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Frequently Asked Questions
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What is an Emergency Travel Document (ETD) and in what situations are they issued?
An Emergency Travel Document (ETD) is a short-term, machine-readable travel document issued to New Zealanders overseas in emergency and compassionate situations when they need to travel and do not have a valid passport. They are issued for a specified period of up to 7 months validity.
The ETD is not a short-term validity passport.
What is the fee for obtaining an ETD?
The fee is NZ$350.00 or its foreign equivalent. Customers who surrender their ETD to one of our offices before it expires and who have paid the ETD fee in full are entitled to a free full validity passport after completion of a new application.
Why was the ETD introduced?
The ETD was introduced to improve the overall security of New Zealand travel documentation by ensuring New Zealanders overseas have access to a secure and internationally accepted short-term emergency travel document.
With the introduction of the ETD, we have ceased to issue manual passports. This will reduce the number of manual passports in circulation and thereby reduce the likelihood of fraudsters targeting manual passports, which are less secure.
Can I still get a full validity passport overseas?
Yes. Full validity passports will continue to be issued from Department of Internal Affairs Offices in Sydney and London. To find out where these are located see How to Contact Us.
While full validity passports cannot be issued from New Zealand Embassies, High Commissions and Consulates overseas you can obtain information about how to apply for a passport. If you need to travel urgently the New Zealand post overseas will issue an ETD, depending on your personal circumstances. If you can wait for a longer period they will assist you in applying for a normal validity passport and answer any questions you may have.
I need more information. What can I do?
If you need further information then please contact one of our offices.


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