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Problem Gambling

Picture of mother with child and the words: Are you gambling with more than just your money? The words: The machine decides whether you win or lose. You can't do anything about it. The odds are you will lose.


About problem gambling

Problem gambling is gambling that causes or may cause harm to the individual, his or her family, or the wider community.


The harmful effects of problem gambling can include
  • financial problems
  • problems at work (ranging from poor performance to fraud)
  • poor parenting and other relationship problems
  • family violence
  • alcohol abuse
  • mental health problems.
The key purposes of the Gambling Act 2003 include controlling the growth of gambling, and preventing and minimising the harm caused by gambling.

The Department of Internal Affairs administers and ensures compliance with gambling legislation, licences gambling activities (except for casino gambling) and provides public information and education.
  • Gambling (Problem Gambling Levy) Regulations 2010 - These regulations came into effect on 10 May 2010. The regulations apply to pub and club gaming machine, casino, TAB and Lotteries Commission profits. The levy reimburses the Crown for the cost of problem gambling services delivered by the Ministry of Health.
The Ministry of Health is responsible for funding and co-ordinating problem gambling services. View its problem gambling website: http://www.moh.govt.nz/problemgambling

For more information see Fact Sheet #7 (Problem Gambling) and Fact Sheet #32 (Problem Gambling Awareness Training).


Who to contact

If you think you or someone you know may have a gambling problem talking to someone can help.



Gambling Helpline

Gambling Helpline is the national 24 hour freephone support service for people with gambling problems in Aotearoa New Zealand.

Call the Gambling Helpline toll-fee on 0800 654 655.

The Helpline also runs specialist lines:
  • Maori Gambling Helpline 0800 654 656
  • Vai Lelei Pasifika Gambling Helpline 0800 654 657
  • Youth Gambling Helpline In Ya Face 0800 654 659
  • Gambling Debt Helpline 0800 654 658
"TEXT 4 HELP": Users of mobile phones in New Zealand have the choice of contacting Gambling Helpline anywhere, anytime, by text message. Clients can send an anonymous free text to 8006, and immediately receive an automated response to confirm the Gambling Helpline has received the text, which also contains the free phone number. A counsellor will then send a personalised response, encouraging the texter to phone for help or to provide details so that an information pack can be sent.

Email: info@gamblinghelpline.co.nz

Fax: + 64 9 909 8775

Gambling Helpline have a variety of resources on their website: www.gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling is free of charge to the gambler, their family and others affected by problem gambling.

Call the Problem Gambling Foundation toll-free on 0800 664 262 or the Asian Hotline 0800 862 342.

In main centres:
  • Auckland +64 9 368 1520
  • Hamilton +64 7 834 0014
  • Wellington +64 4 473 4360
  • Christchurch +64 3 379 2824
Email: help@pgfnz.org.nz (urgent help for a problem)

Email: pgf@pgfnz.org.nz (general enquiries or requests for information)

The Problem Gambling Foundation's website: www.pgfnz.co.nz


The Salvation Army Oasis Centre

The Oasis Centre provides free consultation and rehabilitation programmes for problem gamblers, partners of gamblers and affected family members.

Salvation Army, Oasis Centre telephone numbers:
  • Auckland +64 9 846 0660
  • Hamilton +64 7 839 7053
  • Tauranga +64 7 578 4264
  • Wellington +64 4 389 6566
  • Christchurch +64 3 365 9659
  • Queenstown +64 3 442 5103
  • Dunedin +64 3 477 9852
Email: Lisa_Campbell@nzf.salvationarmy.org

The Salvation Army Oasis centre have a variety of information on their website: www.oasiscentre.org.nz


Working with industry

The Department of Internal Affairs works closely with the industry to prevent and minimise the harm caused by gambling.

Problem gambling is most commonly associated with gaming machines. Approximately one in five regular gamblers on gaming machines experience problem gambling at some point in their lives.

The Department is able to help operators by providing information about problem gambling awareness training for staff and harm prevention and minimisation requirements under the Gambling Act 2003. If you are an operator who requires information please contact the Gambling Compliance Group.

Operators may also find it useful to take a look at our Internal Guidelines for Harm Prevention, Harm Minimisation and Responsible Gambling.


Pamphlets and signs for pubs, clubs and casinos

All pubs and clubs with gaming machines and casinos must have problem gambling pamphlets and signs in their venues from 1 April 2005. Regulation 11 of the Gambling (Harm Prevention and Minimisation)
Regulations 2004
requires this information to be displayed and available to players.

The Department has developed a pamphlet and a poster to help gambling operators meet these requirements. Operators can design their own pamphlets and posters using information contained in the pamphlet and
poster (below) as a template or they can print the pamphlet and poster from these links:

Pamphlet: Are you gambling with more than just your money? .pdf (136k)*

Poster: Are you gambling with more than just your money? .pdf (125k)*

Text may be reproduced without permission. Photographs remain copyright of the photographer. Printed copies can be bought from:

Geon Group, 12 Armidale Street, Petone, Lower Hutt
Phone: + 64 4 568 2552
Email:
lyn.mcfall@geongroup.com


* This document is in Adobe Acrobat (.pdf) format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.

** This document is in Microsoft PowerPoint (.ppt) format. You need to have Microsoft PowerPoint viewer installed on your computer. You can download a free version from the Microsoft site.

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Last updated: 03/08/2010