management Plan approved by the Ministers of Local Government and Conservation.

Managed in accordance with Reserve Management Plan

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 4,962 4,575
Other 653 653
Total Revenue 5,615 5,228
Expenses 4,855 5,248
Net Surplus/(Deficit) 760 (20)

Policy Advice - Local Government

description

This output covers:

  • policy advice and information on local government issues. It also involves monitoring the local government system, preparing ministerial briefings and speech notes, and providing support for the Minister of Local Government, as required, in Cabinet committees, select committees, and Parliament
  • draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister of Local Government or referred from other Ministers.

This work contributes to the development of Strong, sustainable communities/hapū/iwi.


performance information

Local Government Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

500 - 750

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 8,258 6,196
Other 69 69
Total Revenue 8,327 6,265
Expenses 7,683 6,267
Net Surplus/(Deficit) 644 (2)

Vote Ministerial Services

Support Services to Ministers

description

This output covers:

  • providing a range of support services for Ministers, including office administration, accounting, personnel, information technology, facilities management, media and advisory services
  • managing residential accommodation provided for Ministers of the Crown, both owned and leased property.

This work contributes to ensuring Executive Government is well supported.


performance information


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of Ministers responding to the annual satisfaction survey who assess the quality of support services provided at 3 or above on a scale of 1 to 5 is no less than:

90%

Percentage of Ministers responding to the annual satisfaction survey who assess their satisfaction with the timeliness of services provided to them at 3 or above on a scale of 1 to 5 is no less than:

90%

The Minister Responsible for Ministerial Services is requested to indicate his/her satisfaction with the level of administration of support services provided to the Executive.

Satisfied or better3

The Minister Responsible for Ministerial Services is requested to indicate his/her satisfaction with the quality of operational advice.

Satisfied or better

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 25,515 26,368
Other 353 353
Total Revenue 25,868 26,721
Expenses 25,780 26,721
Net Surplus/(Deficit) 88 0

VIP Transport

description

This output covers chauffeur-driven vehicle services for Ministers, the Leader of the Opposition, former Prime Ministers and their spouses, former Governors-General and their spouses, the judiciary and distinguished visitors, and self-drive vehicles for Ministers.

This work contributes to ensuring Executive Government is well supported.


performance information


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of Ministers who rate their satisfaction with the transport services provided at 3 or above on a scale of 1 to 5 is no less than:

90%

Percentage of replacement vehicles complying with European Fuel Emission Standard IV is no less than:

90%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 0 0
Other 7,191 7,193
Total Revenue 7,191 7,193
Expenses 7,207 7,193
Net Surplus/(Deficit) (16) 0

Visits and Official Events Coordination

description

This output covers services supporting:

  • visits by guests of Government
  • receptions at international airports for the Governor-General, Ministers and guests of Government
  • state and ministerial functions
  • commemorative events
  • national anniversaries.

This work contributes to ensuring Executive Government is well supported.


performance information

Coordination of Visits


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of visit programme content and logistics arranged to reflect visit objectives is:

100%

Percentage of Ministers who rate their satisfaction with the quality of arrangements for Ministerial and State functions at 3 or above on a scale of 1 to 5 is no less than:
(Only Ministers sponsoring Ministerial and State Functions are surveyed.)

90%


Coordination of Official Events


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of Ministers who rate their satisfaction with the
coordination and management of official events at 3 or above on a scale of 1 to 5 is no less than:

(Only Ministers with responsibility for hosting events are surveyed.)

90%

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 3,876 3,424
Other 17 17
Total Revenue 3,893 3,441
Expenses 3,885 3,442
Net Surplus/(Deficit) 8 (1)

Vote Racing

Policy Advice - Racing

description

This output covers:

  • policy advice and information on matters relating to racing and sports betting and on the racing industry generally. Policy advice also involves preparing ministerial briefings and speech notes, and providing support for the Minister for Racing, as required, in Cabinet committees, select committees and Parliament
  • draft replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions addressed to the Minister for Racing or referred from other Ministers.

This work contributes to the development of Safer communities.


performance information

Racing Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met


Ministerial Correspondence and Questions


RESULTS INFORMATION

PERFORMANCE STANDARD

Ministerial correspondence and questions are delivered in accordance with standard measures for the Department. (For performance information refer to Output - Policy Advice.)

Performance measures met

ACTIVITY INFORMATION

ESTIMATED VOLUME

Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman's inquiries, and answers to parliamentary questions.

50 - 100

revenue and expenses

APPROPRIATION 2006/07
EST. ACTUAL
GST EXCL
$000
2007/08
FORECAST
GST EXCL
$000
Revenue
Crown 212 217
Other 4 4
Total Revenue 216 221
Expenses 217 222
Net Surplus/(Deficit) (1) (1)


Output - Policy Advice

Policy advice and ministerial servicing output expenses are provided within Vote Community and Voluntary Sector, Vote Emergency Management, Vote Internal Affairs, Vote Local Government and Vote Racing. The 'Results Information' for both these output expenses applies across all the above Votes.

performance information

Policy Advice


RESULTS INFORMATION

PERFORMANCE STANDARD

Policy advice will be delivered according to the output plan (and any subsequent amendments) as negotiated between the Minister and the Chief Executive.

100%

Policy advice is delivered in accordance with agreed Policy Advice Quality Criteria

100%

The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice.

Satisfied or better4

Policy advice is delivered according to the timeframes agreed.

100%


Ministerial Servicing


RESULTS INFORMATION

PERFORMANCE STANDARD

Percentage of first versions of replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman's inquiries and parliamentary questions accepted by the Minister is no less than:

95%

Percentage of draft responses to Ministerial correspondence returned to the Minister's office for signature within 15 working days of receipt from the Minister's office or such other deadlines as may be specifically agreed is no less than:

95%

Percentage of draft responses to Official Information Act 1982 requests and Ombudsman's inquiries returned to the Minister's office for signature five days prior to the statutory deadline for reply is no less than:

100%

Percentage of draft replies to parliamentary questions completed within the time frames specified by the Minister is no less than:

100%

Policy Advice Quality Criteria

In fulfilling the aim to produce policy advice that meets the needs of Ministers, the Department requires that, to the extent to which time and cost-effectiveness considerations permit, policy advice produced within Vote Community and Voluntary Sector, Vote Emergency Management, Vote Internal Affairs, Vote Local Government, Vote Ministerial Services, and Vote Racing meets the following quality criteria.

Purpose

Policy papers should be short (where practicable), succinct and clearly focused on decisions required from Ministers.

Consistency

The advice takes account of other Government policies and decisions, and is consistent with the principles of the Treaty of Waitangi.

Logic

The assumptions behind the advice are explicit and argument is logical and supported by the facts.

Accuracy

The facts in the papers are legally and statistically accurate and all material facts and sources are included. Where appropriate, the advice includes sound legal opinion.

Options

An appropriate range of options is presented; each option is assessed in terms of the benefits and costs for the Government, the economy, the community sector and all other relevant parties. The information provided has sufficient range and depth.

Consultation

There is evidence of adequate consultation with other government agencies and other affected parties and possible objections to proposals are identified.

Practicality

The problems of implementation, technical feasibility, timing and consistency with other policies have been considered. Where appropriate, the advice considers the impact on the lives of New Zealanders.

Presentation

The length and format of Cabinet papers meet Ministerial and Cabinet Office requirements. All papers and briefings are in accordance with the Department's Policy Quality Assurance guidelines. All presentations to Ministers are in accordance with Ministerial preference for style and format. All key facts and recommendations are on the first page. All material is effectively, concisely and clearly presented, has short sentences in plain English, and is free of grammatical or numerical errors.

Impartiality

The Department of Internal Affairs strives to provide professional, impartial and comprehensive advice to Ministers and to alert Ministers to the possible consequences of following particular policies, whether or not such advice accords with the Ministers' views.


  1. Results information relates to output performance dimensions such as quality and timeliness that are within the Department's control. Return
  2. Activity information relates to output volume measures that are demand driven and therefore outside the Department's control. Return
  3. Ratings used in all Ministerial Satisfaction surveys are: Very Good, Good, Satisfied, Poor, Very Poor. Return
  4. Ratings used in all Ministerial Satisfaction surveys are: Very Good, Good, Satisfied, Poor, Very Poor. Return

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