The Department of Internal Affairs

The Department of Internal Affairs

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Performance Information

Statement of Responsibility
Audit Report
Statement of Service Performance

  • Vote Community and Voluntary Sector
  • Vote Emergency Management
  • Vote Internal Affairs
  • Vote Local Government
  • Vote Ministerial Services
  • Vote Racing


    Statement of Responsibility


    As Secretary for Internal Affairs I am responsible, under the Public Finance Act 1989, for the preparation of the financial statements and the judgements made in the process of producing those statements.

    The Department has a system of internal control and this has provided reasonable assurance as to the integrity and reliability of financial reporting.

    In my opinion the financial information presented in the Statements and Notes to the Financial Statements fairly reflects the financial position and operations of the Department of Internal Affairs for the year ended 30 June 2005.

    Christopher Blake
    Secretary for Internal Affairs


    Date: 30 September 2005



    Shirley Smith
    Chief Financial Officer

    Audit Report
    To the readers of the Department of Internal Affairs’ Financial Statements for the years ended 30 June 2005

    The Auditor-General is the auditor of The Department of Internal Affairs (the Department). The Auditor-General has appointed me, JR Smaill, using the staff and resources of Audit New Zealand, to carry out the audit of the financial statements of the Department, on his behalf, for the year ended 30 June 2005.

    Unqualified opinion
    In our opinion the financial statements of the Department comprising the Statement of Service Performance, Statement of Accounting Policies, Statement of Financial Performance, Statement of Financial Position, Statement of Cash Flows, Reconciliation of Net Surplus to Net Cash Flow from Operating Activities, Statement of Movements in Taxpayers’ Funds, Statement of Commitments, Statement of Contingent Assets and Liabilities, Statement of Unappropriated Expenditure, Memorandum Accounts, Statement of Departmental Appropriations and Expenditure, Fiscally Neutral Transfers Under the Public Finance Act 1989, Notes to the Financial Statements, Summary of Departmental Financial Results, Non-Departmental Accounting Policies, Non-Departmental Financial Statements and Schedules, Non-Departmental Schedule of Expenses, Schedule of Non-Departmental Expenditure and Appropriations, Statement of Non Departmental Unappropriated Expenditure, Schedule of Non-Departmental Assets, Schedule of Non-Departmental Liabilities, Statement of Non-Departmental Commitments, Statement of Non-Departmental Contingent Assets and Liabilities, Notes to the Non-Departmental Financial Statements and Statement of Trust Money Administered on behalf of the Crown:

    comply with generally accepted accounting practice in New Zealand; and

    fairly reflect:

    - the Department’s financial position as at 30 June 2005;

    - the results of its operations and cash flows for the year ended on that date;

    - its service performance achievements measured against the performance targets adopted for the year ended on that date; and

    - the assets, liabilities, revenues, expenses, contingencies, commitments and trust monies managed by the Department on behalf of the Crown for the year ended 30 June 2005.

    The audit was completed on 30 September 2005, and is the date at which our opinion is expressed.

    The basis of the opinion is explained below. In addition, we outline the responsibilities of the Chief Executive and the Auditor, and explain our independence.


    Basis of opinion
    We carried out the audit in accordance with the Auditor-General’s Auditing Standards, which incorporate the New Zealand Auditing Standards.

    We planned and performed our audit to obtain all the information and explanations we considered necessary in order to obtain reasonable assurance that the financial statements did not have material misstatements, whether caused by fraud or error.

    Material misstatements are differences or omissions of amounts and disclosures that would affect a reader’s overall understanding of the financial statements. If we had found material misstatements that were not corrected, we would have referred to them in the opinion.

    Our audit involved performing procedures to test the information presented in the financial statements. We assessed the results of those procedures in forming our opinion.

    Audit procedures generally include:

    ● determining whether significant financial and management controls are working and can be relied on to produce complete and accurate data;

    verifying samples of transactions and account balances;

    performing analyses to identify anomalies in the reported data;

    reviewing significant estimates and judgements made by the Chief Executive;

    confirming year-end balances;

    determining whether accounting policies are appropriate and consistently applied; and

    determining whether all financial statement disclosures are adequate.

    We did not examine every transaction, nor do we guarantee complete accuracy of the financial statements.

    We evaluated the overall adequacy of the presentation of information in the financial statements. We obtained all the information and explanations we required to support the opinion above.

    Responsibilities of the Chief Executive and the Auditor
    The Chief Executive is responsible for preparing financial statements in accordance with generally accepted accounting practice in New Zealand. Those financial statements must fairly reflect the financial position of the Department as at 30 June 2005. They must also fairly reflect the results of its operations and cash flows and service performance achievements for the year ended on that date. In addition, they must fairly reflect the assets, liabilities, revenues, expenses, contingencies, commitments and trust monies managed by the Department on behalf of the Crown for the year ended 30 June 2005. The Chief Executive’s responsibilities arise from the Public Finance Act 1989.

    We are responsible for expressing an independent opinion on the financial statements and reporting that opinion to you. This responsibility arises from section 15 of the Public Audit Act 2001 and the Public Finance Act 1989.


    Independence
    When carrying out the audit we followed the independence requirements of the Auditor-General, which incorporate the independence requirements of the Institute of Chartered Accountants of New Zealand.

    During the year we provided assurance services over the audit risk profiling model and tender selection to the Department. Other than these assignments, we have no relationship with or interests in the Department.

    JR Smaill
    Audit New Zealand
    On behalf of the Auditor-General
    Wellington, New Zealand



    Matters relating to the electronic presentation of the audited financial statements
    This audit report relates to the financial statements of The Department of Internal Affairs for the year ended 30 June 2005 included on The Department of Internal Affairs’ website. The Chief Executive is responsible for the maintenance and integrity of The Department of Internal Affairs’ website. We have not been engaged to report on the integrity of The Department of Internal Affairs’ website. We accept no responsibility for any changes that may have occurred to the financial statements since they were initially presented on the website.

    We have not been engaged to report on any other electronic versions of The Department of Internal Affairs’ financial statements, and accept no responsibility for any changes that may have occurred to electronic versions of the financial statements published on other websites and/or published by other electronic means.

    The audit report refers only to the financial statements named above. It does not provide an opinion on any other information which may have been hyperlinked to/from these financial statements. If readers of this report are concerned with the inherent risks arising from electronic data communication they should refer to the published hard copy of the audited financial statements and related audit report dated 30 September 2005 to confirm the information included in the audited financial statements presented on this website.

    Legislation in New Zealand governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.


    Vote Community and Voluntary Sector

    D1 – Policy Advice - Community

    Description

    This output class involves the provision of:
  • Policy advice with a community, whänau, hapü, iwi development perspective. Policy advice also involves the preparation of ministerial briefings and speech notes including support for the Minister for the Community and Voluntary Sector as required in Cabinet committees, select committees and Parliament.
  • Draft replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s enquiries and parliamentary questions addressed to the Minister for the Community and Voluntary Sector or referred from other Ministers.

    Performance Information

    Results Information1
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister for the Community and Voluntary Sector and the Chief Executive.

    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.

    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice.2

    Satisfied or better
    Good/
    very good
    53
    Achieved. A rating of ‘good/very good’ meets the performance standard of ‘satisfied or better’.
    Policy advice is delivered according to the timeframes agreed.

    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.

    95%
    100%
    100%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.

    95%
    100%
    93%
    Achieved
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature two days prior to the statutory deadline for reply.

    100%
    100%
    100%
    Achieved
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    100%
    100%
    Achieved

    1Results Information relates to output performance dimensions such as quality and timeliness that are within the Department’s control.
    2Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor
    3In 2003/04, Ministerial satisfaction was measured on a 5-point scale, with the performance standard being 3 or above.

    Activity Information4
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Comment
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions.
    30-80
    382
    44
    Higher than estimated number of parliamentary questions received.
    4Activity Information relates to output volume measures that are demand-driven and therefore outside of the Department’s control.



    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP.
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    1,161
    1,114
    1,161
    735
    Third Parties
    13
    4
    14
    0
    Total Revenue
    1,174
    1,118
    1,175
    735
    Expenses
    1,126
    1,119
    1,176
    673
    Net Surplus/(Deficit)
    48
    (1)
    (1)
    62
    Total Appropriation (GST Incl)*
    1,273
    1,259
    1,323
    765

    *The change in budget between Main Estimates and Supp. Estimates was to provide resources to improve policy capability and capacity.


    D2 – Administration of Grants

    Description

    This output class involves:
  • providing information and assistance to prospective grant applicants
  • processing, assessment and monitoring of grant applications
  • providing recommendations to Ministers on appointments to boards, committees and trusts
  • administration, training and support services to boards and grant distribution committees.

    Grant services cover the following schemes:
  • Lottery grants
  • Crown funded grants
  • Crown Trusts and Fellowships.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    The percentage of grant disbursements completed accurately is no less than:

    95%
    99%
    99.91%
    Achieved
    The percentage of respondents to a survey of Lottery grant applicants who rate their satisfaction with the quality of services at 3 or above on a scale of 1 to 5 is no less than:

    75%
    97%
    98%
    Achieved
    The percentage of complete and eligible applications received before the advertised closing date which are presented to the next decision making meeting is no less than:

    95%
    100%
    100%
    Achieved
    On receipt of committee approval and completed client documentation, payment is made to 99% of grant recipients within 10 working days.

    99%
    99%
    95.29%
    Achieved
    The percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of advisory services to the committee at 3 or above on a scale of 1 to 5 is no less than:

    75%
    100%
    100%
    Achieved
    The percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the quality of administration services provided to the committee at 3 or above on a scale of 1 to 5 is no less than:
    75%
    100%
    100%
    Achieved


    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Comment
    Number of applications received.
    8,000–10,000
    8,637
    9,912
    Number of grants disbursed.
    6,500–8,500
    7,143
    8,484
    Fewer, but larger, Lottery grants were made in 2004/05, compared to 2003/04.



    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    3,242
    3,221
    3,242
    3,165
    Third Parties
    6,584
    6,626
    6,797
    6,998
    Total Revenue
    9,826
    9,847
    10,039
    10,163
    Expenses
    9,957
    9,845
    10,037
    10,074
    Net Surplus/(Deficit)
    (131)
    2
    2
    89
    Total Appropriation (GST Incl)*
    11,185
    11,076
    11,292
    11,344

    *The change in budget between Main Estimates and Supp. Estimates mainly relates to funding for the Lottery Grants Board of $101,000 and the administration of trust funds.


    D3 – Community Advisory Services

    Description

    This output class involves the provision of a community development service operating from a national office and 16 regional offices providing information, resources, and facilitation services to enable communities, whänau, hapü, iwi Mäori organisations and community groups to develop their own innovative responses to meet their needs.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    The percentage of respondents to a customer survey who rate their satisfaction with the quality of advice at 3 or above on a scale of 1 to 5 is no less than:

    75%
    98%
    98%
    Achieved
    The percentage of respondents to a customer survey who rate their satisfaction with the quality of information resources at 3 or above on a scale of 1 to 5 is no less than:

    75%
    96%
    97%
    Achieved
    The percentage of respondents to a customer survey who rate their satisfaction with the timeliness of advice provided at 3 or above on a scale of 1 to 5 is no less than:
    75%
    96%
    97%
    Achieved


    Revenue and Expenses

    ACTUAL
    MAIN
    SUPP.
    ACTUAL
    ESTIMATES
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    4,488
    4,484
    4,488
    4,403
    Third Parties
    27
    36
    43
    13
    Total Revenue
    4,515
    4,520
    4,531
    4,416
    Expenses
    4,352
    4,520
    4,532
    4,409
    Net Surplus/(Deficit)
    3163
    0
    (0)
    7
    Total Appropriation (GST Incl)
    4,916
    5,085
    5,098
    4,961



    Vote Emergency Management

    D1 – Policy Advice - Emergency Management

    Description

    This output class involves the provision of:
  • Strategic policy development and policy advice on risk management, and on civil defence and emergency management frameworks, procedures and operations. Policy advice also involves preparation of Ministerial briefings and speech notes and the provision of support for the Minister of Civil Defence as required in Cabinet committees, select committees and Parliament.
  • Draft replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s enquiries and parliamentary questions, addressed to the Minister of Civil Defence or referred from other Ministers.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister of Civil Defence and the Chief Executive.

    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.

    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice.5
    Satisfied or better.
    Satisfactory
    Good
    Achieved. A rating of ‘satisfactory’ meets the performance standard of ‘satisfied or better’.

    Policy advice is delivered according to the timeframes agreed.

    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.

    95%
    97%
    98%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.

    95%
    89%
    100%
    Not achieved. The number of responses to Ministerial correspondence was more than double the estimated demand.
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply.

    100%
    100%
    100%
    Achieved
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    100%
    100%
    Achieved

    5Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor

    Activity InformationEstimated Volume2004/05 Actual2003/04 ActualComment
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions.
    0-65
    161
    85
    The larger than expected volume is related to the flood events of 2004.


    Revenue and Expenses

    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    1,080
    658
    1,080
    696
    Third Parties
    5
    6
    10
    2
    Total Revenue
    1,085
    664
    1,090
    698
    Expenses
    1,089
    665
    1,092
    694
    Net Surplus/(Deficit)
    (4)
    (1)
    (2)
    4
    Total Appropriation (GST Incl)*
    1,225
    748
    1,228
    781


    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to additional funding of $225,000 for capability to meet statutory responsibilities under the Civil Defence and Emergency Management Act 2002, funding of $150,000 to improve New Zealand’s Tsunami Preparedness and a transfer of $97,000 due to reallocation of resources from Output Class: Support Services, Information and Education for costs associated with a review of the February 2004 floods.


    D2 – Support Services, Information and Education


    Description

    This output class involves:
  • Development and implementation of structures and policies and assisting with the delivery of best practice approaches to civil defence and emergency management.
  • The provision of support, monitoring, information, frameworks, guidelines and professional development to the civil defence and emergency management sector.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    The percentage of respondents to a customer survey who rate their satisfaction with the quality of the advice and assistance services, at 3 or above on a scale of 1 to 5 is no less than:
    75%
    86%
    86%
    Achieved
    The percentage of respondents to a customer survey who rate their satisfaction with the quality of stakeholder resources at 3 or above on a scale of 1 to 5 is no less than:
    75%
    97%
    96%
    Achieved
    The percentage of nationally directed education and training programme attendees who rate their satisfaction with the quality of programmes at 3 or above on a scale of 1 to 5 is no less than:
    75%
    97%
    96%
    Achieved
    The percentage of Civil Defence Emergency Management (CDEM) Groups who rate their satisfaction with the quality of the assistance provided by the Ministry for regional professional development initiatives at 3 or above on a scale of 1 to 5 is no less than:
    75%
    100%
    85%
    Achieved
    The percentage of CDEM Groups who rate their satisfaction with the quality of the participation and/or evaluation provided by the Ministry for readiness and response exercises at 3 or above on a scale of 1 to 5 is no less than:
    75%
    Not measured
    New measure
    It was found to be unfeasible to include the measure in the annual stakeholder survey and it could not be measured retrospectively.
    Training modules developed in consultation with CDEM Groups and piloted prior to delivery.
    100%
    100%
    New measure
    Achieved
    Guidelines are developed in consultation with emergency management sector and other relevant agencies or organisations.
    100%
    100%
    New measure
    Achieved
    Draft National CDEM Plan submitted to the Minister of Civil Defence by 30 June 2005.
    Not achieved
    New measure
    Not achieved. Draft CDEM Plan was submitted to the Minister of Civil Defence in July 2005.


    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Visits and meetings to provide advice and assistance on civil defence and emergency management to stakeholders.
    800–1,000
    1,583
    1,423
    Participation in and/or evaluation of local government civil defence readiness and response exercises. A minimum of 6 exercises.
    6
    11
    8
    Research, production and distribution of stakeholder resource items. A minimum of 9.
    9
    14
    9
    Delivery of nationally directed education and training programmes.
    4 programmes.
    4
    3
    Assistance with regional professional development initiatives.
    6 initiatives.
    6
    7
    Develop training modules to support CDEM Groups operational response requirements.
    3 training modules
    7
    New measure
    Development of guidelines/best practice statements for CDEM Groups. A minimum of 3.
    3
    5
    4

    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    3,154
    3,431
    3,154
    3,427
    Third Parties
    15
    15
    13
    3
    Total Revenue
    3,169
    3,446
    3,167
    3,430
    Expenses
    3,161
    3,446
    3,167
    3,413
    Net Surplus/(Deficit)
    8
    0
    0
    17
    Total Appropriation (GST Incl)*
    3,557
    3,877
    3,563
    3,842

    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to a reallocation of resources to other output classes within Vote Emergency Management for the response and recovery phases of the 2004 flood events in the Lower North Island and Bay of Plenty, and costs associated with a review of the February 2004 floods.


    D3 – Management of National Emergency Readiness, Response and Recovery


    Description

    This output class involves:
  • Management of the capability to monitor and deal with events which may lead to emergencies, and the coordination and management of the response to, and recovery from, emergencies that are beyond the scope of local civil defence and emergency management organisations.
  • Maintaining the National Emergency Operations Centre (NEOC) in a state of readiness, including ensuring an appropriate level of national event management training within the Ministry of Civil Defence and Emergency Management.
  • The establishment of a National Crisis Management Centre (NCMC) and a national capability for response and rescue.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    The percentage of local authorities who rate their satisfaction with the quality of information provided for monitoring events and incidents at 3 or above on a scale of 1 to 5 is no less than:
    75%
    89%
    81%
    Achieved
    The percentage of national warnings, of events likely to lead to an emergency, issued within 60 minutes after the identification of the pending event is:
    100%
    No alerts
    No alerts
    No alerts
    Structure and infrastructure changes in the NCMC implemented in accordance with the NCMC project plan.
    Implemented
    Implemented
    Achieved
    Percentage of responses to declared civil defence emergencies managed in accordance with criteria outlined in the current National Civil Defence Plan is:
    100%
    100%
    100%
    Achieved
    Percentage of preliminary briefings provided to the Minister within 24 hours after the declaration of a civil defence emergency is:
    100%
    100%
    100%
    Achieved
    Percentage of recovery processes managed in accordance with criteria and principles set out in the current National Civil Defence Plans is:
    100%
    100%
    100%
    Achieved
    Recovery management framework reflects outcomes from the National Recovery Symposium.
    Completed
    New measure
    Achieved


    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Monitoring of events and incidents that have the potential to lead to civil defence emergency declarations.
    200–300
    490
    479
    Number of declared and non-declared civil defence emergencies requiring co-ordination and/or management of a Central Government response.
    0– 10
    8
    6
    Number of emergency events requiring management of Central Government activity in regard to recovery support.
    0– 10
    6
    1

    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    1,785
    1,490
    1,785
    1,434
    Third Parties
    7
    6
    6
    1
    Total Revenue
    1,792
    1,496
    1,791
    1,435
    Expenses
    1,780
    1,496
    1,792
    1,419
    Net Surplus/(Deficit)
    12
    0
    (1)
    16
    Total Appropriation (GST Incl)*
    2,004
    1,683
    2,016
    1,598

    *The change in budget between Main Estimates and Supp. Estimates was mainly due to a reallocation of resources of $221,000 from Output Class: Support Services, Information and Education for the response and recovery phases of the 2004 flood events in the Lower North Island and Bay of Plenty and additional funding of $107,000 for facilitation of the Bay of Plenty flood recovery.



    Vote Internal Affairs

    D1 – Policy Advice - Internal Affairs

    Description

    This output class involves the provision of:
  • Policy advice and information on matters relating to gaming, censorship, fire and identity; the performance of and appointments to Crown entities; and appointments to statutory bodies. Policy advice also involves preparation of Ministerial briefings and speech notes and the provision of support for the Minister of Internal Affairs as required in Cabinet committees, select committees and Parliament.
  • Draft replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s enquiries, and parliamentary questions, addressed to the Minister of Internal Affairs or referred from other Ministers.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister of Internal Affairs and the Chief Executive.
    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.
    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice.6
    Satisfied or better.
    Good
    Good to very good.
    Achieved. A rating of ‘good’ meets the performance standard of ‘satisfied or better’.
    Policy advice is delivered according to the timeframes agreed.
    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.
    95%
    99.5%
    99.9%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.
    95%
    99.8%
    99.9%
    Achieved
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply.
    100%
    100%
    100%
    Achieved
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    95.7%
    100%
    Not achieved. During 2004/05, seven out of 162 draft responses to parliamentary questions did not meet the Minister’s timeframes.
    6 Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor

    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions.
    500-700
    728
    685

    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP.
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    4,106
    3,464
    4,106
    5,019
    Third Parties
    38
    12
    30
    4
    Total Revenue
    4,144
    3,476
    4,136
    5,023
    Expenses
    3,590
    3,476
    4,136
    4,217
    Net Surplus/(Deficit)
    554
    0
    0
    806
    Total Appropriation (GST Incl)*
    4,108
    3,911
    4,653
    4,845

    *The change in budget between Main Estimates and Supp. Estimates was mainly due to an expense transfer from 2003/04 of $705,000 for policy capability and capacity.

    The variance between actual and Supp. Estimates primarily relates to the building of policy capability and capacity occurring later than planned due to the timing of recruitment ($321,000) and the cost of reviewing the Fire legislation being lower than budgeted ($150,000).


    D2 – Information and Advisory Services


    Description

    This output class involves:
  • Delivery of the New Zealand Gazette and the authentication of official documents.
  • Information, advisory and support services to Commissions of Inquiry when warranted.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Number of complaints concerning typesetting errors where published text is inconsistent with text supplied by client. On average no more than one complaint per month.
    1 complaint per month
    9 complaints in 12 months
    7 complaints in 12 months
    Achieved
    Percentage of Principal & Customs editions available at retail outlets by the applicable deadline.
    100%
    100%
    100%
    Achieved
    Commissioners’ rating of the quality of services provided is 3 or above on a scale of 1 to 5
    3
    3.9
    4.5
    Achieved
    Commissioners’ rating of the timeliness of services provided is 3 or above on a scale of 1 to 5
    3
    4.1
    5
    Achieved

    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Number of editions of the New Zealand Gazette published:
    100
    102
    103


    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    1,849
    1,158
    1,849
    1,212
    Third Parties
    1,622
    1,543
    1,561
    1,590
    Total Revenue
    3,471
    2,701
    3,410
    2,802
    Expenses
    3,364
    2,700
    3,510
    2,303
    Net Surplus/(Deficit)
    107
    1
    (100)
    499
    Total Appropriation (GST Incl)*
    3,798
    3,038
    3,936
    2,653

    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to funding for a Confidential Forum for Former In Patients of Psychiatric Hospitals of $215,000, the Ministerial Inquiry into the Waiouru Regular Force Cadet School of $563,000 and an increase in cost for New Zealand Gazette of $100,000.


    D3 – Gaming and Censorship Regulatory Services

    Description

    This output class involves the provision of a range of services aimed at encouraging and enforcing compliance with censorship and gaming legislation and regulations, maximising the returns to the community from gambling and ensuring the social and economic harm from gambling is minimised. The four objectives in this output class are to:
  • increase compliance in the gaming sector
  • increase the return to the community from non-casino gaming machine operations
  • contribute effectively to strategies to prevent and minimise harm
  • increase compliance with censorship laws.

    This is achieved through a range of activities including:

  • issuing licences to operators involved in the higher risk forms of gambling
  • auditing of casinos and gaming sector organisations containing gaming machines to assess compliance with an emphasis on high risk organisations, operators and activities
  • investigating possible breaches of the gaming legislation and taking enforcement action against those who breach the legislation
  • responding to public enquiries and providing education, advice and information to gamblers and to operators to encourage voluntary compliance
  • investigating possible breaches of the censorship legislation and taking enforcement action against those who breach the legislation
  • responding to public enquiries and providing education, advice and information regarding censorship laws to minimise harm to the community and encourage voluntary compliance
  • policy advice on the gaming licensing regulatory regime and associated fees
  • provision of services to the Gambling Commission (these functions are carried out entirely separately to the Department’s gambling related policy and operational functions, to underpin the independence of the Gambling Commission).

    Performance Information

    Increase Compliance in the Gaming Sector
    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Information will be gathered on the extent of non-compliance by gaming sector organisations in 2004/05 and compared with benchmark information obtained in the base year 2003/04.
    Information gathered
    Benchmark completed
    Information gathered indicates further refinement of this measure is required.
    All non-compliant practices identified during audit processes or via complaints will be acted on in accordance with Gaming and Censorship Regulation’s Enforcement Policy during the audit or within 3 months (75%) or 12 months (25%) of the completion of the audit/receipt of the complaint.
    75% within 3 months

    25% within 12 months
    100% within 3 months
    99.6% within 3 months

    0.4% within 12 months
    Achieved
    A survey of gaming sector organisations and operators will show 75% are satisfied or very satisfied with how information services provided by the Department support their ability to comply with relevant laws, conditions and rules.
    75%
    91%
    93%7
    Achieved
    The Gambling Commission will make no adverse comment on the Department’s regulatory activities.
    No adverse comment
    No adverse comment
    New measure
    Achieved. The Gambling Commission heard two appeals.
    The Gambling Commission’s satisfaction with the services provided by the secretariat is 3 or above on a scale of 1 to 5.
    3
    4.8
    4.3
    Achieved

    7In 2003/04 the performance standard was 50% of survey respondents satisfied or very satisfied with how information services provided by the Department support their ability to comply with relevant laws, conditions and rules. The standard was raised to 75% for 2004/05.

    Increase Compliance with Censorship Laws
    Results InformationStandard2004/05 Actual2003/04 ActualComment
    The number of instances of non-compliance (excluding internet related non-compliance) with censorship laws will be no greater than 15%.
    No greater than 15%
    10%
    12%
    Achieved. Non-compliance data based on 914 completed inspections.
    All non-compliant practices identified during inspection processes or as a result of complaints will be dealt with during the inspection or within 3 months (75%) or 12 months (25%) of the completion of the inspection, in accordance with Censorship’s Enforcement Policy.
    75% within 3 months

    25% within 12 months
    87% within 3 months

    13% within 12 months
    81% within 3 months

    19% within 12 months
    Achieved
    No more than 2 censorship prosecution cases dismissed where prima facie case is not established.
    No more than 2 cases
    No cases
    No cases
    Achieved. No cases were dismissed.
    No more than 2 censorship prosecution cases that receive adverse judicial comments on preceding investigation process.
    No more than 2 cases
    No cases
    No cases
    Achieved. No cases received adverse judicial comments.

    Increase the return to the Community from non-casino gaming machine operations
    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Information will be gathered on the percentage of return to the community from non-casino gaming machine operations and compared with benchmark information obtained in the base year 2003/04.
    Information gathered
    Benchmark completed
    Information gathered indicates further refinement of this measure is required.

    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Comment
    Percentage of audits of gaming machine societies identified as high risk.
    100%
    96%
    New measure
    78 high-risk society audits completed. Three further audits not competed within timeframe.
    Percentage of audits of gaming machine societies identified as low risk.
    Minimum of 10%
    11.5%
    New measure
    68 low-risk society audits completed.
    Audits of other gambling activities.
    As determined by assessment of risk.
    Nil
    New measure
    Other gaming activities assessed as low risk with no audits required.
    Number of casino audits.
    72
    72
    New measure
    Investigation of all gaming machine societies where serious non-compliance is identified.
    As required.
    233
    New measure
    Number of casino investigations.
    280-380
    172
    241
    Lower than forecast, but a demand-driven activity.
    Number of formal presentations and educative site visits to the gaming sector.
    200
    529
    581
    Continued high level of activity to support introduction of new gaming regulations, etc.
    Number of inspections at outlets for publications/videos/films.
    1,200
    1,508
    1,356
    Respond to censorship complaints for publications/videos/films and on the internet (including proactive detection).
    250
    836
    514
    Increased volume related to investigations on the TradeMe and similar sites, which have generated a large number of complaints.
    Censorship prosecutions completed.
    15-30
    36
    28
    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    1,772
    1,766
    1,772
    1,450
    Third Parties
    13,665
    13,626
    13,666
    9,602
    Total Revenue
    15,437
    15,392
    15,438
    11,052
    Expenses
    16,442
    15,277
    16,446
    13,691
    Net Surplus/(Deficit)
    (1,005)
    115
    (1,008)
    (2,639)
    Total Appropriation (GST Incl)*
    18,372
    17,202
    18,376
    15,073

    *The change in budget between Main Estimates and Supp. Estimates was mainly due to funding for implementation of the Gambling Act 2003 of $1.072 million.

    D4 - Identity Services

    Description

    This output class involves the provision of identity products and information about the services, entitlements and obligations arising from the Citizenship Act 1977, the Passport Act 1992 and the Births, Deaths and Marriages Registration Act 1995 including:
  • assessment of applications for and issuing of New Zealand passports and other travel documents
  • assessment of applications for grant of citizenship
  • registration and confirmation of citizenship
  • registration of births, deaths and marriages
  • issuing certificates and providing information and services relating to births, deaths and marriages
  • maintenance of associated national records relating to passports, citizenship, births, deaths and marriages.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Percentage of applications for grant of citizenship recommended to the Minister within 8 months of receipt of a completed application.
    80%
    95.2%
    92.7%
    Achieved
    Percentage of applications for registration of citizenship, not involving adoption, processed within 20 working days of receiving a completed application.
    95%
    100%
    100%
    Achieved
    Percentage of certificates of citizenship status issued within 20 working days of receiving a completed application.
    95%
    100%
    100%
    Achieved
    Percentage of passports, certificates and other identity documents issued without error.
    99%
    99.8%
    99.8%
    Achieved
    Percentage of birth, death and marriage information registered without error.
    99%
    99.9%
    99.8%
    Achieved
    Percentage of passports issued within 10 working days for standard passports and 3 working days for urgent passports from date of receipt of a completed application.
    99%
    99.7%
    (standard)
    99.8%
    (urgent)
    99.9%
    Achieved
    Percentage of births, deaths and marriages registered within 4 working days from receipt of a completed notification or application form.
    95%
    99.9%
    99.9%
    Achieved
    Percentage of certificates from fully computerised registrations issued within one working day of receipt of a completed application.
    99%
    99.6%
    99.7%
    Achieved
    Percentage of certificates from registrations that are partially computerised issued within 8 working days of receipt of a completed application.
    95%
    99.7%
    97.0%
    Achieved
    Percentage of birth, death and marriage printouts issued within 8 working days of request.
    95%
    99.4%
    98.8%
    Achieved


    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Comment
    Number of applications for grant of citizenship to foreign nationals recommended to the Minister.
    18,000–22,000
    23,251
    21,072
    Higher than estimated volumes resulted from publicity about changes to the citizenship eligibility period.
    Number of registrations of citizenship by descent for New Zealanders born abroad.
    5,000–6,000
    6,360
    6,485
    Number of certificates of citizenship status issued.
    3,500–4,000
    4,039
    3,729
    Number of passports and travel documents issued.
    315,000–387,000
    411,986
    390,419
    Higher than estimated volumes reflect airline competition on Trans-Tasman routes, and publicity about reduced passport life from 10 to 5 years.
    Number of birth, death and marriage registrations.
    102,000–116,000
    111,242
    110,910
    Number of birth, death and marriage certificates and printouts issued.
    200,000– 250,000
    241,097
    241,211

    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    2,581
    2,574
    2,581
    2,576
    Third Parties
    48,777
    42,025
    51,445
    45,247
    Total Revenue
    51,358
    44,599
    54,026
    47,823
    Expenses
    53,556
    48,455
    57,811
    50,363
    Net Surplus/(Deficit)
    (2,198)
    (3,856)
    (3,785)
    (2,540)
    Total Appropriation (GST Incl)*
    59,976
    54,030
    64,564
    56,341

    *The change in budget between Main Estimates and Supp. Estimates was mainly due to a forecast increase in demand for Identity Services products.

    The variance between actual and Supp. Estimates primarily relates to Passport and Citizenship volumes being below budget. Budgeted levels are based on forecast volumes with an in-built contingency to ensure appropriations are not exceeded where volumes fluctuate.


    D5 – Services for Ethnic Affairs


    Description

    This output class involves the provision of:
  • Policy advice and information on matters relating to ethnic affairs. This also involves arranging meetings for the Minister to facilitate contact with ethnic communities, preparation of briefings, speech notes and support for the Minister for Ethnic Affairs, as required, in Cabinet committees, select committees and Parliament.
  • Draft replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s enquiries, and parliamentary questions, addressed to the Minister for Ethnic Affairs or referred from other Ministers.
  • Advisory and information services to ethnic communities and the provision of public information to raise the level of knowledge about ethnic communities and their contribution to New Zealand.
  • Management of the contract for the telephone interpreting service pilot (Language Line).

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister for Ethnic Affairs and the Chief Executive.
    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.
    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice. Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor
    Satisfied or better
    Satisfactory/
    good
    Satisfactory
    Achieved. A rating of ‘satisfactory/good’ meets the performance standard of ‘satisfied or better’.
    Policy advice is delivered according to the timeframes agreed.
    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.
    95%
    100%
    100%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.
    95%
    100%
    100%
    Achieved
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply.
    100%
    100%
    100%
    Achieved
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    100%
    100%
    Achieved
    Percentage of requests for written advice answered within 10 working days or according to the timeframes agreed with the correspondent.
    95%
    99%
    100%
    Achieved
    Feedback from key stakeholders to assess the quality and effectiveness of the advisory services to ethnic communities. Percentage of respondents who rate the quality of the services at 3 or above on a scale of 1–5 is no less than:
    75%
    89%
    Feedback received
    Achieved. 68% of respondents rated the advisory services as ‘very good’.
    The contract with the supplier of the telephone interpreting service (Language Line) will specify the nature and level of services to be provided, price, duration, monitoring arrangements, scope for variation and mechanisms for dispute resolution.
    Standards specified in contract with Language Line provider
    New measure
    Achieved
    Reports will be provided regularly to the Minister on the Language Line provider’s performance against service standards.
    Regular reports provided to the Minister for Ethnic Affairs
    New measure
    Achieved

    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions.
    30-90
    86
    36
    Number of requests from ethnic communities for information or advice.
    2,000-3,000
    3,409
    3,785


    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    2,457
    2,309
    2,458
    1,895
    Third Parties
    10
    6
    12
    64
    Total Revenue
    2,467
    2,315
    2,470
    1,959
    Expenses
    2,469
    2,317
    2,472
    1,848
    Net Surplus/(Deficit)
    (2)
    (2)
    (2)
    111
    Total Appropriation (GST Incl)*
    2,777
    2,606
    2,781
    2,093

    *The change in the budget between Main Estimates and Supp. Estimates was due to an expense transfer from 2003/04 and a transfer from Vote Local Government due to a reallocation of overheads.


    D6 – Weathertight Homes Resolution Service

    Description

    The purpose of the Weathertight Homes Resolution Services Act 2002 is to provide owners of dwelling houses that are leaky buildings with access to speedy, flexible and cost-effective procedures for assessment and resolution of claims relating to those buildings.

    The Weathertight Homes Resolution Service (WHRS), established in November 2002, provides a dispute resolution process for homeowners whose homes are affected by the leaky building “syndrome”. This dispute resolution process is an alternative to legal action through the court system.
  • The Service assesses eligibility of claims under identified criteria, and provides for an independent assessment of the specific technical issues of each case, including remedial measures.
  • The Service provides a voluntary mediation facility through which affected parties can express their perspectives and potentially agree on a binding settlement acceptable to them all.
  • Where mediation is not the preferred option of the parties, or where a successful resolution is not achieved, the Service provides the option of an adjudication process. The adjudication service includes provision for compulsory involvement and for enforceable determinations by an adjudicator appointed by the Crown.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Acknowledgement, and accurate and timely information and advice is provided to applicants within 5 working days of receipt of their applications to the WHRS.
    100%
    100%
    100%
    Achieved
    Assessments of claims are completed within 12 months of receipt of their application.
    85%
    58%
    New measure
    Not achieved. Delays primarily due to applications from multi-apartment dwellings (which are processed as a ‘group’ action), and greater than estimated number of claims.
    Percentage of mediation of claims completed within 6 months of the claimant electing mediation.
    80%
    50%
    New measure
    Not achieved. See footnote.9
    Percentage of hearings completed within 35 working days of the last written response from respondents to the adjudication claim (other than where further time has been agreed by the parties).
    100%
    100%
    100%
    Achieved

    9There are a number of factors, which are outside the control of the WHRS, that impact significantly on the length of time to process claims through the mediation process. The main variables relate to the number of claims received, the number of parties that are joined to a claim; the difficulties associated with location and engagement of those parties; and the provision of dispute resolution services for large numbers of claimants who have chosen to “group” their claim together (e.g. multi apartment complexes).



    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Estimated number of assessments completed.
    804
    1,472
    748
    Number of claims for which mediation held.
    611
    19910
    New measure
    10 There are a number of factors, which are outside the control of the WHRS, that impact significantly on the length of time to process claims through the mediation process, and therefore contribute to the lower than estimated number of claims for which mediation has been held.

    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    16,176
    13,576
    16,176
    11,717
    Third Parties
    146
    37
    222
    72
    Total Revenue
    16,322
    13,613
    16,398
    11,789
    Expenses
    15,245
    13,613
    16,398
    9,494
    Net Surplus/(Deficit)
    1,077
    0
    0
    2,295
    Total Appropriation (GST Incl)*
    17,285
    15,315
    18,448
    10,968


    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to an expense transfer from 2003/04 of $2.5 million and additional funding for the resolution of claims and fees for mediation and adjudication.

    The variance between actual and Supp. Estimates primarily relates to delays in the resolution of claims.


    D7 – Contestable Services


    Description

    This output class involves the provision of services to both government and non-government agencies, which may be provided by other organisations and are therefore contestable services. These services include translation and other foreign language services to Ministers and third parties, and administrative support services provided to other government departments.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04ActualComment
    The percentage of respondents to a customer survey who rate their satisfaction with the quality of translation services at 3 or above on a scale of 1 to 5 is no less than:
    80%
    97.5%
    100%
    Achieved
    Percentage of translations meeting timeframes agreed with customers.
    98%
    99%
    99%
    Achieved. 8,286 translation jobs registered in 2004/05.



    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    0
    0
    0
    0
    Third Parties
    1,534
    832
    1,497
    1,209
    Total Revenue
    1,534
    832
    1,497
    1,209
    Expenses
    1,520
    832
    1,497
    1,204
    Net Surplus/(Deficit)
    14
    0
    0
    5
    Total Appropriation (GST Incl)*
    1,712
    936
    1,684
    1,355

    *The change in budget between Main Estimates and Supp. Estimates was mainly due to an increase in the level of support services provided to other government departments of $722,000.

    The variance between actual and Supp. Estimates relates to Information and Technology services provided to other government departments, which is matched by higher revenue. Expenditure above budget is permitted for this Mode B output class under the Public Finance Act 1989.


    Vote Local Government
    D1 – Policy Advice - Local Government

    Description

    This output class involves the provision of:
  • Policy advice and information on local government issues. It also involves monitoring the local government system, preparation of briefings and speech notes and the provision of support for the Minister of Local Government as required in Cabinet committees, select committees, and in Parliament.
  • Draft replies to Ministerial correspondence, including Official Information Act 1982 requests, Ombudsman’s enquiries, and parliamentary questions addressed to the Minister of Local Government or referred from other Ministers.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister of Local Government and the Chief Executive.
    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.
    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice.11
    Satisfied or better
    Good/very good
    Very good
    Achieved. A rating of ‘good/very good’ meets the performance standard of ‘satisfied or better’.
    Policy advice is delivered according to the timeframes agreed.
    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.
    95%
    99%
    99.1%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.
    95%
    96%
    98.9%
    Achieved
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply.
    100%
    92%
    94.4%
    Not achieved. One draft response to an Official Information Act request did not meet the Minister’s deadline.
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    100%
    100%
    Achieved
    11Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor

    Activity InformationEstimated Volume2004/05 Actual2003/04 ActualComment
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions.
    835–1,370
    667
    929
    Volume of Ministerial correspondence can be volatile, linked to high-profile local government issues of public interest, e.g. dog control.


    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    4,569
    4,467
    4,569
    3,449
    Third Parties
    27
    14
    28
    2
    Total Revenue
    4,596
    4,481
    4,597
    3,451
    Expenses
    4,052
    4,482
    4,598
    3,146
    Net Surplus/(Deficit)
    544
    (1)
    (1)
    305
    Total Appropriation (GST Incl)*
    4,627
    5,042
    5,173
    3,577

    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to funding for hosting the Commonwealth Local Government Forum Conference of $100,000.

    The variance between actual and Supp. Estimates primarily relates to:
  • later than planned expenditure for the local/central government interface facilitation project, which will continue in 2005/06
  • the building of policy capability and capacity occurring later than planned, due to the timing of recruitment.


    D2 – Information, Support and Regulatory Services - Local Government

    Description

    This output class involves the provision of:
  • Advisory and support services to the Local Government Commission, including advice on proposals received, advice on appeals against representation reviews, preparation of representation guidelines and accountability documentation, and administrative services.
  • Administration of the Local Government Act 2002 and other statutes, including advice to the Minister of Local Government on local government boundaries and reorganisation schemes, on approval of sales of endowment land and other statutory approvals, administration of the Rates Rebates Scheme and of various offshore islands, public information relating to Local Government and servicing of ministerial review authorities when required.
  • Administration of the Local Electoral Act 2001, including the approval of voting documents, administrative matters relating to the STV calculator, the collection and publication of local government election statistics, and the provision of public information in relation to the local electoral systems.
  • Regulatory and boating services for Lake Taupo, including the provision of the Harbourmaster for Lake Taupo and management of the Lake Taupo Landing Reserve.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Local Government Commission’s satisfaction with the quality of advice and support services will be surveyed annually. Satisfaction will be rated on a scale of 1 to 5.
    3 or above
    4
    4
    Achieved
    Local Government Commission decisions are dispatched to parties within 10 working days of decision, or to such other timetable as instructed by the Commission.
    100%
    100%
    100%
    Achieved
    All responses to requests for information from the public will be easy to comprehend and 100% accurate.
    100%
    100%
    100%
    Achieved
    All rates rebates claims will be processed accurately.
    100%
    100%
    100%
    Achieved
    Percentage of requests for information from the public responded to within 15 working days.
    95%
    100%
    100%
    Achieved
    Percentage of claims for rates rebates processed within 20 working days.
    98%
    100%
    100%
    Achieved
    The Lake Taupo Harbourmaster will implement a programme of facilities inspections and maintenance
    Facilities managed in accordance with programme and standards
    Achieved
    Achieved
    Achieved
    All boating facilities will be maintained to an appropriate level of safety and usability.
    Facilities maintained to specified standards
    Achieved
    Achieved
    Achieved
    Percentage of respondents to a survey of key stakeholders who rate their satisfaction with the quality of Lake Taupo regulatory services at 3 or above on a scale of 1 to 5.
    75%
    100%
    100%
    Achieved
    The number of prosecutions taken under the Lake Taupo Regulations or Water Recreation Regulations dismissed where prima facie case is not established. A maximum of:
    2 cases
    No cases
    No cases
    Achieved. No cases were dismissed.
    Landing Reserve is managed in accordance with a Reserve Management Plan approved by the Ministers of Local Government and Conservation.
    Managed in accordance with Reserve Management Plan
    Achieved
    Achieved
    Achieved
    A public education campaign will be conducted for electors in District Health Board and local authority elections, to raise awareness of STV and how to vote.
    The STV public education campaign will be completed on time
    Achieved
    New measure
    Achieved. The STV campaign was completed on time.





    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Estimated number of requests for information from the public.
    100-500
    288
    383
    Estimated number of rates rebates claims received for processing.
    3,000–4,000
    2,987
    3,529



    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    4,494
    3,595
    4,494
    3,090
    Third Parties
    318
    381
    374
    306
    Total Revenue
    4,812
    3,976
    4,868
    3,396
    Expenses
    3,963
    3,975
    4,870
    2,692
    Net Surplus/(Deficit)
    849
    1
    (2)
    704
    Total Appropriation (GST Incl)*
    4,565
    4,472
    5,479
    3,117

    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to an expense transfer from 2003/04 of $591,000 for the Single Transferable Vote (STV) Public Education Campaign, implementation of the national dog control database of $414,000 and fees for use of Lake Taupo facilities of $62,000.

    The variance between actual and Supp. Estimates is primarily related to Law Reform, Dog Safety Education and Local Government Projects that will transfer with funding to 2005/06, and completion of the STV Project, which provided the STV calculator and public education campaign at a cost lower than budget.


    Vote Ministerial Services

    D1 – Support Services to Ministers

    Description

    This output class involves the provision of:
  • A range of support services for Ministers, including office administration, accounting, personnel, information technology, facilities management, media and advisory services.
  • Services relating to the management of residential accommodation provided for Ministers of the Crown. This includes owned and leased property.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    The percentage of Ministers responding to the annual satisfaction survey who assess the quality of support services provided at satisfactory or better.
    75%
    100%
    100%
    Achieved
    The Minister Responsible for Ministerial Services views on the level of support services provided to the Executive will be sought through a formal feedback process.
    Satisfied or better
    Good
    512
    Achieved. A rating of ‘good’ meets the performance standard of ‘satisfactory or better’.
    The percentage of Ministers responding to the annual satisfaction survey who rate their satisfaction with the timeliness of services provided to them at satisfactory or better.
    75%
    100%
    100%
    Achieved

    12 In 2003/04 Ministerial satisfaction was measured on a 5-point scale. The performance standard was a rating of no less than 3.


    Revenue and Expenses
    ACTUAL
    MAIN
    SUPP
    SUPPACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    21,953
    21,938
    21,953
    21,938
    Third Parties
    140
    169
    189
    16
    Total Revenue
    22,093
    22,107
    22,142
    21,954
    Expenses
    21,845
    22,107
    22,142
    20,352
    Net Surplus/(Deficit)
    248
    0
    0
    1,602
    Total Appropriation (GST Incl)*
    24,607
    24,870
    24,910
    23,096

    *The variance between actual and Supp. Estimates primarily relates to demand driven support services to Ministers. The Minister Responsible for Ministerial Services approved a transfer of $119,000 to Output Class: Visits and Official Events Co-ordination under section 5 of the Public Finance Act 1989 to meet the cost of official visitors as guests of government.


    D2 – Visits and Official Events Co-ordination

    Description

    This output class involves the provision of services relating to visits by guests of Government, reception services at international airports for the Governor-General, Ministers, and guests of Government, State and Ministerial functions, commemorative events and national anniversaries.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    Percentage of visit programme content and logistics arranged to reflect visit objectives.
    100%
    100%
    100%
    Achieved
    The percentage of Ministers who rate their satisfaction with the quality of arrangements for Ministerial and State functions as satisfied or better.
    (Only Ministers sponsoring Ministerial and State Functions are surveyed)
    75%
    100%
    100%
    Achieved
    The percentage of Ministers who rate their satisfaction with the co-ordination and management of official events as satisfactory or better.
    (Only Ministers with responsibility for hosting events are surveyed).
    75%
    100%
    100%
    Achieved

    Revenue and Expenses

    ACTUAL
    MAIN
    SUPP
    ACTUAL
    ESTIMATES
    ESTIMATES
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    2,802
    2,108
    2,802
    2,391
    Third Parties
    8
    13
    11
    114
    Total Revenue
    2,810
    2,121
    2,813
    2,395
    Expenses
    2,902
    2,121
    2,813
    2,389
    Net Surplus/(Deficit)
    (92)
    0
    0
    6
    Total Appropriation (GST Incl)*
    3,253
    2,386
    3,165
    2,688

    *The change in the budget between Main Estimates and Supp. Estimates was due to an increase in the number of official visitors as guests of government.

    The variance between actual and Supp. Estimates primarily relates to unanticipated visits in addition to those forecast for the Supplementary Estimates. The Minister Responsible for Ministerial Services approved a transfer of $119,000 from Output Class: Support Services to Ministers under section 5 of the Public Finance Act 1989 to meet this additional expenditure.


    D3 – VIP Transport

    Description

    This output class involves the provision of chauffeur-driven vehicle services principally for Ministers, the Leader of the Opposition, former Prime Ministers and their spouses, former Governors-General and their spouses, the Judiciary and distinguished visitors and the provision of self-drive vehicles, principally for Ministers.

    Performance Information

    Results InformationStandard2004/05 Actual2003/04 ActualComment
    The maximum number of customer complaints received regarding quality and timeliness of transport services is no more than one complaint for every 1,500 chauffeur drive vehicle hires.
    1 per 1,500
    0.1 per 1,500
    0.2 per 1,500
    Achieved. Two complaints were received in 28,167 hires.
    The percentage of Ministers who rate their satisfaction with the transport services provided to them as satisfactory or better.
    75%
    100%
    100%
    Achieved


    Revenue and Expenses
    Actual
    Main Estimates
    Supp. Estimates
    Actual
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Revenue Crown
    0
    0
    0
    0
    Revenue Third Parties
    5,679
    5,416
    5,677
    5,737
    Total Revenue
    5,679
    5,416
    5,677
    5,737
    Expenses
    5,658
    5,416
    5,677
    5,640
    Net Surplus/(Deficit)
    21
    0
    0
    97
    Total Appropriation (GST Incl)*
    6,368
    6,093
    6,387
    6,357

    *The change in the budget between Main Estimates and Supp. Estimates was mainly due to the increase in demand for services.



    Vote Racing


    D1 – Policy Advice - Racing

    Description

    This output class involves the provision of:
  • Policy advice and information on matters relating to racing and sports betting and on the racing industry generally. Policy advice also involves preparation of briefings and speech notes and the provision of support for the Minister for Racing as required in Cabinet committees, select committees and Parliament.
  • draft replies to Ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s enquiries, and parliamentary questions addressed to the Minister for Racing or referred from other Ministers.

    Performance Information

    Results Information
    Standard
    2004/05 Actual
    2003/04 Actual
    Comment
    Policy advice will be delivered according to the policy work programme (and any subsequent amendments) as negotiated between the Minister for Racing and the Chief Executive.
    100%
    100%
    100%
    Achieved
    Policy advice delivered in accordance with agreed policy quality criteria.
    100%
    100%
    100%
    Achieved
    Through regular feedback processes, the Minister will indicate his/her level of satisfaction with the quality of policy advice.13
    Satisfied or better
    Very good
    4.514
    Achieved. A rating of ‘very good’ meets performance standard of ‘satisfied or better’.
    Policy advice is delivered according to the timeframes agreed.
    100%
    100%
    100%
    Achieved
    Percentage of first versions of replies to Ministerial correspondence, Official Information Act requests, Ombudsman’s enquiries and parliamentary questions accepted by the Minister.
    95%
    100%
    100%
    Achieved
    Percentage of draft responses to Ministerial correspondence returned to the Minister’s office for signature, within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed.
    95%
    100%
    100%
    Achieved
    Percentage of draft responses to Official Information Act requests and Ombudsman’s enquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply.
    100%
    100%
    100%
    Achieved
    Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister.
    100%
    100%
    100%
    Achieved
    13Ministers are asked to assess the Department’s performance as: very good, good, satisfactory, poor or very poor
    14 In 2003/04, Ministerial satisfaction was measured on a 5-point scale, with the performance standard being 3 or above.


    Activity Information
    Estimated Volume
    2004/05 Actual
    2003/04 Actual
    Number of replies to Ministerial correspondence, Official Information Act requests and Ombudsman’s enquiries and answers to parliamentary questions
    50–100
    50
    25


    Revenue and Expenses
    Actual
    Main Estimates
    Supp. Estimates
    Actual
    2004/05
    2004/05
    2004/05
    2003/04
    $000
    $000
    $000
    $000
    Revenue
    Crown
    191
    190
    191
    190
    Third Parties
    2
    2
    2
    0
    Total Revenue
    193
    192
    193
    190
    Expenses
    188
    192
    193
    176
    Net Surplus/(Deficit)
    5
    0
    0
    14
    Total Appropriation (GST Incl)
    212
    216
    217
    200


    Next: Section 5