The Department of Internal Affairs

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

 

Spam statistics 2011

Statistical information about spam complaints, reported scams and enforcement action.

December 2011

During the month of December, 252 complaints were received in total.

Total number of spam reported this month (December)

252

Email

102

SMS (short message service i.e. text message)

19

Fax

19

Origin of spam

Number received

New Zealand

96

Overseas

175

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

67

The message did not contain an unsubscribe facility

24

Contains sexual content

2

I have previously unsubscribed and message continues to be sent

23

Other reasons

188

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (December)

122

Email

103

SMS (short message service i.e. text message)

9

Phone (verbal)

8

Fax

0

Online scams from trading or social networking websites

0

Postal (letters)

2

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2011 (to date)

1970

Email

1580

SMS (short message service i.e. text message)

251

Phone (verbal)

92

Fax

3

Online scams from trading or social networking websites

22

Postal (letters)

22

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

106

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

November 2011

During the month of November, 427 complaints were received in total.

Total number of spam reported this month (November)

245

Email

197

SMS (short message service i.e. text message)

25

Fax

23

Origin of spam

Number received

New Zealand

103

Overseas

324

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

154

The message did not contain an unsubscribe facility

37

Contains sexual content

1

I have previously unsubscribed and message continues to be sent

27

Other reasons

287

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (November)

183

Email

157

SMS (short message service i.e. text message)

19

Phone (verbal)

4

Fax

0

Online scams from trading or social networking websites

1

Postal (letters)

2

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2011 (to date)

1848

Email

1477

SMS (short message service i.e. text message)

242

Phone (verbal)

84

Fax

3

Online scams from trading or social networking websites

22

Postal (letters)

20

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

102

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

October 2011

During the month of October, 307 spam complaints were received in total.

Total number of spam reported this month (October)

127

Email

98

SMS (short message service i.e. text message)

27

Fax

2

Origin of spam

Number received

New Zealand

41

Overseas

307

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

58

The message did not contain an unsubscribe facility

29

Contains sexual content

7

I have previously unsubscribed and message continues to be sent

26

Other reasons

313

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (October)

195

Email

117

SMS (short message service i.e. text message)

70

Phone (verbal)

4

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported in 2011 (to date)

1497

Email

1320

SMS (short message service i.e. text message)

223

Phone (verbal)

80

Fax

3

Online scams (from trading or social networking websites)

21

Postal (letters)

18

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

86

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

September 2011

During the month of September, 318 spam complaints were received in total.

Spam format

Number received

Email

116

SMS (short message service i.e. text message)

17

Origin of spam

Number received

New Zealand

57

Overseas

261

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

71

The message did not contain an unsubscribe facility

36

Contains sexual content

3

I have previously unsubscribed and message continues to be sent

22

Other reasons

266

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (September)

234

Email

134

SMS (short message service i.e. text message)

30

Phone (verbal)

9

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

1302

Email

1203

SMS (short message service i.e. text message)

153

Phone (verbal)

76

Fax

3

Online scams (from trading or social networking websites)

21

Postal (letters)

14

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

77

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

August 2011

During the month of August, 444 spam complaints were received in total.

Total number of spam reported this month (August)

156

Email

149

SMS (short message service i.e. text message)

7

Origin of spam

Number received

New Zealand

78

Overseas

366

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

106

The message did not contain an unsubscribe facility

63

Contains sexual content

5

I have previously unsubscribed and message continues to be sent

28

Other reasons

374

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (August)

282

Email

229

SMS (short message service i.e. text message)

36

Phone (verbal)

13

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

1

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

1350

Email

1069

SMS (short message service i.e. text message)

123

Phone (verbal)

67

Fax

3

Online scams (from trading or social networking websites)

18

Postal (letters)

10

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

61

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

July 2011

During the month of July, 359 spam complaints were received in total.

Total number of spam reported this month (July)

107

Email

100

SMS (short message service i.e. text message)

7

Origin of spam

Number received

New Zealand

83

Overseas

315

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

105

The message did not contain an unsubscribe facility

51

Contains sexual content

6

I have previously unsubscribed and message continues to be sent

18

Other reasons

306

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (July)

252

Email

226

SMS (short message service i.e. text message)

26

Phone (verbal)

6

Fax

0

Online scams (from trading or social networking websites)

2

Postal (letters)

2

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

1068

Email

840

SMS (short message service i.e. text message)

87

Phone (verbal)

54

Fax

3

Online scams (from trading or social networking websites)

15

Postal (letters)

9

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

44

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

June 2011

During the month of June, 253 spam complaints were received in total.

Spam format

Number received

Email

201

SMS (short message service i.e. text message)

37

Origin of spam

Number received

New Zealand

59

Overseas

194

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

45

The message did not contain an unsubscribe facility

25

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

12

Other reasons

215

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (May)

152

Email

118

SMS (short message service i.e. text message)

27

Phone (verbal)

6

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

1

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

816

Email

614

SMS (short message service i.e. text message)

61

Phone (verbal)

48

Fax

3

Online scams (from trading or social networking websites)

13

Postal (letters)

7

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

33

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

3

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

May 2011

During the month of May, 239 spam complaints were received in total.

Spam format

Number received

Email

205

SMS (short message service i.e. text message)

34

Origin of spam

Number received

New Zealand

68

Overseas

171

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

57

The message did not contain an unsubscribe facility

27

Contains sexual content

0

I have previously unsubscribed and message continues to be sent

22

Other reasons

188

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (May)

132

Email

112

SMS (short message service i.e. text message)

19

Phone (verbal)

0

Fax

0

Online scams (from trading or social networking websites)

1

Postal (letters)

0

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

664

Email

496

SMS (short message service i.e. text message)

34

Phone (verbal)

42

Fax

3

Online scams (from trading or social networking websites)

10

Postal (letters)

6

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

25

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

2

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

April 2011

During the month of April, 329 spam complaints were received in total.

Spam format

Number received

Email

162

SMS (short message service i.e. text message)

24

Origin of spam

Number received

New Zealand

65

Overseas

264

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

57

The message did not contain an unsubscribe facility

28

Contains sexual content

8

I have previously unsubscribed and message continues to be sent

7

Other reasons

265

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (April)

132

Email

100

SMS (short message service i.e. text message)

29

Phone (verbal)

3

Fax

0

Online scams (from trading or social networking websites)

3

Postal (letters)

0

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

532

Email

384

SMS (short message service i.e. text message)

15

Phone (verbal)

42

Fax

3

Online scams (from trading or social networking websites)

9

Postal (letters)

6

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

20

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

0

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

March 2011

During the month of March, 447 spam complaints were received in total.

Spam format

Number received

Email

406

SMS (short message service i.e. text message)

20

Origin of spam

Number received

New Zealand

72

Overseas

375

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

56

The message did not contain an unsubscribe facility

37

Contains sexual content

2

I have previously unsubscribed and message continues to be sent

21

Other reasons

397

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (March)

147

Email

120

SMS (short message service i.e. text message)

17

Phone (verbal)

8

Fax

1

Online scams (from trading or social networking websites)

5

Postal (letters)

2

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

400

Email

284

SMS (short message service i.e. text message)

86

Phone (verbal)

39

Fax

3

Online scams (from trading or social networking websites)

6

Postal (letters)

6

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

17

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

0

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

February 2011

During the month of February, 1347 spam complaints were received in total.

Spam format

Number received

Email

1283

SMS (short message service i.e. text message)

41

Origin of spam

Number received

New Zealand

70

Overseas

1277

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

46

The message did not contain an unsubscribe facility

29

Contains sexual content

72

I have previously unsubscribed and message continues to be sent

11

Other reasons

1300

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (February)

122

Email

99

SMS (short message service i.e. text message)

17

Phone (verbal)

19

Fax

0

Online scams (from trading or social networking websites)

1

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

253

Email

164

SMS (short message service i.e. text message)

69

Phone (verbal)

31

Fax

2

Online scams (from trading or social networking websites)

1

Postal (letters)

4

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

14

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

0

2010

15

Note: These statistics relate to information on the Enforcement Action page.

 

January 2011

During the month of January, 663 spam complaints were received in total.

Spam format

Number received

Email

551

SMS (short message service i.e. text message)

65

Origin of spam

Number received

New Zealand

48

Overseas

585

Note: These figures will not match the total number of complaints made during the month as they relate to other methods of reporting (including complaints made using our online Complaints Form).

Complaint reason

Number received

I did not subscribe to this

47

The message did not contain an unsubscribe facility

21

Contains sexual content

137

I have previously unsubscribed and message continues to be sent

11

Other reasons

587

Note: Complainants are able to tick more than one reason for their complaint.

Total number of scams reported this month (January)

131

Email

65

SMS (short message service i.e. text message)

52

Phone (verbal)

12

Fax

2

Online scams (from trading or social networking websites)

0

Postal (letters)

0

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Total number of scams reported this year (2011)

131

Email

65

SMS (short message service i.e. text message)

52

Phone (verbal)

12

Fax

2

Online scams (from trading or social networking websites)

0

Postal (letters)

0

Note: These statistics relate to information on the Reported Scams page, which went live in May 2010.

Year

Number of formal warnings issued

2011

11

2010

152

2009

19

Note: These statistics relate to information on the Enforcement Action page.

Year

Number of infringement notices issued

2011

0

2010

15

Note: These statistics relate to information on the Enforcement Action page.